Il personale è gentile Posizione comoda PB&J sandwich dalle 10 alle 16.00 Ha bisogno di un rinnovo Moquette sporca Le lenzuola sporche Non forniscono acqua in bottiglia come indicato
E' un Hotel veramente bello, offre servizi di ottimo livello e lo staff molto gentile e disponibile.
Lo staff è veramente gentile ed è molto comodo per le gite alle piantagioni, paludi, città etc, in quanto passano tutti a prendervi sotto l'hotel. La camera era come quella delle foto, solo più piccola ma ugualmente comoda! Non è molto lontano dal french quarter, a piedi saranno stati, si e no, 15 minuti andando mooolto piano. E giustamente un po' kitsch, ma è stato bello per quello!
La piscina era un rifugio accogliente dopo una giornata di visite turistiche della città. Il personale era molto disponibile e gentile. Mi sarebbe piaciuto essere una parte del bar ospita, mai posti a sedere disponibili. La vista non era di mio gradimento, e i bagni erano piccoli.
Servizio in camera eccellente. Il bar ospita era divertente. L'hotel si trova in una posizione fondamentale. /A N
The door separating the bedroom from the living room area. The bathroom was beautiful and the bed was very comfortable
The location was great: close enough to Bourbon and Canal Streets so I was near the action, but removed enough so that noise was not a problem. The bed was comfortable and the bathroom had very good water pressure. Housekeeping heads for the hills around 2 or so, so if your room is made by then you are out of luck.
My friends and I ended up here last minute when our original plans to stay somewhere else didn't pan out. We were a little stressed when we got there given that we were far from home in California and had to find this place last minute in an unknown city. But from the valet to the front desk, the staff was super friendly and helpful and made it so easy for us. Our room was clean and well decorated. In fact, the whole hotel is very nice and a great value for your money. On top of that, it's in the perfect location in the French quarter. if I ever find myself in New Orleans again, I'll definitely be staying here. There was only one thing and very minor. Being that it is the French quarter and so close to bourbon street, my friends and I had a late night. We knew we were going to want to sleep in and take our time getting ready in the morning, so I called the front desk to see about a late check-out. They said It was perfectly fine we just had to put the do not disturb sign on the door and be out by 1. At 10:45, housekeeping came knocking on the door. We yelled no thank you and then we could hear her talking to another employee about how we weren't supposed to be there. Then at 12:30, they came back again as we were preparing to leave. It wasn't a huge deal, but I think maybe the late check-out policy should be better communicated with the cleaning staff.
Nice suite style room, good staff, location They were performing some work to the facade of the hotel. At 9:00 am they were literally right outside our room pounding with hammers. I looked out the window and a worker on scaffolding was right outside of our window. Had my girlfriend been in a state of disrobe, he would have been able to tell were all of her freckles are. 9:00am....on a Saturday....in New Orleans....in the Quarter. I had been out late drinking the night before, so you can imagine a 9:00 wake up call with a hammer was most unexpected....and un-welcome. No mention of the construction was made during our check in.
Hotel was very nice and clean. Staff was friendly and helpful. Everything in French Quarter was a short walk including Jackson Square. Would stay here again.
Great staff and location
We found a roach in our room the first day. When we told the woman at the front desk, she was nice and apologetic, but said it happens when there's rain. I understand, having dealt with roach in my apartment, but asked her to have the room sprayed, and wondered why that wasn't the default answer. The water stank. It smelled like putrid pond water, like it came from the river or Lake Ponchartrain. It was hard water too, so rinsing in the sink or shower is a long chore that never seems possible to finish. I believe this is what made the tub slimy and slippery. It didn't appear dirty, but it was impossible to stand in the shower without a wash cloth underfoot. The hotel is located on the 2nd-6th floors in the Ritz Carlton. The Ritz locks their doors in the evening, but the key readers don't allow Courtyard guests in, so you need to go around the block to get inside. Either way, it's a maze of elevators, since you always need to take at least 2 elevators to get to your room. The Ritz spa smells like an over-chlorinated YMCA pool, and permeates the entire lower floor. Coupled with the arctic air conditioning, coming in from the outside is a violent jolt with a mild burning sensation in the nose. And it's $25/person/day for the privilege of immersing yourself in the water.
