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Pool area and the one staff member there was nice. Oh, and the food was top notch. Aside from that, and the facility, I was not impressed. Mostly just frustrating. They told us "no" way too many times for any place in the hospitality industry. To be fair, we're not that needy. They're just a bit too strict for their own good. For one, they refused to give us free wifi access until we had reluctantly signed up to be part of the Hilton rewards club. Also, if you like to enjoy the occasional smoke, this place is similar to a hospital in that you will be told to move elsewhere if you're not in the one place they allow smoking.
Ottimo rapporto qualità/prezzo. La colazione è in realtà più di un brunch a buffet. Molte scelte. La pressione dell'acqua era eccellente. Servizi come la palestra e la piscina era piacevole. La camera doppia può essere stretto per i viaggiatori americani; optare per una camera singola invece.
The staff service was excellent and beat all the hotels that I stayed in Guangzdong South China, Hongkong, and Singapore. Rooms were very neat and tidy and comfortable to stay with free internet connection. Food served needs to give a bit more variation and choise. Inhouse movies could be shown free like what they do in HKong and Taiwan.
The friendly staff that are ever helpful.
I liked the behavior of the personnel and the trade off value for money. I had bad surprise to detect on the invoice that in one day the breakfast was charged twice!
Staff were very professional and very alert to all my needs.
great. No complaints. Highly recommend this place. Top quality Nothing. Perfect. I will stay here again.
Great hotel! Located in a compound so you feel very safe and you don't hear the traffic from the street. Nicely renovated with a modern look. Apparently, this was owned by a wealthy chinese family back in the day and they renovated for hotel use. Very nice architecture. Also very close to Mall of Asia and surrounding casinos and restaurants in the Pasay neighborhood. Only one entrance to all the rooms from the main area. 4 houses situated in tandem and our room was located in the 3rd house. Since there was only one entrance, the walk to the main gate of the compound made it twice as far. I only stayed a night, so it wasn't terribly inconvenient, but if I was staying a few days or weeks, it would probably get old quick.
Era una camera. Hotel è vecchio e ha bisogno di qualche lavoro di ristrutturazione. Sono sicuro che ci sono perdite nel bagno dietro le pareti della doccia. Comodo per l'aeroporto alle 5 del mattino.
professionalità camere un piccole
Il personale è molto gentile e si ricordavano sempre il mio nome. La posizione è eccellente per lo shopping, i ristoranti e studiavo business. Ottima colazione a buffet.
The room Everything was perfect
Spacious rooms, courteous staff & location They has a party at the lobby of the hotel for some hours and this caused inconvenience on the part of the hotel guests.
The staff provided a friendly refuge after a long flight. I needed a nice place to clean up and get some rest they did well. My stay was too short
Big rooms and good service. Hotel has some amenities still under construction.
Close to airport and fairly close to Mall of Asia. Free shuttle there a plus, but taxi so cheap, ehh. If u gamble or need the Japanese Embassy, this is your place. Hotel Needs updating, furniture was a joke, bathroom tiles had mold. Not the star rating I expected.
Staff were very professional, super attentive and courteous. Nice, clean & comfortable bed. I appreciate the extensive amenities: complimentary bottled water, amenities, bath robes, & slippers. Cold centralized air-conditioning throughout the hotel. We were given a room on the 3rd floor that has a balcony facing the eaves of the roof of an adjacent building, therefore no view except for that ugly roof and the sky. They offered to move us but the only alternative is a smoking room at a higher floor.
My room No
Il campo da tennis, la piscina, l'edificio nuovo, sinceramente tutto. Live band di notte. Non potete arrivare a piedi a Manila di metro come in altri alberghi, questo può essere uno svantaggio a seconda di cosa si voglia fare. Questo non cambia nulla se si è con la famiglia. L'acqua calda ha impiegato molto tempo a scaldarsi
The rooms are very nice all around(bathroom and sleeping area) Paint smell from rooms being reinovated.
I had forgotten to pack my running T-shirt and shorts when i checked out. I only realised when i was already in a cab to another city. I called the hotel and told them that I had forgotten the T-shirt and shorts and if they could kindly keep it for me as I was coming back to Makati a few days later. When I went to collect my T-shirt and shorts, they were washed and nicely folded and packed for me. This was definitely a gesture that was not expected and a welcome surprise. Thank you New World Makati!
Very clean room and the location is great for shopping, dinning and nightlife.
Closeness to all shops and places to eat Noisy day construction after a late night event I wanted to sleep but couldn't because of heavy noises next door. Although it's posted I did not realize how bad it was. Pool was closed too
No early check-in. No late check out. Breakfast for 1 despite it being a double room. Room requests for double beds not accommodated. Overall, pleasant staff, albeit highly ineffective.
