Hotel a Port Louis

Punti positivi: Ambiente meraviglioso. Personale eccellente

Punti positivi: Le aree comuni sono belle e confortevoli - hall, caffetteria, bar e ristoranti. Essendo situato sul lungomare di La Caudan era comodo per fare shopping.

Punti negativi: Port Louis non è fantastico per esplorare l'isola, c'è un sacco di traffico in entrata e in uscita dalla città. La piscina è un po' piccola per essere utile. (A essere onesti, questo è un hotel di lavoro - non è un posto dove stare per una vacanza a meno che non abbiate altra scelta.)

Punti positivi: Nice location around

Punti positivi: Camera molto spaziosa e pulita, appena rimodernata. Ristorante fusion Yuzu degno di nota, da non perdere. Staff molto gentile e preparato.

Punti negativi: La palestra con attrezzi un po’ datati e piscina all’aperto non all’altezza della struttura

Punti positivi: Qualità dei servizi, personale attento alle esigenze del cliente e disponibile.

Punti positivi: Everything else was amazing.

Punti negativi: Only negative was : we were half board bed breakfast & evening meal..we were charged for our evening meal although we had the specified inclusive menu. We explained this to the restuarant staff & evening reception..we were again charged on check out & had to explain again.

Punti positivi: Rooms were nice and clean and my room had a nice view.

Punti negativi: Hot breakfast was not good. The pool and pool area are too small.

Punti positivi: The property was well maintained and in order. The facilities where impressive and the location made it so easy to visit the key locations around Port Louis. The experience from our arrival at the hotel to leaving was excellent. Staff were very nice in a professional manner. What I really liked was how the staff acknowledged and linked into the conversations that I had with them via email before our arrival. They gave eye contact and waved to my partner and I every time they saw us which made us feel very welcomed and at home. From what I saw, the staff are supportive and genuinely want all their guests to have a great experience. We arrived early and they provided us a private lounge space to freshen up before letting us check into our room early. I asked them to help me arrange flowers for my partner and they went the extra mile to organise the room to suit occasion. Special thanks to Kimberley, Saira and the wider team.

Punti negativi: The bathrooms are really nice and beautifully designed however the shower space could do with expanding as the cubical was really small. The shower door opens outwards against the main door to the bathroom that opens inwards. Understandably the shower door has rubber underneath however this means you also can not put the floor towel directly outside it as the door then fails to open as it get caught in the floor towel. Because of this, you end up coming out of the shower to step on to a tiled floor which potentially could lead to slipping.

Punti positivi: Breakfast and staff were very pleasant

Punti negativi: Room was 'okay". Shower was dirty inside. We booked at this hotel due to our previous stay which was pleasant but was a little disappointed with the room and the pricing which we found expensive

Punti positivi: Hotel ben tenuto, ben pulito e bello. Bella camera spaziosa. Qualità del cibo notevole sia la colazione che pranzi e cene. Grandissima professionalità e cordialità di tutto il personale.

Punti negativi: Piscina insignificante ed assenza di una bella spa in loco vista la struttura alberghiera evitando di andare nell'hotel vicino.

Punti positivi: Cute river shuttle across to the Caudan waterfront area. Excellent staff support on all matters. Really pleasant outside bar area overlooking the harbour. Pleasant small pool too.

Punti positivi: Buon rapporto qualità prezzo, localizzato in un punto chiave della città che permette di uscire e muoversi la sera , considerando la poca movida delle Mauritius dopo le 17. Personale gentilissimo e sempre pronto a risolvere qualsiasi problema... water taxi originale ... consiglierei hotel a chi vuole visitare l’isola con l’auto... in pochi km si raggiungono spiagge e posti di interesse. Rilassante fare il bagno in piscina aspettando il tramonto con musica dal vivo. Ottima colazione ... frutta di ogni tipo... cappuccino top! Grazie Le Suffren!

Punti negativi: Nulla da dire.

Punti positivi: During a rapidly changing situation re Covid-19 the staff were friendly and helpful, the two different rooms we had were of a high standard with a tasteful modern theme. The buffet breakfast was extensive and to a high standard, and the dinners (both the special buffet & the a la carte) were great. Mauritian food is a fantastic fusion blend.

