Novotel London Waterloo

Although it is a walk to many places, it is easy to get to areas of a tourist appeal. Easy check in and check out.

- Nobody on front counter spoke proper English. - room was not made the whole time we stayed. Even though we put the sign on front of door. - very solid/ firm bed. Stiff every time we woke up - shower pools and overflows. No drain on floor meant all our towels had to be on floor to stop flooding. Rang down to let them know. The issue was partially rectified. However, as our room was never made we were stuck with soggy towels in our bathroom. Asked for new towels and got them thrown at me by the ‘lovely’ housekeeper. - not many ammenities provided free of charge. We paid extra to be able to have a nice relaxing time before heading home. While checking out they didn’t ask how our stay was. Wouldn’t be back and will not be recommending to anyone.