The staff is extremely courteous and helpful. Very good service. The non-renovated rooms are very decrepit, needs major renovations, including changing the sofas (creaks) and fixtures.
Excellent service and very well maintained hotel. Great location next to shopping and restaurants at Greenbelt and Glorietta malls. Minor quibble, but noticed that the showers did not seem quite scrubbed down at the creases. so you can start to see the age. Not quite mildew, but the only thing that keeps it from being perfect.
Great place to stay. No problems
Location to restaurants and shopping was excellent. The newly renovated room was equipped with modern furnishings. I really enjoyed strong water pressure of the shower! The staff was attentive and courteous to your needs. The room's electrical power outlets weren't working properly. The light dimming switches were confusing to use. I had just a "lemon room" of all rooms. The sound of construction due to the hotel's room renovation project can be heard throughout the day.
Location; positive attitude of staff. Way over priced. Dusit Thani is much better for less money.
Location, location, location Rooms need to be updated
This hotel had everything the location was perfect about a 20 min drive to the mall of asia but also right across from greenbelt mall. Ab
Great casino ambiance and professional staff, nice, safe and comfortable rooms and amenities. Convenient free enter net wi fi and free shuttle service from and to the mall and other destinations The SPA is nice but massage service is way over priced . The TV channels had a problem which was not fixed during my 2 stays in a period of 6 days then my other stay for 2 days 12 days later
We stayed for 1 night so we could be closer to the airport for the following day's early flight. Location is great and the amenities are great. Love that we were entertained at the casino.
Il personale ti chiama per nome e dare molto attenzione personale. L'Hotel è bellissimo e ben posizionato.
1. Posizionato nella frenetica Makati 2. Hall grande 3. La colazione a buffet è di prim'ordine 4. Servizio attento e cordiale 1. La camera era vecchia, piccola e non super confortevole 2. Il Wi-fi era debole in camera 3. Il servizio in camera, i ristoranti e il servizio lavanderia erano costosi
Nice clean newer hotel! Like most hotels in Manila Area , they are starting to charge a premium like they are New York or Paris ect! It's still the Philippines but poeple are coming and paying these prices so I really can't blame them! I just don't see it, coming here the last 15yrs! the traffic is impossible, so plan on walking!
the location and casino are what makes this hotel interesting to me. booking took ages to come through. Prices are exaggerated during peaks.
place had good ambience . some of the staff were not as helpful as other similar hotels in area
I liked the pool view I liked the dinning facilities and breakfast Like the lounge and casino I like the security staff was king and helpful and understanding The children running the streets and dirty begging
Staff at check-in and at the Market cafe not highly professional, making mistake in billing on breakfast.
No, I don't like it. It was a little bit old and looks a bit dirty for vacation.
Courteous staff who are always ready to attend to your needs with a big smile. Great location to reach different points in Metro Manila if you hate traffic. It's a great deal for the money. You can't beat the variety of excellent Chinese food offerings at Li Li. The Market Place Restaurant has the most extensive menu for brunch from Pilipino, Chinese, Korean, Japanese, European or continental fare. Non that I could think off.
The rooms were spacious and had a lot of drawers for storage space. The view was absolutely amazing. The room service food wasn't that great. I also didn't like that you had to transfer elevator to get to your floor from the ground floor up to the lobby.
I was mislead about the location. I thought it's within the shopping mall of asia but walking it would take at least 20 mins-25 mins from the mall to the hotel.Some more we have to passed the parking lot which is not so safe to walk to in the night. Service is also not that good.Also, i thought the promo price on the web as $70.00 is already the nett price but surprisingly when we paid the Front desk said that we still have to pay some taxes and we are not given a detailed receipt of the total amount paid.There is no slippers in the room and no bottled water not like the hotels in Indonesia and Malaysia that we are offered a welcome drink.
It's very accessible to the airport, shopping mall and restaurant. Breakfast is good. Every thing is new in the room. Its quite to sleep at night.
The location was good. Complimentary WiFi topped out at 0.5MB which is horrible. You can pay for "faster" speed. I did that and was only ever able to get 2MB down, which is still horrible.
It's near the shopping area.. I don't want the tile floors especially if it's newly mopped anf skiddy after using the bathroom...also the car parking spaces are too narrow...also,it would be nice if there will be available complimentary bottled water ready inside the room,guests don't need to go out right after checking-in
Easy accessibility to shopping, restaurants and entertainment. Slow service and lack of personnel in the restaurant area, especially during breakfast time.
not far from airport not worth the price at all
Sono stato in grado di fare check-in anticipato e check-out tardi e senza problemi. Inoltre, a sinistra il mio bagaglio per un paio di giorni senza problemi. I servizi dell'Hotel erano fantastici. Ottima posizione se si desidera essere vicino all'aeroporto e Mall of America.