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2,2
HORRIBLE customer service
Punti negativi: Arrived approx 10:30 pm & find ants in the bathroom & around the AC unit. After giving my young daughter a bath, found out there were no bath towels to dry her off. Called & requested them, was told they would send right up. Waited over an hr, called again.(it's now midnight) Was told they'd be @ my door by 7:15am in time for our showers @ 7:30am since we couldn't shower upon arrival w/no towels. Called a 3rd time @ 7:20am, was told we couldn't get them til 8am when housekeepers arrived, yet we were scheduled to leave @ 8:30am. After 4 ph calls & 2 requests to talk to manager, we left with NO progress. (manager never called) At this time, I will be refusing payment & leaving negative reviews. The front desk clerk was extremely helpless & lied several times. Even pretended to be someone "different" when I called the 3rd time, "Oh that wasn't me"....I will never use this hotel again & will be sure to ALWAYS check for towels as soon as we walk in.
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5,4
Time to retire
Punti positivi: The location
Punti negativi: This hotel has absolutely zero upgrades. No continental breakfast. The bathrooms are deplorable. It's like a step back in time. The facility is dirty period I wiped up the bathroom floor and took the rag down and showed the people that checked us in and they couldn't believe it. The mat in the bathtub we ripped it out and so that to maintenance and they came and cleaned period the first room was so dirty Number 103 that we had them come and check it. The floor lamp didn't work the heater faceplate fell off on the floor the bathroom actually had chunks of stuff on the floor and under the vanity. They moved us to room 104 and again the bathroom was deplorable. I think a businessman if he had guts enough to do it would be a good person to stay there. I do not think that it's family-friendly because of the field. We will never stay there again. I did not want to do any reviews because I did not want to slam this hotel. Over the years we have stayed there many many times with a handicapped husband. But we're done now that she's no longer with us. We make trips to Boise at least once a month .
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4,2
Punti positivi: Location is good if you have an early morning flight.
Punti negativi: Definitely not a 3 star hotel. Dated facility that is overpriced.
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8,2
Great location!
Punti positivi: The room was pretty good size. Staff was polite and friendly. The place looked really nice. 3 minutes from the airport and 1 minute to get on the highway. 15 minutes away from downtown so you're close to everything but can still sleep at night without the noise.
Punti negativi: The key card kept getting deactivated even though ours never touched any cell phones since one was inside the car compartment and the other in my wallet. The guests next to us complained that theirs all deactivated too and there were 5 of them. One of them disn't even have a cell phone. It wouldnt be too bad if our room wasn't so far. Other than that everything was great. Easy access to the parking lot... Unless your key card is deactivated, then you gotta go to the front desk.
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10,0
Punti positivi: I've said that before and I like the convenience to the airport and downtown
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8,8
Punti positivi: Nice facility that is very conveniently located close to downtown and the university.
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6,8
A little outdated but clean and functional. Good v
Punti positivi: Shower was great.
Punti negativi: Bed was a little firm.
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7,7
Decent hotel
Punti positivi: Great deal for the price.
Punti negativi: Too much construction.
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4,0
Punti positivi: Late check in- we arrived at 2:30 am after being on the road all night. Salt water pool, not chlorine
Punti negativi: The phone at the pool did not work. A kid puked near the pool and the phone wasn't working to notify front desk. The pool was out of towels. It took staff a very long time to attend to the mess. Why does every game in the game room have to involve guns? Outdated rooms. Peeling wallpaper. Ancient tv.
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10,0
Punti positivi: A wonderful hotel! Rooms were suitable for my stay. Went for the pool. Nice hot tub..pool could have been warmer though. Has a great restaurant for breakfast! Staff was wonderful!
Punti negativi: I prefer a warmer pool. It is indoors and a salt water pool system. I overheard a lot of other guests complaining about the same. So, most of us adults hung out in the wonderful Jacuzzi Hot Tub, while the kids swam. Also, to used to being given breakfast at hotels, this one had a restaurant, so breakfast was not complimentary. But it didn't matter too much as it was delicious. Lastly, rooms could use a bit of updating. Mainly just the TV's. Once I found the cable channels it was ok, but I took my laptop and a HD cable in anticipation of HD friendly TV's.
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7,0
Punti positivi: Friendly Staff. Great location to airport
Punti negativi: Little tired
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8,6
Punti positivi: Facility and staff equal to or exceeded expectation. Good value
Punti negativi: Nothing of note. Really only an overnight stay.
