Auto a noleggio economiche a Daytona Beach

Reservation not at main airport

Punti positivi: Customer service was able to assistme

Punti negativi: When the reservation was made I assume that the pickup would be at the main airport but it was at the private airport. The office was closed when our flight arrive but Hertz was able to provide a car at the main airport

Punti positivi: The patience of the Hertz staff while we contacted our insurance carrier for proof of insurance. Appreciated the ride back to the airport.

Punti negativi: 1. Didn't know reservation was off-airport. Had to taxi over. 2. I should have sat in the Chevy Cruze prior to selection. It's too small for 6 foot 3 inch driver.

WHERE IS MY REFUND

Punti positivi: The car was fine but it doesn’t matter, I’m still waiting my charges refund.

Punti negativi: I need my refund. Please check it.

Punti positivi: Driver back to airport was very courteous and considerate. He made sure we got to airport on time for flight. Price in the end was considerably better than 'at airport' would have been.

Punti negativi: Didn't know the Hertz location was not 'at airport'. Had wanted that during my scheduling process. First car had a lighting problem, so had to wait for a second car. That one was very nice. Had to 'go over' car when we rented it in the dark. They had a tiny flashlight, so couldn't really see much of anything. Their location was in a small strip mall. Had to get taxi from airport. Wouldn't rent from this location again, even with $$ savings.

Hertz in a Hurricane

Punti positivi: I liked the original price quoted, I liked the rate to return the car empty. Customer service agents were nice enough. The return was very quick.

Punti negativi: Admittedly I had mistakenly booked a car at an offsite location rather than the airport. When I asked what price the airport location could give me there was a $500 difference. $500! Does that make any sense to anyone? When I picked up the car on Nova Road I asked if I could return it to DAB,,,would there be a drop off fee? They couldn't tell me and said I would have to call that DAB location. Both Hertz locations less than 5 miles from each other and yet could not share that information...poor customer service. I can't be the first person who has asked that question. Forecasts of Hurricane Irma made me decide to return home early and was able to get one of the last flights out before the airports closed, but would have to leave from MCO. Having learned from my first experience I called MCO location and was told I would have to call the Nova Road location. Does this make sense? Again poor customer service. Called Nova Road and they said I could return to MCO with additional charge. So I wound up paying $80 more to return to MCO due to a hurricane having rented the car for 4 days instead of the original 9 day reservation. My $22 a day turned into $66 per day plus change fees. I will not choose Hertz again. And I am a gold member.

Poor

Punti positivi: The car had nice seats. It was a newer car with 14,000 miles.

Punti negativi: The car smelled like cigarette smoke. Randi at the front desk was extremely rude to me and the other customers in line. There was a misunderstanding with where to drop off/pick up car and the front desk lady made it feel like it was our fault and we could not change it. She also said that our car insurance wouldn't cover rental and she didn't even know our policy or ask. Very poor experience! Not renting with Hertz again.