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Il nostro hotel era così freddo. Estremamente. Chiamato la reception per risolvere il nostro calore. Ma non ha funzionato.
Il Check in è stato rapidissimo, guardaroba e fattorino erano SUPER disponibile. Abbiamo anche ottenuto alcuni ottimi consigli per quella notte e per future visite da parte di tutto il personale. La lobby era incredibile! Dopo il check-out, abbiamo lasciato i bagagli al portiere di fronte alla lobby per continuare la nostra mattina esplorare senza essere appesantito. Nel complesso, un'eccellente visita! Letti comodi, pulite, belle camere. Non ci piace essere sorpreso dalla carica scorta di $50 al check-out!
Aspetto della lobby e letti comodi! Il personale di front office era scortese, mai sorriso e sembrava infastidito da qualsiasi domanda. Fattorini e addetti al parcheggio erano cordiali e disponibili!
Ottimo per divertirsi! Ha segnalato che la doccia era bloccata in modalità di spruzzo e non poteva essere utilizzato come un rubinetto per riempire la vasca. Nessuna risposta. Ci siamo stati solo una notte. Niente frigo.
Great location. Close to everything in the French Quarter. Friendly and helpful staff
Great location. Small, dated room. Constant noise from Neighbors and some mechanical work or failing equipment.
Perfect location to explore new orleans The elevators were terrible. Waited up to 10 minutes for the cars to show up each time!
Room was nice and comfortable, looked to be recently remodeled. Nothing is included. I had to pay extra to park, extra for the wifi and extra for the breakfast. If I had known this I definitely would have not stayed here. Staff seemed very busy and did not have time to answer any questions that you might have.
It does maintain the Marriott standards The hallways are noisy at night
Lobby was excellent. Open and spacious with good food and service. Great for watching games and spending time with a large group. Small room
The staff were very friendly and helpful. Made us feel special. The rooms were nice and the new beds were the most comfortable I have experience in any hotel. The only complaint is they need to put more outlets in the room. I would stay at the Hotel Marriott again.
The rooms were clean, rooms comfortable, location great, and the staff were accommodating. There was no fridge in the room, and free wifi was only on the lobby.
large rooms, view of river, lighted pool, nice lobby, locations not crazy about wifi in room.. took fee off the bill but was confusing.
Best staff ever!!! Very good location. One of the safest hotels in NOLA. ***** stars!
I thought the staff was very helpful and attentive at all times. The location was great. We enjoyed our stay! Thanks!
Il personale è gentile Posizione comoda PB&J sandwich dalle 10 alle 16.00 Ha bisogno di un rinnovo Moquette sporca Le lenzuola sporche Non forniscono acqua in bottiglia come indicato
Lo staff è veramente gentile ed è molto comodo per le gite alle piantagioni, paludi, città etc, in quanto passano tutti a prendervi sotto l'hotel. La camera era come quella delle foto, solo più piccola ma ugualmente comoda! Non è molto lontano dal french quarter, a piedi saranno stati, si e no, 15 minuti andando mooolto piano. E giustamente un po' kitsch, ma è stato bello per quello!
E' un Hotel veramente bello, offre servizi di ottimo livello e lo staff molto gentile e disponibile.
A perfect location in the Italian-Chinese part of Manhattan. Very friendly staff and clean rooms!
Friendly and supportive staff; very good breakfast
OMG it was right in te french quaters, great location
2 queen beds provided for 4 people, beds were small but very comfortable. Pool is small but warm, great for kids. No mini-fridge in room. Tea and coffee in room not adequate. Parking is valet only at 38 dollars per day. Park at airport instead for 11 dollars a day. Hotel wants to pay for your tour in exchange for participating in a time-share scam. We declined.
When we arrived they indicated all rooms were full. They didn't let me use their phone, so I had to use my international mobile to phone booking.com which then sorted it out with the hotel so there suddenly was a room available.
Location is great, only 1 block from bourbon and 3-5 blocks to Jackson square, decatur street, etc. The hotel staff makes you feel secure, safe, and they are very nice. The hotel is clean and big. The value for the cost of the hotel is great! I'm nitpicking, but little things like the sink drain would not drain properly, and the in room TV has a very limited selection of channels to choose from.
I had and excellent stay at the Holiday Inn French Quarter and I would highly recommend the hotel and will stay again.
