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10,0
Punti positivi: Hybrid rode smoothly with excellent gas mileage
Punti negativi: Slightly confusing return to airport car rental area
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4,0
First Class Inefficiency
Punti positivi: Nothing
Punti negativi: Even though I had a reservation, I had to wait for four parties to go through their lengthy paperwork to rent cars...and for the lone stressed rep to answer two long phone calls...and waited yet again outside for the 'yard rep' to assist others in retrieving their cars and explain every detail in the contract (which you would think would be done at the inside desk). Once it was my turn, surprise! "We only have a 2-cab pickup truck available." I'm a petite woman. It was unfathomable for me to drive 400 miles in this huge thing. At my suggestion that I drive the pickup to a nearby Enterprise and exchange it for a car, she checked with management and returned to offer a sedan that had just come in. Given the circumstances, I took the dirty, un-gassed car immediately. Not a great way to start a day. I've used airport Enterprises with much ease in the past but may now switch to another company.
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6,8
Nice cruise in the Armada.
Punti positivi: -We were upgraded to a premium SUV because they were out of full size models. -The check out and check in was smooth and quick. -The employees were nice. -The location is convenient.
Punti negativi: -The car smelled of smoke, despite a no-smoking policy and non-smoking signs in the car. -The passenger exterior mirror was broken. It wobbled badly at freeway speeds creating at safety hazard. -I was not fully briefed on operation of the electronics. As a result I was not able to link my phone via Bluetooth. -There is no room at this location to leave my personal car. Some Enterprise locations offer that service and that will influence my future rental locations.
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5,6
I could find no one to help me; no one to tell me where to park the ca
Punti positivi: Once I found someone, it was fine. Poor signage outside.
Punti negativi: -
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10,0
Punti positivi: Great staff
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10,0
Great experience all around!
Punti positivi: Great experience all around! Easy pick up and return and the vehicle was awesome! Employees at the counter very helpful and friendly! I will i I will definitely rent again in the future.
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8,8
Punti negativi: Kia Soul, plenty of room for people but not for luggage. We had 2 medium small to medium size bags plus carry on and had to put some in the passenger area. Lucky for us, only 3 people traveling.
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10,0
Punti positivi: Car was comfortable for being a compact car, got great gas mileage!
Punti negativi: No cruise control and no bluetooth
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3,6
VISA/Debit Cards Are Not Accepted
Punti negativi: I was surprised when I arrived to pickup my rental car when I tried to make a payment via my Visa/Debit card & found out at the counter that Enterprise does not take this form of payment. I luckily was able to jump one kiosk down to Avis, who was able to get me into a car asap with my Visa/Debit card. And it was even $20 cheaper. It would be great if Enterprise would state that they do not take Visa/Debits upfront before even searching them as an option.
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10,0
Helpful, flexible, and reasonably priced
Punti positivi: I made a reservation for pick up and drop off in Santa Rosa. When our connection in San Francisco got completely messed up, I changed my car rez to pick up at SFO and drop off in Santa Rosa. Yes, a $100 one-way fee, but worth it to get to our destination without hanging around an airport for 12 hours. Even for an upgrade to a bigger car.
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10,0
Awesome service
Punti positivi: Customer service was excellent ( Andy) would like to work with him again!
Punti negativi: The drop off didn't have room to park cars!
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10,0
Staff Service
Punti positivi: Initially the only car available was not satisfactory. Staff went out of their way to find a Toyota Camry which we first selected. The car was in perfect condition and served us well on our travels to Long Beach, CA. Check-in staff were friendly and helpful. Overall it was an excellent rental experience.
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10,0
Punti positivi: Hybrid rode smoothly with excellent gas mileage
Punti negativi: Slightly confusing return to airport car rental area
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10,0
Punti positivi: Great staff
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10,0
Great experience all around!
Punti positivi: Great experience all around! Easy pick up and return and the vehicle was awesome! Employees at the counter very helpful and friendly! I will i I will definitely rent again in the future.
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8,8
Punti negativi: Kia Soul, plenty of room for people but not for luggage. We had 2 medium small to medium size bags plus carry on and had to put some in the passenger area. Lucky for us, only 3 people traveling.
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10,0
Punti positivi: Car was comfortable for being a compact car, got great gas mileage!
Punti negativi: No cruise control and no bluetooth
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10,0
Helpful, flexible, and reasonably priced
Punti positivi: I made a reservation for pick up and drop off in Santa Rosa. When our connection in San Francisco got completely messed up, I changed my car rez to pick up at SFO and drop off in Santa Rosa. Yes, a $100 one-way fee, but worth it to get to our destination without hanging around an airport for 12 hours. Even for an upgrade to a bigger car.
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10,0
Awesome service
Punti positivi: Customer service was excellent ( Andy) would like to work with him again!
Punti negativi: The drop off didn't have room to park cars!
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10,0
Staff Service
Punti positivi: Initially the only car available was not satisfactory. Staff went out of their way to find a Toyota Camry which we first selected. The car was in perfect condition and served us well on our travels to Long Beach, CA. Check-in staff were friendly and helpful. Overall it was an excellent rental experience.
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4,0
First Class Inefficiency
Punti positivi: Nothing
Punti negativi: Even though I had a reservation, I had to wait for four parties to go through their lengthy paperwork to rent cars...and for the lone stressed rep to answer two long phone calls...and waited yet again outside for the 'yard rep' to assist others in retrieving their cars and explain every detail in the contract (which you would think would be done at the inside desk). Once it was my turn, surprise! "We only have a 2-cab pickup truck available." I'm a petite woman. It was unfathomable for me to drive 400 miles in this huge thing. At my suggestion that I drive the pickup to a nearby Enterprise and exchange it for a car, she checked with management and returned to offer a sedan that had just come in. Given the circumstances, I took the dirty, un-gassed car immediately. Not a great way to start a day. I've used airport Enterprises with much ease in the past but may now switch to another company.
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5,6
I could find no one to help me; no one to tell me where to park the ca
Punti positivi: Once I found someone, it was fine. Poor signage outside.
Punti negativi: -
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3,6
VISA/Debit Cards Are Not Accepted
Punti negativi: I was surprised when I arrived to pickup my rental car when I tried to make a payment via my Visa/Debit card & found out at the counter that Enterprise does not take this form of payment. I luckily was able to jump one kiosk down to Avis, who was able to get me into a car asap with my Visa/Debit card. And it was even $20 cheaper. It would be great if Enterprise would state that they do not take Visa/Debits upfront before even searching them as an option.
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