Friendly staff, very close to Bourbon Street. No locks on bedroom and bathroom doors
We were right in the middle of everything. All we had to do was walk out of the hotel and we were right there. The rooms were awesome. Way more than I was expecting. The staff was great. We will definitely have them on the top of our list when we return. Nothing
The staff was awesome, every person we encountered at the front desk and valet was in a great mood and extremely helpful.
Great rooms that are well designed for accommodating multiple family members
The hotel is right around the corner from Bourbon St, which made it very convenient.
Il personale è stato ottimo, molto gentile
igiene della camera scarso!abbiamo trovato una scatoletta di carne ammuffita sotto il letto!la colazione è una presa in giro! (solo cafe e paste confezionate di scarsa qualità!(continentale....?????)
Una all'ultima moda, un'atmosfera fantastica, in un'ottima posizione e a un punto ancora migliore di prezzo. Le camere erano estremamente rumoroso di notte, e il personale non era disponibile a risolvere il problema.
Io e il mio amico siamo stati qui per una conferenza (vicino all'hotel). È un albergo bellissimo molto chic ed elegante. Era ben posizionato per raggiungere a piedi il Quartiere Francese e molti altri luoghi di interesse. Il personale era molto gentile, ospitale e disponibile, soprattutto Michael. Ci tornerei sicuramente! Niente acqua fredda dal rubinetto nella nostra camera.
Vecchio stile di moda era fresca Le camere avevano un odore "vecchio" e umido, il check-in è stato molto tardi (ore) e, a quanto pare "ungarunteed" (alcune persone abbiamo aspettato 2 ore), parcheggio era di $42 a notte (estremamente unreasonabled ad altri alberghi), non bell hop anche se le camere erano suddivise tra strade
Location was great and felt very safe. Room were the right size and they were lovely and moved us up to a top floor because it was my daughter's first trip to NOLA Pipes broke the last night and our room had wet carpet; they moved us once I reported it
The bell hops were nice and that's about all I can say nice about the place. When we got there they couldn't find our reservation. They put us in a tiny room. (We paid extra for a corner executive king.) After 4 hours the room was still at 80 degrees. We were moved to a corner executive king (what we should had have from the beginning.) We called down to the front desk for a bottle opener waited 2 hours they never brought it up. The pool was dirty and disgusting. They claim its a 4 star hotel but we will never stay here again. We should have gone to the double tree.
I liked the room and where the hotel was located I paid too much and was constantly dealing with hassles like slow elevators, stupid rules, staff that lied about a room being available. We paid $310 for a room and $42 to park and couldn't get free Wifi, really? The Valets were rude and they basically forced me to use baggage handlers.
Not as expected for a JW
Nice and clean. Close to the main attraction. Noise when trying to sleep. Air vents would slam down making a loud noise and jolted me awake all night. Out of items more than once when ordering room service. Cold pool with no hot tub.
The location is very convenient -- on Canal right between the French Quarter and the CBD. The rooms and facilities are very comfortable and well appointed. There was nothing lacking. What really separates this hotel, though, is the staff. From the front desk people, to the people on the door, to housekeeping, to the valets, everyone was amazingly friendly and helpful. A very positive attitude permeates this hotel. I certainly would stay again. The only negative aspects were that the hotel's front (on Canal) is undergoing a major renovation which makes it hard to find the hotel from Canal and, sort of related to this, the actual front desk/check in area is not on Canal at all. It's on Common. I understand the hotel wanting a Canal address, but it does make it confusing to find the check-in area.