Great location Helpful Doorman Very small bathroom No room refrigerator Small television Satellite cable would not work with rainy weather Received incorrect bill with added valet charges when we never had a car while in New Orleans.
They did not have any hot water. For November day, this was not acceptable and all guests were angry. They were refunding money to guests but because I prepaid the hotel through Bookit site, they refused my money- back!
Booked one night and paid in advance, after my stay they charged me over $200 and would not assist in helping me. Just seemed like I was dealing with a bunch of morons. Would choose another hotel with a smarter staff next time.
Felt secure at night as there was a security guard by the elevators. Small lobby area, which can get loud. Felt secure at night as there was a security guard by the elevators. Nice to have a pool, but we didn't get to use it. Wifi worked well. Room was okay--bathroom small with very little counter space for belongings. Housekeeping occasionally not restocking soap. Found stain on blanket; staff did replace. Small lobby area, which can get busy and loud.
Close proximity to Burbon St. no small refrigerator
Vicino al casinò, Bourbon Street e ristoranti. L'aria condizionata non funzionava. Abbiamo dovuto chiamare diverse volte per risolvere il problema. Dopo aver migliorato la cosa non è durata a lungo. Abbiamo dovuto chiamare di nuovo. Non è mai stato risolto.
la posizione e la comodità delle camere
Servizio in camera eccellente. Il bar ospita era divertente. L'hotel si trova in una posizione fondamentale. /A N
La piscina era un rifugio accogliente dopo una giornata di visite turistiche della città. Il personale era molto disponibile e gentile. Mi sarebbe piaciuto essere una parte del bar ospita, mai posti a sedere disponibili. La vista non era di mio gradimento, e i bagni erano piccoli.
Questo è stato il nostro secondo soggiorno. L'arredamento, atmosfera e ubicazione sono eccezionali. Pareti molto sottili. Ci aspettavamo di sentire gli altri ospiti tornavano nel loro camere a tutte le ore della notte e la mattina presto. È possibile sentire ogni parola dicono, ogni porta si apre e ogni passo che adottano.
Il personale e le camere erano perfette! C'era anche una delizia per il nostro cuccioletto e una tariffa molto ragionevole per lui!
Tutto Abbiamo avuto problemi con la carta magnetica diverse volte strettino
Posizione Supplemento per camera d'angolo con vista non buono
Il servizio clienti in questo albergo è stato ottimo. Se si sta andando per affari o per piacere, questo hotel ha tutto quello di cui avete bisogno. Io sono stato in diversi alberghi a New Orleans e questo è di gran lunga il mio preferito,
We found a roach in our room the first day. When we told the woman at the front desk, she was nice and apologetic, but said it happens when there's rain. I understand, having dealt with roach in my apartment, but asked her to have the room sprayed, and wondered why that wasn't the default answer. The water stank. It smelled like putrid pond water, like it came from the river or Lake Ponchartrain. It was hard water too, so rinsing in the sink or shower is a long chore that never seems possible to finish. I believe this is what made the tub slimy and slippery. It didn't appear dirty, but it was impossible to stand in the shower without a wash cloth underfoot. The hotel is located on the 2nd-6th floors in the Ritz Carlton. The Ritz locks their doors in the evening, but the key readers don't allow Courtyard guests in, so you need to go around the block to get inside. Either way, it's a maze of elevators, since you always need to take at least 2 elevators to get to your room. The Ritz spa smells like an over-chlorinated YMCA pool, and permeates the entire lower floor. Coupled with the arctic air conditioning, coming in from the outside is a violent jolt with a mild burning sensation in the nose. And it's $25/person/day for the privilege of immersing yourself in the water.
Great staff and location
My friends and I ended up here last minute when our original plans to stay somewhere else didn't pan out. We were a little stressed when we got there given that we were far from home in California and had to find this place last minute in an unknown city. But from the valet to the front desk, the staff was super friendly and helpful and made it so easy for us. Our room was clean and well decorated. In fact, the whole hotel is very nice and a great value for your money. On top of that, it's in the perfect location in the French quarter. if I ever find myself in New Orleans again, I'll definitely be staying here. There was only one thing and very minor. Being that it is the French quarter and so close to bourbon street, my friends and I had a late night. We knew we were going to want to sleep in and take our time getting ready in the morning, so I called the front desk to see about a late check-out. They said It was perfectly fine we just had to put the do not disturb sign on the door and be out by 1. At 10:45, housekeeping came knocking on the door. We yelled no thank you and then we could hear her talking to another employee about how we weren't supposed to be there. Then at 12:30, they came back again as we were preparing to leave. It wasn't a huge deal, but I think maybe the late check-out policy should be better communicated with the cleaning staff.
