Hotel Eloisa

The cleaning staff were great

The rooms were not too bad but we had to move to a different room after the first of our 2 week stay because our air conditioning broke down. And we were here as a group ( 5 rooms) and another member of our group' s air conditioning broke down too and one other group member had to change rooms due to bed bugs. The desk was les than compassionate and it took a lot to arrange the changes at times one big fellow was quite rude. The room cleaning staff was the only highlight besides the pool. No phones for local calling sucked the pay phone s at the park do not work. ToWe most likely will not stay here next year when we come for our annual 2 week Missions Trip unless there is a lot of improvement

One of the things we liked was the easy accessibility to the beach. On the the first day the front desk attendant was refusing to allow us a fifth person in the room for 4 adults but then he changed his mind and allowed the extra person. He, the attendant and the other staff were friendly and helpful the rest of the time there.

The pictures on the internet are very misleading. The website shows a spacious room with 2 beds and some show a couch but upon getting there, it was totally the opposite. Granted, it wasn't a suite but still for a normal room for 4 it was extremely cramped and stuffy. The bathroom sink faucet was broken and the shower stall had a stopped drain. The hotel website shows a hotel almost set aside from other buildings but upon seeing it, it's located right in- between a shopping mall. There was no coffee in the lobby much less a continental breakfast. All this only showed us a lesson that as the old saying goes, "not all that glitters is gold" and the attractive hotel pictures on the internet, in reality, are NOT as they appear to be.

The location was close to beach and bars etc. It was very clean.

Although in the reviews everyone said how nice the breakfast was. There was none. Everyone said how nice the roof top patio was. Well we wanted to sit there at 9.00pm and got told it was closed because of "some" peoples bad behavior. The man at the reception was grumpy and mean at check in. maybe because it was a noisy busy Saturday night but we had traveled hours from Guadalajara and Tequila and did not deserve such a grumpy reception .7 people. Bathrooms old and the inside ones were smelly. No bedside lamp. No fan.