Xo Hotel Inner

The location was great, and someone did approach me after having read my previous review, inspected the second room and offered complimentary breakfast as compensation. Although it was a nice touch, I think the inspection of the rooms should happen before the guests check in and not after... And I couldn't have the breakfast as I they started serving it after I had to leave for the airport but clearly the cleanliness standards of this hotel didn't feel safe to eat their food so I wouldn't have tried anyway... Additionally, even though I appreciate them trying to apologize for this, the explanation I was given was that they had a new supervisor, which I'm not sure would make a difference, as I've seen reviews that go back as far as 2017(!!!) With similar experiences...

This was my third night at the hotel, having staid the previous 2 In a single room, but moving to a double one as a friend was joining me. As in my previous room, this one too had hairy sheets on the bed, so I ended up making my own, again. But it didn't end there... There were no towels in the room so I asked for some at reception. When I went to take a shower, from a folded (supposedly clean) towel, fell a piece of cotton!!! And then when I used another towel, I ended up covered in glitter!!! Clearly, the towels I was given weren't washed either... Lastly, the bed in this room was even softer than the previous one, so I ended up not sleeping at all as I felt like I was being swolowed up by the mattress! Needless to say my neck and back are a wreck now because of this...

The staff was nice and helpful. I needed an extra hour at checkout and because I was moving from a single room to a twin room rather than leaving the hotel completely, they allowed me to stay that extra hour free of charge. The hotel was very well located for what I needed to do in the city and there were plenty of nice cafes all around.

As I entered the room I realized the carpet probably hasn't been cleaned in a while but I thought I could live with it as long as I didn't walk barefoot. I then went to take a shower only to find that, on the little shelf there were leftovers from the previous occupants... So by the time I was going to get into bed I thought it'd be wise to check its cleanliness before. To my surprise (or not at this point) I found several hairs Inside the bed and even under the pillows. Clearly the bedsheets haven't been changed either!!! Never in my life have I encountered anything like it!!! So I went to the reception and explained the situation to the person in charge, who wasn't shocked and even said something along the lines of "I don't know what's going with the cleaning crew lately", making it clear to me that this was no isolated incident... he was however very nice and very apologetic but didn't have many more solutions to offer other than handing me clean sheets for me to make my own bed!!! So I went back to my room to make my bed and realized that both the previous dirty sheets and the ones just handed to me were not the right size and were very narrow and barely covered the mattress (which was awfully stained and dirty), so I spent the night trying to be very careful so my body wouldn't touch that filthy mattress... On top of that the mattress and pillows were so soft, they provided no support for my neck and back, which are both in a lot of pain right now because of that... After this shocking experience I read the lowest reviews in detail and I can see this was indeed no isolated incident as many people described similar situations, and this wasn't only recent reviews but from a couple of years back too, meaning nothing has really been done to improve the cleanliness of the establishment...