Autonoleggi Hyannis

You get what they got

Punti positivi: Car was clean.

Punti negativi: Reserved and charged for a full sized car. Told I was getting a full size car at the counter. The only cars that had were compact. We had to sit with bags on our laps for 10 hours because they wouldn’t fit in the trunk or at our feet. Needed to travel that day. Have to see if I can get my overcharge back. Don’t trust that you will get anything other than what they have on the 6 car lot.

Inconsiderate, inconvenient, unprofessional

Punti positivi: The car was fine, once I got one

Punti negativi: I booked my car from the Hertz location in town (Hyannis) but when I arrived the location was closed and locked and there was no answer on their phone line. When I finally reached someone at their airport location they told me they didn't have my phone number and had no way of reaching me so they just closed the shop? I was shocked. My phone number was included in my booking and they had returned a call to my wife the day before the booking as well. I had to rent a car from the airport location, and return it there as well which was inconvenient and burned a lot of time during a busy time for me. I understand that sometimes things don't go according to plan, but this was not handled well at all.

Punti positivi: good car ...good price

Punti negativi: the car inside was clean..but with a very strong smell of cigarette.

Punti negativi: As soon as there is a problem. Both Kayak and Hertz dont take responsibilities. Kayak says Hertz has to fix it and Hertz says Kayak has to fix it. I am very angry. I wanted to change the drivers name in my car rental with plenty of days in advance, but it was impossible to do it because of this ping pong responsibilty game between the companies. At the end they made me pay more, the forced me to pay an additional driver.

Punti negativi: The office was closed when I returned the car, so I put my contract, keys, and gas receipt in the Dropbox. But instead of charging me for a one day rental, they charged me for three. And of course it takes 5-7 business days for my credit card to be refunded, but only one day to charge it.

Punti positivi: Location

Punti negativi: - rude agents - initially the car I reserved (2 months prior) wasn't available and was offered either a 12 passenger (not ideal for driving the downtowns of Italy) or a car 3 sizes smaller. - after arguing for 20 minutes magically a car the size of my reservation appeared. So where they trying to pawn off the unrentable vehicles?