Hotel a Ooty

Punti positivi: location

Punti negativi: behaviour of the staff

Punti positivi: The Spa needs lot of improvement.. they don’t have any services apart from three Ayurvedic massage and they don’t understand the language

Punti negativi: The Spa needs lot of improvement.. they don’t have any services apart from three Ayurvedic massage and they don’t understand the language

Punti positivi: Manager is the biggest crook, some of the staff members were like eels.

Punti negativi: The manager is the biggest embarrassment I’ve ever come across, dishonest and looks down on people like he is the Donald Trump of Ooty. Worst customer service I’ve come across.

Punti positivi: Location away from city area Good service by staff

Punti negativi: Worn down rooms Restricted facilities High cost of food

Punti positivi: Breakfast was okay. location was amazing

Punti negativi: Wi fi was terrible

Punti positivi: The view was amazing

Punti negativi: Very limited access to WIFI and information about the place or Ooty.

Punti positivi: Posizione panoramica

Punti negativi: La mancanza di Wifi belle camere e freddo ella hall

Punti positivi: Restaurant and room r good.

Punti negativi: Internet access and lift facility are poor.

Punti positivi: City is having a Good view from hotel

Punti negativi: Little away from bus stand and getting conveyance gets delayed A hired vehicle at the campus will help the gusts.

Punti positivi: Location and cleanness are excellent...

Punti negativi: Particularly food and toiletries...it's need to improve

Punti positivi: Beautiful hotel great location with views of Ooty. Helpful staff who gave us an an anniversary cake for our 50th wedding anniversary.

Punti positivi: Ambience

Punti negativi: Staff approach

Punti positivi: Excellent location, staff, food, amenities

Punti negativi: Nothing

Punti positivi: Nothing to like in this hotel

Punti negativi: Facilities

Punti negativi: Unavailability of lift Insufficient stuff

Punti negativi: There was no room service, though it was assured at the time of our check-in that it (room service) would be quite good. We (me and my spouse) felt as if we were turned hostage by the Hotel. Would never advise anyone to choose this Hotel.

Punti positivi: Location.

Punti negativi: This is ridiculous. They are saying this order does not contain free breakfast. But i have checked it and my confirmation is also showing free breakfast. They have provided the room with unchanged bedsheet. No shower in the bathroom. No hot water. Timely meals order. Meals are served on Broken dishes.

Punti positivi: Nothing

Punti negativi: Everything

Punti negativi: I have not received the room which I had booked. As per my booking the room should have seating area, ward robes, etc. Though the room which hotel offerred had not the same. It was a single small room.

Punti positivi: Not like any thing

Punti negativi: For family is not better

Punti positivi: Nothing

Punti negativi: Everything

Punti positivi: Hotel pics and actual property is in huge difference

Punti negativi: Cleanliness

Punti positivi: Mr. Sathish is an excellent person & an asset to khems

Punti negativi: The repair work in progress but I am sure once it's completed things will be alright

Punti positivi: Nothing I like

Punti negativi: Pathetic Service food and ugly room.

Punti positivi: Having staff dressed in military style uniforms was a nice touch along with the salutes on entering property. Staff in restaurant were great. Location was great with views over Ooty. Food in restaurant was excellent and on first night as they had a buffet . Following nights we ate off menu. Breakfast was ok but not much non Indian food.

Punti negativi: We upgraded to a Fortune Club Room but when we looked in the room next to ours which wasn’t a club room we could see no difference. So if we paid extra just to have plate of fruit and cake on arrival then it was a rip off. Staff at reception were useless. We asked 3 times with different people for things that never arrived. Equipment in gym was dirty. After using my hands needed washing and there was no A/c.

Punti negativi: the route google maps show is not the right one

Punti positivi: None

Punti negativi: Room TV and heater was not working.

Punti positivi: Great staff, lovely food and best locstion . Easy to walk to town and staff were wonderful!

Punti positivi: Breakfast is very good.

Punti negativi: Approaching road is not good .

Punti positivi: Only the road should improve its so poor road

Punti positivi: The rooms are good in size and clean. Staffs also good. Moreover the place is pretty nice. The hotel is very close to the beauty of nature. Furthermore food is available according to our needs.

Punti positivi: Friendly staff . Good view from rooms... food is very tasty... overall awesome and wow experience... definitely will visit again.

Punti positivi: We stayed there for two nights and two days. It was a excellent stay for us and candle light dinner arrangements was good. The food was excellent and they should reduce the quantity of food they serve the customers( My Personal Suggestion to avoid wastage). The reception team ( Mr.Bala and Ms.Rithu) were great in greeting customers and hospitality from the entire crew made me to give them five star performance. Special Mention : Special thanks to Mr.Bala and a guy from Manipur who did the candle lighting.

Punti positivi: Excellent people managing the show, very curious and showed willingness to Serve you. Location is V.Good,rooms and amenities too are above average. Food quality is well maintained.

