Sofitel Munich Bayerpost

Hi, I didn’t like that I arrived at 10 am and the phone in the room wasn’t working! I did say to reception straight away by having to go back down only for that! As I wanted to book a spa treatment but couldn’t do so! They told me that they will send someone straight away but he never arrived!! I had to go downstairs again to the spa to make a booking and go back up notifying to reception that nobody came to fix the phone yet! Again another staff from reception assure me that someone was coming!! Nobody came! I had to call from my phone to order food and had to wait for at least 15 minutes after the operator ask me to call again because lines were busy at reception! In the mean time I did ask them when I was at reception to give me another room which will have been so easy and quick to do ! But I guess nobody had the brain at this time to think it was the best for me the paying guest !!I went down again for the spa and again asking for a phone ! When I finished my spa I had to ask again it was around 4 pm or 5! Remember I did raise the problem at 10 am!! So frustrating!!! Someone came and start to touch cables and stuff! I decided to go out for shopping time he finished! Came back! The guy wasn’t there! Didn’t leave any notes or instructions! And the phone was not working!!!! I went down again to complain because it’s just ridiculous at this time!!! Who is in charge? Who has a brain! Who is competent?? !!! Nobody since 10 am ! It’s now 7 pm my friend arrive and we can order food! We call the hotel with our phones for a while and they say we have to call back again because lines are busy !!! Are you crazy!!! We went down complain again! And now they decided to change the room at almost 9 pm !!! It’s crazy!!! Such a bad managing!!! For this day !!!