Best Western PLUS Diamond Valley Inn

“I liked that the doors were inside a hallway instead of facing the parking lot”

“Covid breakfast but more like a snack nothing really for breakfast and no orange juice. OUR 2and room was canceled but not by us.. Rooms small. Switched our room bcuz they didnt have enough for another party so gave us a smaller room BUT TOLD IT WOULD BE BIGGER...And 1st room was on 1st floor moved to 3rd! Most stair walls led to outside ONLY 1 kept you inside hotel....People allowed in without masks yet no food to distribute. Hampton Inn still made breakfast by taking orders by room. Your prices no where close to being reasonable when Hampton offers way more and only a few more dollars. Parking lot is a homeless parking lot and partying lot...security was busy sitting inside talking. Our other friends had 1 room reserved unlike US & were told sorry no rooms available....Oh heck no. They paid but the hotel canceled their room not them...They got refunded and they got a room...BUT we werent given our 2nd room”

“Clean, quiet, nice staff, location”

“This place has guest smoking drugs,and hang outs all night around the back door area....”

“No breakfast- still charged. No Computer usage- still charged Younger mex. Girl was rude. I was getting ice and she abruptly s reached "what room are you in"? I had stayed there before decently, she was staff on duty. No laundry facility- high prices Hotel -few aminities. Nerve to charge extra $ for linen service on top of displayed rate . $10 per day. ?????? The same mex girl at the desk came up knocking on my door as soon as I got to my room saying "I need that cart I have to go find the other one too" I had to hurredly remove my items with some falling on the floor. I spent most of my "relaxation time" calling the front desk for different problems.No lampshade on the talk standing lamp.Yub needed a Stopper- I waited 4 hours to shower. Manager brought the wrong stopper, sent the maintenance man over- he did nothing- said she was going to send someone out to get the stopper with her credit card- never called or came back with the stopper. (Older lady, been there along time, said she remembered my family from 2 years ago we stayed at BW the entire summer). Later in the afternoon I asked the Mexi. girl about the stopper for the tub, she said - the other lady left, she didn't say anything about it. She didn't offer to take care of the problem- just said there's no messages here. Poor Customer Service!! The mex girl sat on her stool behind the counter and basically gave a Negative answer or excuse for my questions. I spent $300 fir 2 nights.”