Punti negativi: The free water shuttle to Port Louis downtown was out of service for much of our 2 one day stays, but Le Suffren put on a courtesy coach instead.

Punti positivi: The waiters were nice ,shower good,toilet good,towels good,dining location out(warm)or inside(coat required due to air con setting) fine,and the bedroom bins were good.Room location was very good in relation to the rest of the hotel.The bedroom door lock worked.

Punti negativi: Bed carpets and chair in bedroom(225) had fleas.On reporting this at reception (no apology or surprise there !) ,the bed sheets and towels alone were changed but the problem was the same the following night.Covered in bites ! No map,town information or hotel information(like checkout time) available ,a mothball like material was beside tea making,a full buffet breakfast option offered as the only option,very expensive drinks(€10 a pint,dogs with skin disease wandering through the bar and a stick table lamp in the bedroom room to poke the eye out.No bedside drawers.Receptionist sour and unhelpful and retained my account after I paid and simply gave me a credit card receipt,so I had to rejoin a big queue to get this to board a transfer bus that I had paid her for.The itemised bill was confiscated by the bus checker! Hair drier hard to find.No railing over a drop at the front exit.The transfer boat was manned by an incompetent who could not be bothered to dry the seats and spent 10 unsuccessful minutes trying to dock on the opposite bank and needed rescuing by 4 others who successfully boarded in the river swell.Very dangerous. On returning to the opposite bank after a few hours and with a calmer river I sat for 15 minutes with no crew or note to say that the 24 hour boat transfer was suspended.Advised to taxi by mime from the hotel bank !

Punti positivi: Camere spaziose eleganti pulite personale gentile come sempre a mauritius

Punti negativi: Vorrei più ristoranti, l unico fa solo nouvelle cuisine

Punti negativi: Not good value for money - and the hotel is on the wrong side of the marina - it's a 10 min walk or wait for a shuttle bus as no water taxi - but it's a nice hotel if you got the spare cash

Punti negativi: Troppa attesa x check-in

Punti positivi: Posizione eccellente giardino rigoglioso e ben tenuto camere spaziose buffet ricco e ben preparato

Punti negativi: il servizio carente pur avendo avvisato e ricevuta conferma abbiamo aspettato due ore per avere la camera. Il giorno seguente la camera è stata risistemata alle 5 del pomeriggio e il servizio al tavolo ristorante lentissimo

Punti positivi: Accogliente

Punti positivi: pulizia eccellente. comodo se si deve lavorare al porto come è capitato a me.

Punti negativi: lo staff in reception non è esattamente efficiente...anzi. piscina piccola. nessuna spiaggia perchè l'affaccio sul mare è dentro il porto. colazione un po' miserella e il pane sembrava stantio.

Punti positivi: Personale gentile e disponibile.

Punti negativi: Posizione, scomoda rispetto al centro.

Punti positivi: The location was fine & the staff are willing and helpful.

Punti negativi: Dinners are disappointing and expensive. Other guests were smoking in the rooms so it was like having a smoking room

Punti positivi: Conveniently located just outside Port Louis center on the park. Friendly staff and good value stay with a tasty dinner.

Punti negativi: Hotel could do with a refurbish as some of the room fittings are not all in the best of repair. Walking from the hotel to the shore through the center of town after dark was not recommended.

Punti negativi: Staff were friendly but manager did not give any extra consideration. Asked to shower before going to airport using towels we had used and was quoted excessive amount.

Punti positivi: Hotel is very clean and good location in town centre but far from the beach

Punti negativi: Far from the beach

Punti positivi: Friendly and professional staff, great value for money

Punti positivi: Di fronte all'ippodromo di Champs de Mars, una delle maggiori attrazioni di Port Sant Luis

Punti negativi: Camera spoglia, poche prese elettriche, non pulitissima

Punti positivi: the property did not like

Punti negativi: Very old, unattended hotel with a bad smell

Punti negativi: La camera era molto sporca,per non parlarne del bagno!

Punti positivi: Un servizio eccellente: il personale ti fa sentire come a casa.

Punti positivi: Patricia è stata GENTILISSIMA e la villa è bella.

