Embassy Suites by Hilton New Orleans

Era bello

Camera pulita, una piscina per i bambini e una buona colazione.

Il parcheggio non è incluso nel prezzo. Costa 39,00 dollari extra. Il wifi non è incluso nella tariffa. Costa 12,95. Gli ascensori non funzionavano bene.

I liked the view from the balcony. The bed was very soft and comfortable.

My room didn't have hot water. The refrigerator did not work and there was only 1 face towel.

The beds were comfortable. The room looked clean and the bathrooms were clean. Felt secure with access only for guests with a key card

The strong smell of weed. The phones didn't work to call staff. Confusing directions about parking, food, etc .

Perfect location, staff was amazing and went above and beyond.

There was no parking available. There was no system to help us figure out parking. I don't know why they just didn't have the valet parking garage open for self services. The breakfast sucked it was a bag with juice and a granola bar....that's not a continental breakfast that was told would be given to us.

Comfortable bed once changed to a second room Location

Property did not have my reservation upon arrival Property charged my card twice and proceeded to give me excuses as to why I would wait up to 30 days for a refund when all I needed was an auth code for my bank

Nothing it was hot and the hot water didn’t work.

it was hot and the hot water didn’t work.

Free breakfast

Our bath tub did not have hot water, our sink would get hot within seconds. We told the front desk about it and they said they would look into it but they never did. We had to dump water from the sink to tub.. When we picked our car, it smelled like weed.

the value and location was good. the bedding was real nice.

i reported to embassy suites and the front desk that i found that my dresser/tv stand in my room was covered in mold. when i reported it to the front desk , the person there just brushed it off and didnt show any concern.

The room after we got the one that we asked in our reservation. The first room that they gave us was a single full bed. We requested double bed and they told us that Booking.com only get what is left not what you ask for. This room was too small in comparison with the Suites at Embassy Suite Hotels.

The poor security at The Loft. There is not available any person at all in the front desk or entrance door.