Hue Serene Shining Hotel & Spa

The hotel is in a small lane so as we rent a 11 seat mini bus, it couldn't come in but it's ok as the staff came out & help. We got 3 rooms, my room has the view of the river which is very nice even it is just a small river but made me feel nostalgic. The bed is comfortable. The shower has a rain shower head but only 1/2 close glass panel so every time we took a shower water came out everywhere so it is annoying. One of the pillows in the room is very smelly like someone is already slept on it so as in middle of the night so I had to go the the other empty room which has the door opened to swap to another one. One of the pillows in the empty room also smell dirty hair/scalp. Breakfast is not good. The eggs dishes are ok but bun bo hue, pho or fried rice are very very bad. One of the ladies served us was very rude and unfriendly, apparently she is expecting but if you work on the hotel industry you need to be nice to customers which the rest of the staffs are nice & courteous. On the 2nd day we wanted ice coffee and had to wait for staff to go and buy ice, and it was 7-8AM. My brother didn't get the ice coffee because they ran out of ice. Really?? No ice in a hot country?

Breakfast and the dirty pillow