Embassy Suites by Hilton Dallas Love Field

Comfortable bed. Quiet room.

I reserved a room with one queen bed but without telling me, they assigned me a room with 2 double beds. When I called down to the front desk, I was told that they didn’t have a queen room available and that their agreement with 3rd parties gives them the right to “upgrade” me to any room. I didn’t receive an apology. I don’t consider sleeping in a full bed instead of a queen bed an upgrade even if they had upgraded something about the room. I believe that if the room I reserved is not available then I should be informed, apologized to, an given the option to go to another hotel that has the sort of room I reserved. My room was non-refundable and I was tired so I accepted the room but I felt deceived. I would not go to this hotel again.

There were some plumbing issues. There was also some stains on the wall in weird places. Like someone through coffee or soda at the wall. Sofa bed was pretty worn out to.

The breakfast was good. The rooms were clean and room service did a nice job while we were out. Nice clean modern bathroom.

I did not like the fact booking.com did not confirm my reservation with the hotel. When I arrived with my 15+ family members we had to wait while front desk searched for our reservations. This is unacceptable from you all after all the refers I give all. Luckily the front desk was polite and generous to allow us to book. I was not accommodated for the number of people however we needed someone to stay. I received confirmation from booking.com with a confirmation number that the hotel had no information about. How could this happen?