Punti negativi: Il mare davanti la struttura non è bello. È nelle prossimità del porto di Port Louis ed è trafficato da navi mercantili

Punti positivi: The breakfast was not so bad, we have American breakfast.

Punti negativi: I like the room, its very clean.

Punti positivi: Very nice view and swimming pool. Nice location just outside of major city.

Punti negativi: Bed was not very comfortable, very hard. Breakfast could improve. Dinner was quite expensive compared to local restaurants

Punti positivi: We have been welcomed more than friendly. The location is extraordinary, a nice garden, an amazing pool and only a few steps down to the ocean, excellent service. We could enjoy a wonderful day in the beautiful garden and pool area and a very delicious dinner in the lightened garden house, a really nice atmosphere! Due to our early flight we couldn`t enjoy the breakfast... All staff has been very friendly.

Punti negativi: Everything has been fine.

Punti positivi: The welcome and attention to making the guests feel at home is touching and memorable

Punti positivi: View. Breakfast very good. Pool was well maintained.

Punti negativi: Some electrical fittings were problematic.

Punti positivi: Staff were friendly and always willing to help

Punti negativi: The pets

Punti negativi: At check out the ladies of the breakfast told me that dinner was included. I asked twice if that was truth and they said yes! I called the urgency number and no one pick up the phone. Then later the hotel sent me an email telling me that I had to pay. Terrible organization. And the place as no direct connection to the beach. I feel really disappointed and mislead.

Punti negativi: Cleanliness not to standard

Punti positivi: My stay was very well..quite place .. clean

Punti negativi: Wish they could have a pool and room service

Punti positivi: La posizione è ottimale per il business

Punti negativi: Non ci sono molti posti auto quando l'albergo è sede di seminari

Punti positivi: I liked that you had a fitness room and being close to the Mall in the centre of the island

Punti negativi: Service in the restaurant was very inconsistent. Once I had to wait 1 hour just to give an order. Oftern things on the menu (like crumble) were not even available. Some of the equipment in the gymis actually broken which could be very dangerous. Please get it repaired asap

Punti positivi: posizione

Punti negativi: hotel in degrado vecchio con mochet non oulita, mobili vetusti ecc,

Punti positivi: Location, Value for money...

Punti negativi: AC not working in one room. Changed to another where the ac was dripping and conked off. They then shifted to a third room. Lighting in the rooms needs to be better. Service during breakfast not good.

Punti positivi: Location was convenient to walk into the centre, but see below. Hotel and room were clean and staff pleasant. Pool looked good although we didn't get chance to use it. Room was sparse but adequate.

Punti negativi: Location felt a little out of the way and not so safe when walking back in the dark late at night. Breakfast was OK but could have been better.

Punti positivi: Bed was comfy and shower was nice

Punti negativi: Broken shelf in room and no coffee in room

Punti positivi: WE were very dissapointed with the room, the bed was not comfortable, bed cover torn n thilthy. Bathroon was in a very bad state especially the ceilling. Shower was too tight could not manouver. There was a kettle but no cups were provided, telephone was not working even we adise reception they could not fixed it.

Punti negativi: The whole room, the breakfast could have been better.

Punti positivi: Colazione a buffet semplice ma buona. Wi fi discreto.

Punti positivi: piano alto della camera con vista su parte della città.

Punti negativi: colazione inglese? purtroppo non vi erano ne salsicce ne bacon

Punti positivi: Common areas are amazing, beaches great for snorkeling

Punti negativi: Rooms need improvement, they are a bit old and smell ia not the best due to humidity. 4 out of 6 group got sick ( food poisoning)

Punti positivi: The sea view from our room

Punti positivi: la struttura fantastica e il mare favoloso. siamo stati coccolati dall'inizio alla fine del nostro soggiorno. un grazie di cuore a tutto lo staff e in particolar modo per la gentilezza estrema e per il loro sorriso, un grazie particolare a ELECTRA e NIMAY.