The door separating the bedroom from the living room area. The bathroom was beautiful and the bed was very comfortable
The staff was awesome, every person we encountered at the front desk and valet was in a great mood and extremely helpful.
Friendly staff, very close to Bourbon Street. No locks on bedroom and bathroom doors
The location was great: close enough to Bourbon and Canal Streets so I was near the action, but removed enough so that noise was not a problem. The bed was comfortable and the bathroom had very good water pressure. Housekeeping heads for the hills around 2 or so, so if your room is made by then you are out of luck.
Great rooms that are well designed for accommodating multiple family members
Hotel was very nice and clean. Staff was friendly and helpful. Everything in French Quarter was a short walk including Jackson Square. Would stay here again.
Nice suite style room, good staff, location They were performing some work to the facade of the hotel. At 9:00 am they were literally right outside our room pounding with hammers. I looked out the window and a worker on scaffolding was right outside of our window. Had my girlfriend been in a state of disrobe, he would have been able to tell were all of her freckles are. 9:00am....on a Saturday....in New Orleans....in the Quarter. I had been out late drinking the night before, so you can imagine a 9:00 wake up call with a hammer was most unexpected....and un-welcome. No mention of the construction was made during our check in.
We were right in the middle of everything. All we had to do was walk out of the hotel and we were right there. The rooms were awesome. Way more than I was expecting. The staff was great. We will definitely have them on the top of our list when we return. Nothing
The hotel is right around the corner from Bourbon St, which made it very convenient.
Posizione. Il letto era comodo. Sono stato in grado di ottenere check-in anticipato. Il condizionatore d'aria faceva rumore come un motore. L'illuminazione della camera era terribile. Gli asciugamani erano scomodi collocati in bagno nell'unico ripiano vuoto.
Personale ottimale, parcheggio a tariffe ragionevoli. Un po' di confusione e difficile da trovare la prima volta. Alcune istruzioni sul parcheggio e check-in potrebbero essere di aiuto.
Hotel molto carino ed originale ed in posizione ottima
Questa è la seconda volta che abbiamo soggiornato qui. Originariamente lo abbiamo scelto per la sua comodità e ubicazione. Il personale si ricordava che ci eravamo stati l'anno scorso e ci hanno trattato come dei re. Siamo arrivati un po' presto e sperato in un check-in anticipato, ma la nostra camera non era ancora pronta. Che era più colpa nostra e ha avuto niente a che fare con il personale. Era più che accomodante quando è venuto a mettere il nostro bagaglio.
The bell hops were nice and that's about all I can say nice about the place. When we got there they couldn't find our reservation. They put us in a tiny room. (We paid extra for a corner executive king.) After 4 hours the room was still at 80 degrees. We were moved to a corner executive king (what we should had have from the beginning.) We called down to the front desk for a bottle opener waited 2 hours they never brought it up. The pool was dirty and disgusting. They claim its a 4 star hotel but we will never stay here again. We should have gone to the double tree.
Not as expected for a JW
Nice and clean. Close to the main attraction. Noise when trying to sleep. Air vents would slam down making a loud noise and jolted me awake all night. Out of items more than once when ordering room service. Cold pool with no hot tub.
The location is very convenient -- on Canal right between the French Quarter and the CBD. The rooms and facilities are very comfortable and well appointed. There was nothing lacking. What really separates this hotel, though, is the staff. From the front desk people, to the people on the door, to housekeeping, to the valets, everyone was amazingly friendly and helpful. A very positive attitude permeates this hotel. I certainly would stay again. The only negative aspects were that the hotel's front (on Canal) is undergoing a major renovation which makes it hard to find the hotel from Canal and, sort of related to this, the actual front desk/check in area is not on Canal at all. It's on Common. I understand the hotel wanting a Canal address, but it does make it confusing to find the check-in area.
