Recensioni recenti
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9,6
Punti positivi: There was no line when we got to the counter, staff spoke perfect English.
Punti negativi: The agent asked if we needed a GPS. We said no, but there was a GPS in the car. What I we did yes. Would we have been given a GPS and charged?
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8,0
Punti positivi: Car was good and experience was good.
Punti negativi: The car was out of windshield washer fluid so there was no way to clean the windshield. A small detail that was overlooked by Alamo.
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9,2
Punti positivi: Everything ran smoothly. I was very satisfied with the general customer service and the car.
Punti negativi: The horn didn't work. There wasn't much that could be done once I was on the road that wouldn't have inconvenienced my trip, but it was a little dangerous not having one. Something that should be checked when inspecting cars before renting them I think.
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2,0
Punti negativi: Customer care was not interested with us. He just instructed to put the car in the deignated area and he didnt help. Most schocking was, after drop off the car in the indicated location and area, I was exytra charged on my credit card without my consent 23 euro for not known reasons.
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8,4
Mercedes C180, low mileage
Punti positivi: GPS / Navi included
Punti negativi: Slight mix-up with wrong keys at beginning; no statement/receipt given at Hamburg check-in garage.
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7,6
Overall good service
Punti positivi: Easy no hassle checkin. No sales pitch for more services I didn't need. Car was a diesel, so great mileage and performance. Lots of room of extra passengers and luggage (mid size). Integrated GPS was helpful because the one I brought with me had the wrong maps! Excellent and helpful staff at Enterprise/Alamo.
Punti negativi: Shortly after pickup had a "service" light come on. Turned out to be bogus sensor message re: tire pressure. Enterprise was very helpful but still annoying to have to chase after on first day. Car was not as clean inside as it should have been at pickup, but ok.
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5,6
Punti negativi: pickup first my car was not available. I was offered to upgrade to higher class for extra payment which i did. when i got to the car it turned out that it was a different car from what i had upgraded to. i took the keys back they explained that the car is mislisted in their computer system. The next car was fine but when I turned the portable GPS on, which I had also rented, the screen was badly broken. Due to the fact that they were understaffed and could not accompany me to the car I had to walk back and forth from the parking lot to the rental desk a few times and wasted half an hour until all their mistakes were corrected.
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9,6
Punti positivi: Friendly and professional staff at the Enterprise desk, Hamburg airport. Quick service and vehicle was in excellent condition.
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9,2
Why do hire companies never give you the car you o
Punti positivi: Staff at Hamburg airport are helpful and efficient
Punti negativi: When ordered, a Toyota Rav 4 was indicated but ended up with a Mitsubishi. Its easy for a hire company to know EXACTLY which car they will have available so the present setup borders on being misleading.
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10,0
Punti positivi: The assistance gave me a personal service, took me to the care and showed me round, unlike my friends who used a different company, they were left to figure out things for themselves. So your services was excellent and second to none.
Punti negativi: None
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9,6
Punti positivi: Non c'era linea quando siamo arrivati al bancone, il personale parlava un inglese perfetto.
Punti negativi: L'agente ha chiesto se era necessario un GPS. Abbiamo detto di no, ma c'era un GPS in macchina. Quello che ho fatto sì. Ci sarebbe stato dato un GPS e addebitato?
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8,0
Punti positivi: L'auto era buona e l'esperienza era buona.
Punti negativi: La vettura non aveva il liquido lavacristalli, quindi non c'era modo di pulire il parabrezza. Un piccolo dettaglio che è stato trascurato da Alamo.
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9,6
Punti positivi: There was no line when we got to the counter, staff spoke perfect English.
Punti negativi: The agent asked if we needed a GPS. We said no, but there was a GPS in the car. What I we did yes. Would we have been given a GPS and charged?
recensione fornita da
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9,2
Punti positivi: Everything ran smoothly. I was very satisfied with the general customer service and the car.
Punti negativi: The horn didn't work. There wasn't much that could be done once I was on the road that wouldn't have inconvenienced my trip, but it was a little dangerous not having one. Something that should be checked when inspecting cars before renting them I think.
recensione fornita da
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9,6
Punti positivi: Friendly and professional staff at the Enterprise desk, Hamburg airport. Quick service and vehicle was in excellent condition.
recensione fornita da
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9,2
Why do hire companies never give you the car you o
Punti positivi: Staff at Hamburg airport are helpful and efficient
Punti negativi: When ordered, a Toyota Rav 4 was indicated but ended up with a Mitsubishi. Its easy for a hire company to know EXACTLY which car they will have available so the present setup borders on being misleading.
recensione fornita da
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10,0
Punti positivi: The assistance gave me a personal service, took me to the care and showed me round, unlike my friends who used a different company, they were left to figure out things for themselves. So your services was excellent and second to none.
Punti negativi: None
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9,6
Punti positivi: Non c'era linea quando siamo arrivati al bancone, il personale parlava un inglese perfetto.
Punti negativi: L'agente ha chiesto se era necessario un GPS. Abbiamo detto di no, ma c'era un GPS in macchina. Quello che ho fatto sì. Ci sarebbe stato dato un GPS e addebitato?
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8,0
Punti positivi: Car was good and experience was good.
Punti negativi: The car was out of windshield washer fluid so there was no way to clean the windshield. A small detail that was overlooked by Alamo.
recensione fornita da
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8,4
Mercedes C180, low mileage
Punti positivi: GPS / Navi included
Punti negativi: Slight mix-up with wrong keys at beginning; no statement/receipt given at Hamburg check-in garage.
recensione fornita da
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7,6
Overall good service
Punti positivi: Easy no hassle checkin. No sales pitch for more services I didn't need. Car was a diesel, so great mileage and performance. Lots of room of extra passengers and luggage (mid size). Integrated GPS was helpful because the one I brought with me had the wrong maps! Excellent and helpful staff at Enterprise/Alamo.
Punti negativi: Shortly after pickup had a "service" light come on. Turned out to be bogus sensor message re: tire pressure. Enterprise was very helpful but still annoying to have to chase after on first day. Car was not as clean inside as it should have been at pickup, but ok.
recensione fornita da
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8,0
Punti positivi: L'auto era buona e l'esperienza era buona.
Punti negativi: La vettura non aveva il liquido lavacristalli, quindi non c'era modo di pulire il parabrezza. Un piccolo dettaglio che è stato trascurato da Alamo.
recensione fornita da
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2,0
Punti negativi: Customer care was not interested with us. He just instructed to put the car in the deignated area and he didnt help. Most schocking was, after drop off the car in the indicated location and area, I was exytra charged on my credit card without my consent 23 euro for not known reasons.
recensione fornita da
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5,6
Punti negativi: pickup first my car was not available. I was offered to upgrade to higher class for extra payment which i did. when i got to the car it turned out that it was a different car from what i had upgraded to. i took the keys back they explained that the car is mislisted in their computer system. The next car was fine but when I turned the portable GPS on, which I had also rented, the screen was badly broken. Due to the fact that they were understaffed and could not accompany me to the car I had to walk back and forth from the parking lot to the rental desk a few times and wasted half an hour until all their mistakes were corrected.
recensione fornita da