Punti negativi: We pay 400 CHF for a room and have to wait 1h for it to be ready upon arrival, that's not normal. We were located at the very edge of the complex, and the nearby restaurant is fully booked several days in advance, therefore, we had to walk back and forth 15' to reach the buffet, which is outrageously expensive for the food served (I can live of 2000 rs for a week outside). Having not read the hotel rules, I came in shorts and had to walk back and forth to put a pair of pants when it's 30°c with 80% humidity and people are still in the pool half naked exactly 5m away from me. The next morning, we had an early flight and wanted to take breakfast at 6.30....well, at that time, all you get is coffee. I know you still think you're a premium 5 star stay, but this is just not the case. Your hotel is still cool with beautiful features such as the eastern beach with it's peaceful setting, but just lower the price and stop the stupid clothing rules and you'll be fine. Overall, it may be that these kind of places are just not for me. That is to say, the complexe is just huge and you just feel like another passenger and definitely not someone unique.

Punti positivi: Everything! The staff, food, is the most beautiful resort i’ve ever been. nobody is bothering you, everyone is smiling, you are spoiled, the food is excellent, you have many beaches and you will not get bored.

Punti negativi: there are some sellers who do not belong to the resort, and it is not their place in such a resort. it is not ok to disturb the resort's customers.

Punti positivi: tidy. clean. cheerful staff. all inclusive system. good facility. good nature.

Punti negativi: lack of animations during day.

Punti positivi: Great location

Punti negativi: The resort is due to shutdown and undergo major renovations very soon as a result the hotel was tired and not worth the money we spent

Punti positivi: colazione,pranzo buffet cena tailandese, bocciato il ristorante italiano, cena al buffet ottima

Punti negativi: Pulizie delle camere si può migliorare

Punti positivi: The food is really very good! There are many different restaurants and the variety and the quality is very high. All inclusive really includes almost everything. The hotel has three beaches so that you don’t feel being on a crowded beach. You can do windsurfing, canoe, pedalò... I would like to thank Thierry who was very helpful with us and Jean Yves Maniacara who managed to book at last minute in one of the resort restaurants, we had a wonderful evening. Also the waiter in Natura restaurant where we had dinner twice, was very professional and made our dinners fantastic!

Punti negativi: The gym is quite nice and well equipped but there is no air conditioning!!! The service is good and a part of personal really very friendly and helpful but sometimes the service is not as it should be in a four star hotel... the last morning of our stay it was raining heavily and I called three times the reception to get somebody to help with the luggage (there are drivers with golf cars since the area is quite big, we were around 500m from the reception). They promised that somebody would come but after 30 minutes we were afraid to miss the transport to the airport so that we decided to walk, of course ending up to be completely wet...the worst part is that they didn’t even seem to be sorry but they were almost laughing at my anger and worry. Very unpleasant way to finish our 11 day holiday in a beautiful resort.

Punti positivi: We didn't expect that this hotel is having such diverse and beautiful area: one may sweam in quiet gulf water or in the ocean. Large area for walking. The team was outstanding, all our questions were solved very fast and we felt perfect staying with 1.5 old daughter. The best service we had during travelling round the Island.

Punti negativi: Perfect place, but requires renovation. And it is great to see that some areas are renovated already.

Punti positivi: Beautiful location, delicious food, comfortable bed, nice size room, the kayaks and stand up paddle boards were great, we were glad you sold snorkeling masks in your gift shop (but it would have been even better if you had some to rent for snorkeling off of the beach), the pools were wonderful, staff was very friendly

Punti negativi: Bathroom wasn't always cleaned well, mini bar did not get restocked the first day, our bed was only turned down one day out of four; the beds in the second room of the family apartment we a little too short for our 2 teenagers, the shower door in the main bathroom didn't seal at the bottom so water always got all over the floor after a shower, the billiards table didn't have a clue ball so it wasn't possible to play,

Punti positivi: Location its Near of Airport and the view is amazing The food is delicious and you have many choise the staff are friendly they give us 1:30 min of yoga and scrabbling and massage

Punti negativi: Room size The furniture is old

Punti positivi: Great beach, very kind and helpful staff.

Punti negativi: Far away from anything else on the island. Taxi / transportation very expensive.