Wonderful service, comfortable and clean. Great location for us. Would love to stay there again. No cold water from faucet
Location was great and felt very safe. Room were the right size and they were lovely and moved us up to a top floor because it was my daughter's first trip to NOLA Pipes broke the last night and our room had wet carpet; they moved us once I reported it
I liked the room and where the hotel was located I paid too much and was constantly dealing with hassles like slow elevators, stupid rules, staff that lied about a room being available. We paid $310 for a room and $42 to park and couldn't get free Wifi, really? The Valets were rude and they basically forced me to use baggage handlers.
Staff and size of room Not enough light in dressing/closet area or magnifying mirror in bathroom. Bed too soft and too big.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
They exceeded my expectations! This is definitely one of the bed hotels I have ever stayed at! Everything was perfect!!!
Got charged for things that previous tenants had removed from mini bar
The room was very big. Large bathroom, seating area, and desk area. For a 4.5 star hotel, I was shocked that there were no towels in the room when we went to shower. The ice bucket was not emptied or the coffee maker. There are a lot of options in New Orleans, and I don't think this was the best bang for the buck.
The hotel staff was amazing! They upgraded our room to a suite and went above and beyond to exceed our expectations. I was very impressed! The room was beautiful, I can't wait to stay here again! No, we loved everything about this hotel!
The room and common areas were fantastic. I mean fantastic. What a way to celebrate birthdays and off to college. Even more spectacular was the staff -- especially the front desk personnel. Without a doubt -- TOP NOTCH. Making the personal connection Not a thing. And I mean not a thing. While the room may have needed a little TLC (guests can be very hard on a room), my goodness. This stay will be a permanent family memory. THANK YOU! We will enthusiastically recommend this property.
The property is spectacular, but what sets it apart are the wonderful staff members there. Everyone from the doorman to the maid made me feel like I was am honored guest. Highly recommend this property!!! Not a thing!
Staff is friendly and attentive. ELEVATORS are a disaster. I've stayed here twice in the last 6 months and the elevators don't work. Check out time is a DISASTER....20-30 minute waits for elevator. No turn down service the first night.
Best stay at a hotel that I have ever had!! There was not one negative thing!
Great location, helpful staff, clean room, updated bathroom, great courtyards.
I have stayed at the St. Louis before, and it is my personal choice for location, atmosphere, and value in the French Quarter.
Location Electrical Disrepair, worn furniture, bad service in restaurant, mechanical problem, all night noise
location and friendliness of staff
It was nice having the proximity of the hotel to multiple attractions.
The staff was very accomodating in all respects. The location was also very convenient to everywhere we wanted to go. This is a perfect location if you are going to Mardi Gras. The bar was only open until 9 pm which wasn't convenient, but there was a bar at the corner of Bienville and Burbon which was very close.
The staff was the best from start to finish!! I have to give props to house keeping for the amazing job they do, Ms Julie moves through the hotel like greased lightning!! Ms Janet, our concierges, made it possible for us to see as much as possible during our stay and is very knowledgeable about the area and the best tours. Our doormen, King Saloman, Sir Larry and Sir Lawrance , as my husband liked to call them, were friendly, fun and very helpful. From front to back, the staff was amazing. Rooms are clean, comfortable and beautiful. The breakfast in the morning was wonderful, so many choices. Can you tell we loved our stay!!??
Near the famous Bourbon St. Dirty room and absence of small fridges in the room
great position and good rate The hotel room could be more clean but it is not bad.
The hotel itself is really nice, especially the patio. The location of the hotel is also excellent The rooms were not really clean. The first room we had was so noisy that we could not sleep. We were then given another room which was quiet.
Access to Bourbon Street and remainder of French Quarter There is a usage fee and utility fee that has to be paid at the end which really seem like charges that should either be incorporated in to the price of the room or dropped. I read about them online and was prepared. However, other parties checking out at the same time were very suprised. Also, parked for an overnight rate at a garage one block away for less than their garage rate.
Great location and staff. The valet parking crew was very professional and courteous. Olga at the bar was a pleasure to talk too. I liked the modern decor as well. I would recommend this hotel most of the time. Walls are thin--I could hear people talking on both sides of my room. I imagine it has something to do with being an old building. Fortunately it didn't last long, however, if you are there for any kind of festival where there will be a lot of late night partying (it's near Bourbon street so this may happen quite a bit), I'd recommend being one of them instead and not assuming a good night sleep.