Wonderful service, comfortable and clean. Great location for us. Would love to stay there again. No cold water from faucet
Great location. Close to restaurants and nightlife. Fabulous Staff. Try Restaurant R'evolution, it was a fabulous experience. Currently the hotel is renovating. Our room was near the construction area, so it made the visit less than optimal and not our normal Sonesta experience. I look forward to a future visit once the renovations are completed.
location, value and decor breakfast was overpriced
Decor, hotel pool , downstairs bar Elevators but they're putting new ones in
Great location! Down in the heart of French Quarter. Kayak didn't inform me we needed to pay for Valet parking, but a great stay.
Ii liked Royal Sonesta's central location, sense of history, in house restaurants and jazz club. The beds, linen and towels were luxurious. The hotel is showing some signs of age. Light to right of bed did not work. All the elevator buttons would not light up. Small things.
Have stayed at this location numerous times but have never had such a small cramped room. AC could not keep up wife was hot and uncomfortable both nights. Called maintenance first day of stay and he said it was working ok. Could not enter the hotel without being accosted by losers trying to get you to come into their strip clubs which surround the hotel.
Well located for easy walk to all attractions on the French Quarter. Elegant, well maintained LARGE roomsnothing
I enjoyed the location, clean rooms, pool, staff, bed, nature sounds from radio, and smell. Noisy at night due to burbon st, but that was expected. Nature sounds come in handy.
I drove a hour away to get there only to be told I was never booked when I received a confirmation number . I'll never book with this site again !!!!!!! I drove a hour away to get there only to be told I was never booked when I received a confirmation number . I'll never book with this site again !!!!!!!
Parking $45 too high. Noise and construction would have pick other hotel if known.
The salt water pool was nice. I really wanted a balcony room and they didn't even asked me if I want one. The water didn't even get hot shower
Location & parking Quality, condition & service not up to par with reputation and cost. Not family oriented. Very old rooms. Certainly not a luxury property.
Lovely hotel, very pretty. Restaurant is great as well. Nothing
We stay here everytime we come to New Orleans. We love the location and the service has yet to disappoint. We would definitely recommend this hotel to friends.
Clean, modern amenities. Comfortable beds. Lots of young adults stayed during the weekend and they were up and loud at all hours if the night. Hanging out in the hallways and keeping us up.
staff was great, decor was very nice, great bed and linens... the shower/tub combo wasn't bad, but it would be really nice if it were an upgraded glass door shower. not a complaint... but that's something i do look for in a hotel where i pay this much. thanks!
Great location and staff. The valet parking crew was very professional and courteous. Olga at the bar was a pleasure to talk too. I liked the modern decor as well. I would recommend this hotel most of the time. Walls are thin--I could hear people talking on both sides of my room. I imagine it has something to do with being an old building. Fortunately it didn't last long, however, if you are there for any kind of festival where there will be a lot of late night partying (it's near Bourbon street so this may happen quite a bit), I'd recommend being one of them instead and not assuming a good night sleep.
La camera era bella e pulita e aggiornato, il personale era molto cordiale C'è nessun piscina presso questo hotel come crediti kayak
La camera era pulita e confortevole. Letto confortevole con cuscini molto spessi. Niente
Posizione eccellente! Proprio nel Quartiere Francese. A poca distanza a piedi da tutto! Le camere sono comode, personale disponibile La prima colazione è cara. (Parcheggio auto non è gratuito, si paga per l'accesso a internet senza fili).
The staff was very accomodating in all respects. The location was also very convenient to everywhere we wanted to go. This is a perfect location if you are going to Mardi Gras. The bar was only open until 9 pm which wasn't convenient, but there was a bar at the corner of Bienville and Burbon which was very close.
It was nice having the proximity of the hotel to multiple attractions.
great position and good rate The hotel room could be more clean but it is not bad.
I have stayed at the St. Louis before, and it is my personal choice for location, atmosphere, and value in the French Quarter.
