Hotel Angelis

+Great location: Trams and metro go near by so very easy to move around the city. +Comfy beds. +Friendly personnel.

-Customer service/ rooms: The room which was first given to us smelled so bad! There was so strong cigarette smell that we really couldn`t stay there. Otherwise the room seemed to be ok. We complained about the room and were given two options: to stay at the smelly room or switch to an another room on a ground floor next to the lobby which was very noisy; you could always hear every conversation from the lobby, cleaning ladies, renovation noises etc. really early in the morning. Because it was impossible for us to stay in the cigarette smell, we then chose the noisy room. So we were dumped in a ground floor room next to some storage room and office. Next day some lovely lady tried to find a better room for us, but we never heard her again and they never contacted us again about this matter. No compensation or other room options were offered. We just had to choose between really smelly room or really noisy room. We understand that it isn`t the personnels fault if someone has smoked in the room, but overall they didn`t handle the situation very well at all. -WiFi: Very unreliable. Sometimes it worked and sometimes it didn`t. When you would have needed it the most, it didn`t work. Sometimes (really often) you had to wait for proper connection for very long time. -Breakfast: Always lacking something because they can`t refill on time. Every morning the beans were cold. If you don`t eat meat, milk products or bread there really isn`t any options, especially when they don`t refill. -Overall impression a bit worn out.