Punti negativi: 3 ore per avere la stanza è ancora attendo una vostra risposta alla mia segnalazione

Punti positivi: Mr, keffen the duty manager was great man and he is one of the best people whom I met He knows how to take care of the hotel gusts and get there requests done fast and correct

Punti positivi: Activities, location, and the resort itself

Punti negativi: Bugs

Punti positivi: Comfortable with good facilities

Punti negativi: A number of things were not working in the room - however they were subsequently all fixed. Food was good in the buffet restaurant but very ordinary in the seafood restaurant.

Punti positivi: Rooms are very nice and setting is obviously beautiful with the ocean. However the resort is outrageously expensive for things that are not included in your packages (there are also many things not included within the packages, even 'all inclusive') The staff are very hit and miss, some extremely pleasant and helpful, others could care less when you ask for assistance. For the 5* rating and pricing I have stayed in places that would far exceed this hotel. More like an expensive 3/4*. It is also not near anything, to get around you need to hire bikes (which is free but there are no cycle paths so you would be on the main road with cars and busy traffic) or pay for taxi's which is also very expensive!

Punti positivi: The place was very nice and clean , it was above my expectations. The staff were very friendly and helpful. I highly recommend this place for stay in Mauritius.

Punti negativi: They need variety of food during Dinner as it was most of the nights Indian cosines.

Punti positivi: The pools were beautifully maintained and really awesome for children. The service from the staff was amazing. Their kindness and hospitality helped alleviate our frustration at times. Enjoyed the use of the golf service when it rained etc. and Mauritian dancers. The musicians in the bar were good but they always played sad and depressing music, something to spruce up especially during the festive seasons. Nicolas Arekion aka Nick was awesome, he really went out of his way to make our stay enjoyable helping wherever he could.

Punti negativi: We love the Westin brand and compared to the International Standards we have experienced, this was mediocre. The rooms were not cleaned well, and wasn't spotless and refined when we arrived. Bathrooms are old and smelly. The most frustrating part of our holiday was meal service. The restaurants especially the buffet is infested with flies and there are also cats running around, it was quite awful. If you want to eat at the other restaurants, you have to book via this manual system at reception and you will be lucky to even get a booking given how it is always reserved especially during peak season. There was numerous occasions when we walked to some of the restaurants and found it was available as most people arrive only around 8:00pm onwards for dinner or don't pitch. There is also additional charges if they are running a seafood menu etc. In general, drinks were ridiculously expensive and for what we received, the quality didn't align to the cost. We arrived just after the storm in January so the resort was busy trying to get the place up to scratch like the gardens etc. which was admirable. We booked here because of the kids club for our daughter and quite frankly it was so sad. The play area outside is not adequately cleaned and sanitised, with minimal toys for the kids. My daughter enjoyed the kind assistants but found it boring. The staff at the pool were very slow, it took forever for service, best you just eat at the restaurants. We found it frustrating how inconsiderate people reserve pool beds with their towels, with it been unused for hours. We have stayed at other 5 star resorts like Paradise Cove and there is normally a policy, if you not using your bed after an hour, towels are removed by the staff. Overall, the staff at this resort are wonderful and friendly but they can only do so much, rest vests with management.

Punti positivi: Albergo di buon livello con bella posizione Noleggiando un auto si raggiungono con facilità le spiagge più belle

Punti negativi: Struttura sul mare ma balneazione impossibile a causa coralli nell’acqua molto bassa Andare in un posto tropicale senza poter fare il bagno dice tutto Nei ristoranti sevizio non all’altezza di un hotel 5 stelle Formula “all inclusive” con bevande limitate a liquori locali ma a 45€ al giorno a persona... La struttura guadagna anche sui servizi esterni che offre e non è accettabile Ristoranti a tema con buona scelta ma con troppe cose con pagamento a parte

Punti positivi: We were a family with 2 little kids, the pool area is amazing for little kids! They’ve got a huge step which makes up a big portion of the pool which gives parents piece of mind when your kids are playing in the pool. The manager at the beach grill restaurant was amazing, he went out of his way to ensure we always enjoyed our meal and manages his restaurant really well. The Indian restaurant, Kangan, was lovely and we mainly ate here.