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10,0
Punti positivi: I've said that before and I like the convenience to the airport and downtown
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8,8
Punti positivi: Nice facility that is very conveniently located close to downtown and the university.
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10,0
Punti positivi: A wonderful hotel! Rooms were suitable for my stay. Went for the pool. Nice hot tub..pool could have been warmer though. Has a great restaurant for breakfast! Staff was wonderful!
Punti negativi: I prefer a warmer pool. It is indoors and a salt water pool system. I overheard a lot of other guests complaining about the same. So, most of us adults hung out in the wonderful Jacuzzi Hot Tub, while the kids swam. Also, to used to being given breakfast at hotels, this one had a restaurant, so breakfast was not complimentary. But it didn't matter too much as it was delicious. Lastly, rooms could use a bit of updating. Mainly just the TV's. Once I found the cable channels it was ok, but I took my laptop and a HD cable in anticipation of HD friendly TV's.
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8,6
Punti positivi: Facility and staff equal to or exceeded expectation. Good value
Punti negativi: Nothing of note. Really only an overnight stay.
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8,2
Great location!
Punti positivi: The room was pretty good size. Staff was polite and friendly. The place looked really nice. 3 minutes from the airport and 1 minute to get on the highway. 15 minutes away from downtown so you're close to everything but can still sleep at night without the noise.
Punti negativi: The key card kept getting deactivated even though ours never touched any cell phones since one was inside the car compartment and the other in my wallet. The guests next to us complained that theirs all deactivated too and there were 5 of them. One of them disn't even have a cell phone. It wouldnt be too bad if our room wasn't so far. Other than that everything was great. Easy access to the parking lot... Unless your key card is deactivated, then you gotta go to the front desk.
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6,8
A little outdated but clean and functional. Good v
Punti positivi: Shower was great.
Punti negativi: Bed was a little firm.
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7,7
Decent hotel
Punti positivi: Great deal for the price.
Punti negativi: Too much construction.
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7,0
Punti positivi: Friendly Staff. Great location to airport
Punti negativi: Little tired
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2,2
HORRIBLE customer service
Punti negativi: Arrived approx 10:30 pm & find ants in the bathroom & around the AC unit. After giving my young daughter a bath, found out there were no bath towels to dry her off. Called & requested them, was told they would send right up. Waited over an hr, called again.(it's now midnight) Was told they'd be @ my door by 7:15am in time for our showers @ 7:30am since we couldn't shower upon arrival w/no towels. Called a 3rd time @ 7:20am, was told we couldn't get them til 8am when housekeepers arrived, yet we were scheduled to leave @ 8:30am. After 4 ph calls & 2 requests to talk to manager, we left with NO progress. (manager never called) At this time, I will be refusing payment & leaving negative reviews. The front desk clerk was extremely helpless & lied several times. Even pretended to be someone "different" when I called the 3rd time, "Oh that wasn't me"....I will never use this hotel again & will be sure to ALWAYS check for towels as soon as we walk in.
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5,4
Time to retire
Punti positivi: The location
Punti negativi: This hotel has absolutely zero upgrades. No continental breakfast. The bathrooms are deplorable. It's like a step back in time. The facility is dirty period I wiped up the bathroom floor and took the rag down and showed the people that checked us in and they couldn't believe it. The mat in the bathtub we ripped it out and so that to maintenance and they came and cleaned period the first room was so dirty Number 103 that we had them come and check it. The floor lamp didn't work the heater faceplate fell off on the floor the bathroom actually had chunks of stuff on the floor and under the vanity. They moved us to room 104 and again the bathroom was deplorable. I think a businessman if he had guts enough to do it would be a good person to stay there. I do not think that it's family-friendly because of the field. We will never stay there again. I did not want to do any reviews because I did not want to slam this hotel. Over the years we have stayed there many many times with a handicapped husband. But we're done now that she's no longer with us. We make trips to Boise at least once a month .
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4,2
Punti positivi: Location is good if you have an early morning flight.
Punti negativi: Definitely not a 3 star hotel. Dated facility that is overpriced.
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4,0
Punti positivi: Late check in- we arrived at 2:30 am after being on the road all night. Salt water pool, not chlorine
Punti negativi: The phone at the pool did not work. A kid puked near the pool and the phone wasn't working to notify front desk. The pool was out of towels. It took staff a very long time to attend to the mess. Why does every game in the game room have to involve guns? Outdated rooms. Peeling wallpaper. Ancient tv.
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