Hotel Casa Rustica

Very close to europapark.

On the cloudfest time, we had an emergency and we had to leave when we still had 3 nights paid. We asked for a partial refund but they didn’t do it. On that busy time, it is impossible that hotel could have stayed with an empty room. They simply choose not to help ua and they took non-deserved money. Also furniture in the room was very old.

unfortunately this hotel did not appreciate my excuse because I tell him I want to change a date because I have heavy work in my country put they are refuse my request and I lost 232 EUR so I am very disappointed . Is this good way to deal with customers like this . I sent many email to accept my excuse but replay you can change date in 2018 only !! Why why ? you must appreciate your customer . at the end I lost my money.