Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
-
10,0
Customer service was A+, we were upgraded to a suburban.
Punti positivi: Customer service and the vehicle was upgraded for us to keep us happy.
recensione fornita da
-
2,0
Bait and switch
Punti positivi: Nothing
Punti negativi: Enterprise regularly advertises cars they don’t have. Then they apologize and blame it on someone else.
recensione fornita da
-
2,0
Punti negativi: The engine blew in the car when I had it for only 2 hours. They made me call my AAA and did not even credit my rental. I had it rented for only 1 day. The customer service is non existent. I would NOT rent from them again.
recensione fornita da
-
10,0
Punti positivi: Hybrid rode smoothly with excellent gas mileage
Punti negativi: Slightly confusing return to airport car rental area
recensione fornita da
-
4,0
First Class Inefficiency
Punti positivi: Nothing
Punti negativi: Even though I had a reservation, I had to wait for four parties to go through their lengthy paperwork to rent cars...and for the lone stressed rep to answer two long phone calls...and waited yet again outside for the 'yard rep' to assist others in retrieving their cars and explain every detail in the contract (which you would think would be done at the inside desk). Once it was my turn, surprise! "We only have a 2-cab pickup truck available." I'm a petite woman. It was unfathomable for me to drive 400 miles in this huge thing. At my suggestion that I drive the pickup to a nearby Enterprise and exchange it for a car, she checked with management and returned to offer a sedan that had just come in. Given the circumstances, I took the dirty, un-gassed car immediately. Not a great way to start a day. I've used airport Enterprises with much ease in the past but may now switch to another company.
recensione fornita da
-
6,8
Nice cruise in the Armada.
Punti positivi: -We were upgraded to a premium SUV because they were out of full size models. -The check out and check in was smooth and quick. -The employees were nice. -The location is convenient.
Punti negativi: -The car smelled of smoke, despite a no-smoking policy and non-smoking signs in the car. -The passenger exterior mirror was broken. It wobbled badly at freeway speeds creating at safety hazard. -I was not fully briefed on operation of the electronics. As a result I was not able to link my phone via Bluetooth. -There is no room at this location to leave my personal car. Some Enterprise locations offer that service and that will influence my future rental locations.
recensione fornita da
-
5,6
I could find no one to help me; no one to tell me where to park the ca
Punti positivi: Once I found someone, it was fine. Poor signage outside.
Punti negativi: -
recensione fornita da
-
10,0
Punti positivi: Great staff
recensione fornita da
-
10,0
Great experience all around!
Punti positivi: Great experience all around! Easy pick up and return and the vehicle was awesome! Employees at the counter very helpful and friendly! I will i I will definitely rent again in the future.
recensione fornita da
-
8,8
Punti negativi: Kia Soul, plenty of room for people but not for luggage. We had 2 medium small to medium size bags plus carry on and had to put some in the passenger area. Lucky for us, only 3 people traveling.
recensione fornita da
-
10,0
Punti positivi: Car was comfortable for being a compact car, got great gas mileage!
Punti negativi: No cruise control and no bluetooth
recensione fornita da
-
3,6
VISA/Debit Cards Are Not Accepted
Punti negativi: I was surprised when I arrived to pickup my rental car when I tried to make a payment via my Visa/Debit card & found out at the counter that Enterprise does not take this form of payment. I luckily was able to jump one kiosk down to Avis, who was able to get me into a car asap with my Visa/Debit card. And it was even $20 cheaper. It would be great if Enterprise would state that they do not take Visa/Debits upfront before even searching them as an option.
recensione fornita da
-
10,0
Customer service was A+, we were upgraded to a suburban.
Punti positivi: Customer service and the vehicle was upgraded for us to keep us happy.
recensione fornita da
-
10,0
Punti positivi: Hybrid rode smoothly with excellent gas mileage
Punti negativi: Slightly confusing return to airport car rental area
recensione fornita da
-
10,0
Punti positivi: Great staff
recensione fornita da
-
10,0
Great experience all around!
Punti positivi: Great experience all around! Easy pick up and return and the vehicle was awesome! Employees at the counter very helpful and friendly! I will i I will definitely rent again in the future.
recensione fornita da
-
8,8
Punti negativi: Kia Soul, plenty of room for people but not for luggage. We had 2 medium small to medium size bags plus carry on and had to put some in the passenger area. Lucky for us, only 3 people traveling.
recensione fornita da
-
10,0
Punti positivi: Car was comfortable for being a compact car, got great gas mileage!
Punti negativi: No cruise control and no bluetooth
recensione fornita da
-
2,0
Bait and switch
Punti positivi: Nothing
Punti negativi: Enterprise regularly advertises cars they don’t have. Then they apologize and blame it on someone else.
recensione fornita da
-
2,0
Punti negativi: The engine blew in the car when I had it for only 2 hours. They made me call my AAA and did not even credit my rental. I had it rented for only 1 day. The customer service is non existent. I would NOT rent from them again.
recensione fornita da
-
4,0
First Class Inefficiency
Punti positivi: Nothing
Punti negativi: Even though I had a reservation, I had to wait for four parties to go through their lengthy paperwork to rent cars...and for the lone stressed rep to answer two long phone calls...and waited yet again outside for the 'yard rep' to assist others in retrieving their cars and explain every detail in the contract (which you would think would be done at the inside desk). Once it was my turn, surprise! "We only have a 2-cab pickup truck available." I'm a petite woman. It was unfathomable for me to drive 400 miles in this huge thing. At my suggestion that I drive the pickup to a nearby Enterprise and exchange it for a car, she checked with management and returned to offer a sedan that had just come in. Given the circumstances, I took the dirty, un-gassed car immediately. Not a great way to start a day. I've used airport Enterprises with much ease in the past but may now switch to another company.
recensione fornita da
-
5,6
I could find no one to help me; no one to tell me where to park the ca
Punti positivi: Once I found someone, it was fine. Poor signage outside.
Punti negativi: -
recensione fornita da
-
3,6
VISA/Debit Cards Are Not Accepted
Punti negativi: I was surprised when I arrived to pickup my rental car when I tried to make a payment via my Visa/Debit card & found out at the counter that Enterprise does not take this form of payment. I luckily was able to jump one kiosk down to Avis, who was able to get me into a car asap with my Visa/Debit card. And it was even $20 cheaper. It would be great if Enterprise would state that they do not take Visa/Debits upfront before even searching them as an option.
recensione fornita da
