Eloisa Royal Suites

The location of the hotel was very near the airport (about 10-15mins by taxi) and the bed was comfortable.

Found a small dead bug on the corner of one of the pillows. The placement of the bed is so awkward (it's placed as such there's a gap from the wall) and there's limited plug points. The plug point available and the kettle's plug point was also different. Toilet had a smell and there was no light in the shower? Only at the basin area which was weird.

For years , we usually book this hotel for short overnight stay whenever we have an international flight via Cebu. It used to be commendable plus the convenient airport transfer is a plus until our previous visit this week. A staff named Velbet approached us with rudeness that time we were trying to check in. First, she immediately said a big NO to a requested airport transfer for our early flight the next day. What’s worse is that she’s not capable of saying it courtesy. Good thing, a staff named May is a total opposite. A gem of an employee, I must say. Served us with a smile and granted our airport transfer request without question. I have always been impressed by their staff including the bellboys for their courtesy and politeness. Imagine what one employee can do to convert a good impression towards the opposite.