Auto a noleggio economiche a Santa Rosa

No agent- Awful Experience

Punti negativi: When we arrived from our flight the Avis agent was not there. Agents from other rental car companies told us, and other travelers, that the Avis agent decided to go home early. We were there before the counter closed at 9:30 pm. I will never rent from Avis again!

Punti positivi: They closed down before quitting time. It was horrid.

Punti positivi: Hanno chiuso prima volta uscita dal gioco/. Era orrendo.

Very confused

Punti negativi: We rented the car - went to pick it up and he said he didn't have a reservation under my name. Showed him the reservation receipt email - he then said I don't have a car available. Then something came up where he thought he had one - with a cracked windshield. He said he'd give us a discount. Tried to rent that one out but there was a hold on it. He said ok, I can get another car let me have your card. I had my debit card. Said it wouldn't pass the credit check. He said my credit must be bad. !!! My husband tried his - same thing. We don't have credit cards. We have rented numerous times with our debit cards, never with an issue. I have now been charged for the insurance. This car rental was for a very important occasion. Extremely upset and very confused.

Poor service

Punti negativi: Budget did not have a full size SUV as reserved. The woman at the counter was only interested in upselling me to a Mercedes SUV. She offered me a "fantastic deal" of only an additional $85/day rather than $165 extra/per day because they didn't have the car I reserved available. I wasted almost an hour at the budget counter and there was no resolution. I ended up walking away and renting from another counter.

Not Clean, Not Clean!!!

Punti negativi: The car seemed as if it hadn't been cleaned from the last occupant. I found paper wrappers and other detritus in the back seat and trunk. The windows and side view mirrors had been poorly cleaned and were a big distraction driving on the road.

I made a reservation for a car that doesn't exist

Punti positivi: Enterprise called me within 30 minutes of making the online reservation to tell me they were out of cars.

Punti negativi: No cars were available for rent.

Location Closed When I was Scheduled to pick up vehicle

Punti positivi: Nothing.

Punti negativi: I had a reservation to pick up my rental car at 12:00pm on Saturday. My flight landed at 11:44am. We tried to checked in with the rental location and they were closed. Why would they accept a reservation for a time that they were not open? They were not scheduled to open again until Monday morning. They also tried to charge me for the vehicle rental although I was not able to pick up the car. Hertz corporate office was not friendly or cooperative, but I was able to convince them to credit my account for the car I couldn't pick up. They tried to charge me a cancellation fee. They should have to pay me a cancellation fee since they were the ones that did not allow me to pick up the car I had reserved in advance.

Punti positivi: Nothing

Punti negativi: How they just took my money and didn't give me a refund back, without even using their vehicles.

Some good, some not so good

Punti positivi: Pickup and Dropoff was easy. Car was Toyota Corolla equivalent - a Chevy Cruz which was easy to drive. Car was clean and full of gas. The air conditioning was great.

Punti negativi: There was only one woman at the desk, and the guys were standing around chatting while she was taking care of customers and the phones.There was no washing fluid in the windshield washer - only water which was useless against road grime and bugs.

Punti positivi: Helpful sales person

Punti negativi: Wait was too long

Punti positivi: that they credited me for the 2 days the car was making a bad noise so i didn't even drive it.

Punti negativi: that they gave me a car that had something wrong with it. then i couldn't get back to airport for a couple days.

Punti negativi: I had reserved an intermediate car for Monday afternoon. Fortunately I called before going to the office, and they told me they were short on cars and I would need to wait until they got some cars in. Fortunately I wasn't desperate to get the car so I postponed the pickup until Tuesday morning. Even then they didn't have the correct size car, however one was turned in while I was there. Initially they tried to charge me more for picking up the car a day later but they changed that, so I paid the same amount...for a 1 day shorter rental.