Punti negativi: Water management can be improved

Punti positivi: food and location are very good. very nice outside view of the mountains and clouds passing by. !! free food for car drivers. staff is very courteous , hospitable and helpful.

Punti negativi: place of night stay for car drivers should be done, which is not present. my room was at the rear which did not give any window view outside & I had to come out for the view. roads within the campus need repair. as a resort, this place needs to upgrade in terms of games and recreational facilities. the owners and hotel management need to look into this aspect.

Punti positivi: Serene surroundings

Punti negativi: No electric kettle in the room

Punti positivi: View

Punti negativi: Rooms. Not as per photo while booking. Substantial difference and misleading

Punti positivi: We are fully satisfied. Beutiful Location. Well maintained room. Very good staff.

Punti positivi: Everything about it is excellent like room size, amenities, restaurant and staff behaviour. Location too goodn. Howver they may keep room heaters.

Punti negativi: Nil

Punti positivi: location, view, staff and food

Punti negativi: no room heater, no dental kits in the room

Punti positivi: I did not have one. But the tea was great.

Punti negativi: I did not like the bedding quality. It was too hard for me to sleep. I got a backache/

Punti positivi: Everything is good starting from location, hospitality, garden, curtesy to provide early check in with out charging extra (we reached ooty around 5 am in the morning and it was freezing cold), room service ect... and last but not least it’s an heritage property with approximately 140 yrs old.

Punti negativi: May be their food menu can be bit versatile and they can conduct some activities for the guest who stay here, something like campfire, a tribal dance, karaoke, live band ect...

Punti positivi: I did not get any invoice or receipt.

Punti positivi: Nature, surroundings of property size of rooms

Punti negativi: Time restrictions for dinner in night

Punti positivi: Staff +++ Food Location

Punti negativi: Room was old feel Bathroom needs more light No nose tissue in room

Punti positivi: Very nice hotel, near the centre but just away enough to get a very nice view on the surrounding hills and some peace and quiet.

Punti negativi: NO WIFI in the room, I had to go to the reception and even there it did not work well, so I would not recommend it to business people because it is impossible to work in the room and the lobby is not too comfortable and private.

Punti positivi: Location and food.

Punti negativi: Old building.

Punti positivi: Nice

Punti negativi: Nothing

Punti positivi: Club mahindra derby green resort is very clean and we had a comfortable stay. Staffs were very nice and the location was very much near at centre of ooty.

Punti positivi: The stay and location was good. value for money. easily accessibility, staffs were very friendly. good parking facility with blossoms of flower. safe and secure place. with good sight seeing.

Punti negativi: It will be good if restaurant is within the home stay. Provide sanitary items

Punti positivi: Location Comfy blankets

Punti negativi: No housekeeping during our 2 day stay. Hot water is available only 2 hours in morning and 2 hours in evening

Punti negativi: Some electric point in room is broken and also some window glass is visible

Punti positivi: I liked everthing about the place.

Punti negativi: BAD ODOUR IN THE BATHROOM

Punti positivi: Location is nice . Good scenery. Enough parking space .

Punti negativi: I didn't like the reception . We arrived at night along with a baby and we had to knock the reception door many times for them to open the door . Even after opening the person at the reception created lot of confusion about our booking and said we don't have a reservation for day. I had to educate him for a long time to make him understand that we have two bookings and asked him to make sure once again . I had to get to the computer at reception to educate him about our booking. All this while we are standing in cold with our baby . I asked him to make it fast so that I can atleast make my family settle down first . But he gave the room keys only after charging the amount in the card . The least we expect is humanity towards the customers. The second issue is regarding the kettle which was not functional and we had to raise the concern to get it replaced . The third issue is that the water heaters are not available continuously and when asked about it the person at the reception had a long face and didn't enable the water heater saying some power fluctuation issues . Fourth issue is that they charge exorbitant for room heaters and room heaters in some rooms are not functional. Fifth issue is that a packet of boiled milk costs you 126 Rs . This hotel wants to milk your money in many aspects and takes advantage of our needs to materialize their profits. In totality I found this booking average and has lot of scope for the improvement .

Punti negativi: Cleanliness....atleast the bed sheet could have been clean....Bathroom was not clean enough. The whole area had a foul smell....which was horrible Was told that liquor is prohibited ....but there a group of people having the same outside our room that night....my whole family especially women were very uncomfortable at the sight....through out the night they were talking loudly disturbing our sleep... Staff could have been more prompt and responsible. Overall the stay was quite unpleasant...totally dissatisfied

Punti positivi: Good response from all

Punti negativi: Clean and spacious room and good service

Punti positivi: Excellent stay at Treebo trend Yantra Leisures hotel. Nice location, staff including sweepers are very nice, helpful and co-operative. Food is also testy.

Punti positivi: Location was excellent.

Punti negativi: Food was expensive. Options were less. All 3 meals should be included for this price.

