Arcotel Castellani Salzburg

Pleasant location by the Gardens

No tea or coffee facility in the room

Location is convenient only 10 min with car from downtown Salzburg. Hotel looks beautiful from the outside and has some garden attached as well. The rooms were clean. Amenities in the room are modest.

The hotel interior looks dated. Multiple requests for a king room were ignored. Mattresses were alright but bedding not comfortable and warm enough for winter. Proper down feather duvets and better linen would be in order. What really made me rate the stay so poorly was the unhelpful reception staff - I walked into the hotel wanting a room and the rate quoted at reception seemed exorbitantly high that I checked immediately booking.com - and found the same room significantly cheaper. When showing this to receptionist no apology, no reaction, no offer to book me into the hotel with same conditions was extended. I booked on my phone in front of the 2 ladies the online rate. Would stay there again in summertime but will make sure to reduce interactions with current reception team to a minimum.

The city of Salzburg.

Price of the parking area and blocking the money days after I paid.

Very quiet room and easy parking.

They gave me a room on the 4th floor with a dog. Was really uncomfortable to walk down in the night and the exit was far far far from the room:(