The Suite Hotel Garden

alta quotazione della camera motivata dal periodo fierisco. Tuttavia il prezzo abbastanza sproporzionato.

Ho apprezzato la posizione molto centrale, che permette di visitare a piedi Francoforte; la pulizia ed il servizio, l'angolo cottura utile per chi viaggia con bambini piccoli

mobilio e divano da rivedere

Parte del personale è stato molto gentile e tempestivo nel risolvere I problemi. Altri no. Buona la vicinanza dal centro città. Luogo silenzioso e tranquillo. Colazione ok.

Negativo il check-in, al nostro arrivo (in ritardo di 2 ore) la stanza prenotata non era ancora pronta e ce ne hanno data un'altra non pulita. Al nuovo cambio di stanza finamente ci siamo trovati bene.

The location is pretty good. The room was big. Staff seems friendly (but won't solve problems).

Requested a crib for our 2 years old, and it was missing a part (toddler couldn't sleep there). When we asked at reception about sending someone to fix it at 7PM, we were told that there was nobody to handle it until next day. So you better check that you got anything you need asap or you will be on your own. We found some trash from the previous guest (half a bag of crisps) in the bathroom. Also the door handle from the main door was sticky. The hallway from our floor was stank of cigarettes. That might be a long term guest on other roomp, but it feels like management doesn't care enough to do anything about it. Entrance is at an underground level with extremely narrow steps, and extra steps shortly after the door. So you are going to have a bad time getting to reception if you go with a stroller or bulky luggage. We paid almost 200 Euros for a night there, and everything looked pretty cheap. Was expecting much more for that money. It feels like a boarding house. For that purpose, I guess is ok. But as a hotel, it is not good.

Location

no

The breakfast is great. The washing machine is free of charge. The location is excellent. The room space is more than expected.

I have a baby with stroller. Unfortunately no ramp for it!! I have to carry it up the stairs to the 1st floor or downstairs to the reception area. That was really tedious. Also, the doors are not opening automatically and also needs a key not a magnetic card which makes the life very difficult each time we need to go In and Out of the hotel. The kitchen tools are useless and in a bad condition. The stuff are very neutral. No help, no smile, no offering for help. I'm not saying that they were offensive. They respected me but didn't feel that they are welcoming me. The left is very very small. One person with small stroller can use the left at a time. Finally, the star rating for this hotel says that it is 4 starts and this is very misleading

The room was big and the hotel is very close to the center. The area is very safe and clean.

Some of the staff are not friendly.