Hilton Philadelphia At Penn's Landing

Posizione

La camera e il bagno avevano un odore terribile. Si prega dimigliorare la camera e fornire un spray per il bagno

The room was nice. The views are beautiful! Their bed was very comfortable, with great linens!! The location is loaded with things to do.

Guest Services staff were rude, and unresponsive to any issues or requests. My husband and I stayed 5 nights, and in that time, housekeeping never touched our room. By the 3rd day, we had no clean towels, our wastebaskets were overflowing, and we needed fresh bed linens. I called guest services, and informed them that we had not received any housekeeping services since chek in. I informed them that we would be out for the day, and requested they send housekeeping to the room during our absence. When we returned that evening, we were incredulous to find that, our request had, obviously, been completely ignored. My husband called guest services, and we were told, unapologeticly, that housekeeping had gone for the day. There was no acknowledgment of our earlier request. We were extremely frustrated at this point. My husband asked them to bring the linens and towels, so we could take care of it ourselves. They actually had the audacity to say we would need to come to the desk to get the linens and towels. I couldn't believe it! We were paying over $200 a night for this kind of customer service?! We should have left, but we had another 2 nights booked, so we stayed and did our own housekeeping. The following morning we asked housekeeper, who was in the next room, to simply run the vacuum in our room. She asked us to get permission from guest services. My husband called, and they refused to give her permission to simply vaccum our room. They told us , that is only done on a particular schedule. Anytime we made any type of request, we were made to feel like we were imposing on the staff. It is not my character to complain frivolously, but the staff's complete disregard for customer service and satisfaction, is unbelievable! And in case you can't believe it either, see pics of my husband actually vacuuming our room!

River by th Hotel is good

Is not clean. Lost and found department didn’t return my stuff. Expensive Parking is not included Food is to far

Nothing I was very disappointed no amenities were available. The hotel would not accommodate me what so ever. I am not happy.

Customer service would not switch my dates until a later date. I had two experiences ruined as well as Fathers Day very very very disappointed

Worst

Worst

Hotel front desk staff was great.

Room was not as clean. I felt it should have been, very light traffic. Room phone didn't work. Hotel outdated to be considered 4-star hotel. Changed rooms not much better. The fridge cabinet door was broken

The desk agents

hairs in bathtub, refrigerator, and on bedsheets. Dusty and looked like carpet wasn't vacuumed.

Parking closeby (self- or value) / nice view over the haven / restaurant was good (but to cold inside) with nice food

the unfriendly bellman (or valet - parking guy) in front of the hotel. he should let the Guests get out the car and not open the door while the car is still in motion...