ibis budget Zurich City West

basic room

No hair dryer , room really basic on forniture, no wardrobe.

Ibis is quite a simple hotel, but it is perfectly clean and fits the price.

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Breakfast included, was handy and Frau/staff was great.

My kid's tiny university dorm is bigger. No iron, No hair-dryer, paper thin walls. soap smaller than a square of chocolate, 1 SINGLE electrical outlet in an awkward location, TV remote broken, Window Shutters bent, looked like prison cell. Vending machines Prices: INSANE. $6.00 CAD for a WATER. (front desk not always willing to make change for these machines)

Location is near to Zurich central railway station & tram

the neighborhood is nice. the tram station is in front of the building.

The receptionist proposed us to pay more than the deal we had received from booking.com. I showed her the confirmation e-mail that I received and after she controlled several times and asked her colleagues she gave us the correct price which was higher than what was written at the door by the way. So, this means that we paid more just because that we booked it on booking.com. If I would be a complete stranger and enter the hotel at that moment, I would pay less... I asked for additional pillows because the ones in the room were like paper (very very thin). The receptionist gave me only 2 more BUT we were 3 people in the room and he told me that they don't have any more pillows.... I understand that it is a 1 star hotel but it does not mean that this is a charity... We didn't include the breakfast from the beginning BUT we decided to eat at the hotel in the morning and we informed the reception and paid the price for 3 people. While we were having the breakfast 3 different people came to us for asking our room number and they clearly indicated that breakfast is not included in our package. So, what is the meaning for me to go the reception first, paying my breakfast and there is no information flow between the employees which interrupt my meal 3 times and i have to explain them that I am not stealing anything, I already paid my breakfast. So many unacceptable things happened....