The staff was the best from start to finish!! I have to give props to house keeping for the amazing job they do, Ms Julie moves through the hotel like greased lightning!! Ms Janet, our concierges, made it possible for us to see as much as possible during our stay and is very knowledgeable about the area and the best tours. Our doormen, King Saloman, Sir Larry and Sir Lawrance , as my husband liked to call them, were friendly, fun and very helpful. From front to back, the staff was amazing. Rooms are clean, comfortable and beautiful. The breakfast in the morning was wonderful, so many choices. Can you tell we loved our stay!!??
Access to Bourbon Street and remainder of French Quarter There is a usage fee and utility fee that has to be paid at the end which really seem like charges that should either be incorporated in to the price of the room or dropped. I read about them online and was prepared. However, other parties checking out at the same time were very suprised. Also, parked for an overnight rate at a garage one block away for less than their garage rate.
location and friendliness of staff
Near the famous Bourbon St. Dirty room and absence of small fridges in the room
Location Electrical Disrepair, worn furniture, bad service in restaurant, mechanical problem, all night noise
The hotel itself is really nice, especially the patio. The location of the hotel is also excellent The rooms were not really clean. The first room we had was so noisy that we could not sleep. We were then given another room which was quiet.
Great location, helpful staff, clean room, updated bathroom, great courtyards.
Il semplicemente superba, personale gentile ottimo visual, molto confortevole, nelle vicinanze dei luoghi di interesse. ... E una grande offerta estiva per le camere Niente... ma il parcheggio era un po' scomodo, anche con il servizio di parcheggio. Ma non è terribile
Questa è la seconda volta che abbiamo soggiornato qui. Originariamente lo abbiamo scelto per la sua comodità e ubicazione. Il personale si ricordava che ci eravamo stati l'anno scorso e ci hanno trattato come dei re. Siamo arrivati un po' presto e sperato in un check-in anticipato, ma la nostra camera non era ancora pronta. Che era più colpa nostra e ha avuto niente a che fare con il personale. Era più che accomodante quando è venuto a mettere il nostro bagaglio.
Posizione. Il letto era comodo. Sono stato in grado di ottenere check-in anticipato. Il condizionatore d'aria faceva rumore come un motore. L'illuminazione della camera era terribile. Gli asciugamani erano scomodi collocati in bagno nell'unico ripiano vuoto.
Personale ottimale, parcheggio a tariffe ragionevoli. Un po' di confusione e difficile da trovare la prima volta. Alcune istruzioni sul parcheggio e check-in potrebbero essere di aiuto.
Hotel molto carino ed originale ed in posizione ottima
value + location + availability for one night + easy accessibility nothing to report
the lighting on the building,and the lobby...... the sheets and pillow linen was not crisp and clean.
On the St. Charles Trolley route, so easy to come and go at all times of day or night. Room furnishings were modern, and made you feel comfortable. Front desk staff helped us with luggage and cabs. Very nice.
Short walking distance to all the city attractions. Hotel Staff were helpful and friendly. The hotel is beginning to looks old and dirty. Furniture in the lobby area needs replacement. Carpets in rooms are stained and the bed linen did not look clean or hygenic
The staff were some of the nicest hotel staff I have ever experienced Rooms were very small
The staff were very friendly and helpful. Made us feel special. The rooms were nice and the new beds were the most comfortable I have experience in any hotel. The only complaint is they need to put more outlets in the room. I would stay at the Hotel Marriott again.
Room was nice and comfortable, looked to be recently remodeled. Nothing is included. I had to pay extra to park, extra for the wifi and extra for the breakfast. If I had known this I definitely would have not stayed here. Staff seemed very busy and did not have time to answer any questions that you might have.
Great location. Small, dated room. Constant noise from Neighbors and some mechanical work or failing equipment.
Perfect location to explore new orleans The elevators were terrible. Waited up to 10 minutes for the cars to show up each time!
Great location. Close to everything in the French Quarter. Friendly and helpful staff
The rooms were clean, rooms comfortable, location great, and the staff were accommodating. There was no fridge in the room, and free wifi was only on the lobby.