Punti positivi: Location

Punti negativi: Resort people ask customers to park own vehicles somewhere middle of the forest and take customers to resort in off roaring trucks. While you return to your car after pleasant stay, you will find your car with lot of dents and scratches. They will not care for your personal car safety. My car got many dents and scratches in just one day stay. If you complaint also they are located at the resort no one will come to you and respond properly.

Punti positivi: The locations is epic! No words can describe it! Once you are at the farm stay it’s really hard to go back to your normals life ;)

Punti negativi: I would recommend the management to build an enclosure for the water pumps to muffle their noise. Also the food/breakfast can be made a bit better.

Punti positivi: The location is amazing and the farm aspect of the stay is amazing. You get to ride horses, pet sheep, milk cows and feed turkeys. Lots of activities for the children!

Punti negativi: Everything else was absolutely disgraceful, especially the completely untrained staff at reception who could have our rooms ready only 2.5 hours after check-in time and subsequently did nothing to make up for this. We had to insist ourselves that we would check out late. We were told there was no room service and we later found there was. My husband saw a rat in the dining room at breakfast. The standard rooms are basic- not much natural light and bathrooms basic. At checkout they remembered they hadn’t scanned our iD’s. Then they couldn’t swipe my debit or credit cards which I use on a regular naisa around the world. It took 3 staff, 30 minutes and 15 tries on both cards before one was finally accepted. They had one payment machine. We came across staff who were leaving after just one day of working there. Rooms are named after personalities and guests checked in this way, but staff know them only by room numbers. Equals total confusion when you are charging anything to your room.

Punti positivi: The property is spread over a vast landscape away from civilization and so is quite peaceful and relaxing. There are so many activities to do for kids.

Punti negativi: The access to location is painstaking. There is no road. You have to park your car some 2-3 km away from hotel and then hotel's transport (huge truck) takes you to hotel. The truck literally climbs mountain and so is very rough.

Punti positivi: Location of the hotel is very good, near dodabeta peak, food was good, but mini fridge was empty and have to regularly call for water bottles and tea and milk powder.

Punti negativi: Room service

Punti positivi: Great location

Punti negativi: Average food and decor

Punti positivi: Beautiful view from the property

Punti positivi: View Food Location

Punti negativi: Construction Uneven steps n lawn No lift

Punti positivi: Location molto bella Stanza grande e curata Personale disponibile Ottima cena al ristorante

Punti negativi: Impossibilità di pagare con carta di credito

Punti positivi: Homelike place, very calm and memories of day past. Nice dinner, very helpful and nice staff.

Punti negativi: Credit card payment did not work.

Punti positivi: Food was excellent. Staff were helpful, friendly and efficient. Trek with Thordey arranged by hotel was exceptionally good.

Punti negativi: Bedroom and bathroom were very poor (Westbury) and it was not the deluxe room shown on the website. The bed was the bed shown on the website in the budget room - very uncomfortable.

Punti positivi: L'albergo ha molto fascino, trattandosi di una vecchia casa arredata con mobili d'epoca. Abbiamo cenato molto bene. Sono stati gentili ad anticipare per noi l'orario della colazione. la cena ci è piaciuta molto.

Punti negativi: La colazione può essere migliorata, soprattutto la qualità della marmellata. I materassi non sono comodissimi, direi un po' vecchiotti

Punti positivi: Staying at Lymond House was quite an experience. It's a colonial bungalow furnished as it would have been at the time it was built. It's very atmospheric and takes you back to days gone by. The garden is beautiful with different areas for sitting.

Punti positivi: The Location and the friendly staff

Punti positivi: Staffs - Philip and Narendra were very helpful and taken good care of us during the stay.

Punti negativi: Even though we booked double delux room, it was not up to mark and wooden floors of the room were noisy. Bed was not wooden and was uncomfortable. Room was too dark and very less ventilation apart from one window which you can't keep open always in chilled weather. There was no scope of sunshine to come in the room. Credit card swiping machine was not working for them and they told me to goto atm and withdraw 15,000 as cash amount. Later after too much request, they agreed to take payment via Google Pay. Sofa and other items kept in room didn't look clean and seems like they were very old.

Punti positivi: A little on the expensive side, but really like the ambiance and hospitality. Clean rooms, good food and staff was very welcoming. A nice old British era building with an antique touch

Punti positivi: Amazing location, Homely feel, Nice staff and very quiet and peaceful place

Punti negativi: The room that we got was a very average room but because of the overall beauty of the place, it goes unnoticed. Food was also average in taste but good in quality and quantity.

Punti positivi: Interesting house but overly avaricious manager made for a disappointing stay.

Punti positivi: Excellent attitude by the the staff Well appreciated.

Punti negativi: No play area for kids It's not as you see on the photograph

Punti positivi: Room

Punti negativi: Everything is good

Punti positivi: 1) good large clean rooms and awesome room service 2) transport available to places around 3) resturant was okaish with quick service 4) close to the city, so all places like botanical garden, Ooty lake , railway station nearby

Punti negativi: 1) Pick up and drop should be free, as they charged 300 per trip down and up for just 4 kms. 2) no tea/ coffee sachets/ cups in room