I thought the staff was very helpful and attentive at all times. The location was great. We enjoyed our stay! Thanks!
large rooms, view of river, lighted pool, nice lobby, locations not crazy about wifi in room.. took fee off the bill but was confusing.
Best staff ever!!! Very good location. One of the safest hotels in NOLA. ***** stars!
Lobby was excellent. Open and spacious with good food and service. Great for watching games and spending time with a large group. Small room
It does maintain the Marriott standards The hallways are noisy at night
Delay in getting towels when calling Response time was greater than 30 minutes
Good Location, nice room and comfortable bed. Friendly staff. I'd stay there again!
Location was convenient, it is walking distance to the French quarter. Staff was friendly, room was clean. Parking is pricey. It is across the street and it is $25 for 24hrs. Beds were really small. Bathroom was also small.
The room was spacious (we chose space over views) and the beds were comfortable. Very clean and the maid service was excellent - my colleague's wallet fell out of her bag inside the room as we rushed out to dinner and the maid put it on the center of the bed so we could see it immediately when we got back. The room was quiet (on the top floor) and the location is an easy walk to the French Quarter. Tried to order room service and couldn't get through to either the number in the menu or the number on the phone (which were different). After half an hour, called the front desk and told them the issue; they said they would call the restaurant manager and have her call my room directly. That took another half an hour and then the order I got was wrong. Didn't have time to call and correct it, so I paid $35 for the wrong breakfast and went outside the hotel the rest of the trip. Should have realized when there wasn't a pre-order form to place on the door that ordering breakfast in might not be a regular routine? When checking out, I asked for a copy of the bill showing the total paid with a zero remaining balance, which I need for travel reimbursements at work. Was told I would need to get that through the booking service (I used Kayak, which I find dependable). I was able to convince the person checking me out that I needed a hotel bill that showed I do not owe any balance, but this shouldn't require so much time and explanation - don't people stay here frequently enough for business that staff understand the standard documentation process? As a frequent traveler, I haven't had this issue anywhere else with a rating above 3 stars.
LOCATION Asked for wash rags twice. Even went down to front deak in person. Never got them.
It was close to every event I was attending that weekend. The staff was very friendly. Check-in and out was also great no long waits.
The staff was great at the doubletree. We arrived about 12:15pm and check in was at 3pm, but they accomadated us right away! The bell men and valet staff were wonderful with helping the bags and calling cabs right away. The Wow cafe served great food and the customer service there was wondeful as well.Rooms were clean and comfortable.Overall if you want great customer service I recommend this hotel! When I visit New Orleans again I will definetly be staying at this hotel.
Close to French Quarter. Very expensive for the quality of the room, our windows were facing a wall, the room was located on the third floor. The front desk had poor customer service.
restaurant room cleanliness nothing
Good location. Close enough to walk to the French Quarter but far enough away to get out of the craziness and noise. Right on St. Charles streetcar line- very convenient. Very large room and bathroom. Very clean. Great bed. Good towels. Would definitely stay here again! Expensive but then it is New Orleans! Price was pretty much on par with other hotels of the same type. Huge bathroom but almost nowhere to hang towels. Another towel rack or a few more hooks would have been nice and there was plenty of room for them.
Loved this hotel! Wish we would've booked all 4 nights here! The only reason we stayed here Saturday night was because the Sheraton on Bourbon didn't have a room available. We had booked the Sheraton sun through weds and then decided we were going to New Orleans Saturday also. Needless to say, will stay here anytime I go to New Orleans! AWESOME hotel! Beds are very comfortable and the bathroom was huge! And this hotel is well within walking distance of the French Quarter! Staff is very friendly!
Location, beds were very comfortable, clean rooms Had no hot water in the shower and the staff was not very helpful to remedy the issue. Hallways were very noisy and it seemed like a door was always slamming. Parking was expensive (40/night)