Punti negativi: The beach is not a typical white sand, turquoise water beach, there is hardly a beach area and the little that there was , was cordoned off, really didn’t like the beach area, we actually only spent time at the pool, so that was a big disappointment. Breakfast was terrible! The restaurant is horrible, there were so many flies without any attempt to keep them away with citronella candles etc so it’s impossible to actually eat in peace, the eggs were dry and the staff at the breakfast restaurant are extremely unhelpful and unpleasant! The hotel needs an upgrade, the rooms are nice and spacious but they feel old and unkept. The kids club wasn’t the greatest either, it’s tucked away at the back of the hotel where kids don’t even want to go, the facilities at the kids club are minimal and only a few of the staff seemed to have energy d I rant personalities for the kids to want to be there. Overall the food wasn’t great and this needs improvement as well.

Punti positivi: before i comment i like to state that before coming to mauritius, i traveled through india for 3 weeks. visited mumbai, jaipur, agra, delhi and hyderabad. stayed in hilton, trident and the lodhi. so my comments is purely comparatively based on my stays at these hotels in india. Room: complaints about the room. no coffee machine or bathroom scale. The room floor would sweat after the air conditioner is switch off and the balcony door is opened. Very inconvenient and slippery to walk on the wet tiles. TV is too small to view from the bed. breakfast: A good standard. Very enjoyable. Dinner: did not enjoy the food much. at every meal i had to request for salt and pepper. was never on the table.

Punti negativi: walking after sunset was not enjoyable. Too little lighting around the area which we stayed in room 414. must be improved. we bought a package including breakfast and dinner. when we ate at the other restaurants to our surprise we limited in our selection. had to pay for soft drinks. this was not mentioned to us when we did the package. very disappointed.

Punti positivi: Location was great.

Punti negativi: Menu variety in the restaurants and buffet variety for breakfast and dinner was very limited and didn't meet my expectation.

Punti positivi: Politeness of staff

Punti negativi: Food options at dinner ... should be improved

Punti positivi: Staff are friendly and when they do give you time, are very kind. I loved the diving with Akshay, and the massage I treated myself to with Preet. She was wonderful.

Punti negativi: I was travelling here on business, for meetings next by. I was a solo traveller and felt like I was overlooked in favour of the couples and families. It took longer for me to get a waiter's attention, particularly during breakfast when others were prioritised and had their orders taken and delivered more swiftly. On three separate occasions my food order was incorrect...

Punti positivi: Was a very friendly staff, bery nice mauritius people who looked always for your wishes . I would come anytime again , thank you for the wonderful time in Westin Mauritius !

Punti negativi: was everything fine only the sauna area could be developed a bit !

Punti positivi: Two minutes from the airport. For a short stop the perfect hotel

Punti positivi: Service was good, the shuttle services and bike rental worked well, staff was friendly and helpful, breakfast and dinner were great. It would be a great hotel if they paid more attention to cleanliness.

Punti negativi: Smell of humidity is a problem, we stayed in various hotels in Mauritius and only this one had this smell, it's also in the sheets. Bathroom was far from clean, we asked reception if they could re-do, it was not better after. Mildew in the shower, the corners and tiles on the wall were simply not cleaned.

Punti positivi: For us the airport shuttle was important. The other point was nice restaurant fro dinner and breakfasr

Punti negativi: N/A

Punti positivi: Proximity to airport and airport shuttle make it a convenient place to stay for a day on arrival or departure. Facilities as expected from an international brand.

Punti negativi: Proximity to airport but not within walking distance of anything else. They do run a shuttle bus for shopping or beach but you are isolated.

Punti positivi: Restaurant / Food of average quality

Punti positivi: La spiaggia privata a 10 minuti dalla struttura. Personale molto gentile e competente. Servizio navetta per l'aeroporto. Letto e cuscini super comodi

Punti negativi: il bar della spiaggia

Punti positivi: Very conveniently located next to the airport. In fact this is the only property there. They offer a complementary airport shuttle every 15 min and it is a 5 min ride to the hotel. Staff is very kind and attentive and did help with all our requests.

Punti negativi: Bathroom was not sparkling clean. Food in the restaurant, that is your only option while there, was very average.

Punti positivi: Staff was very friendly and helpfull.

Punti negativi: My bathroom was dirty, there was long hair lying in the bed. Airport shuttle was not on time.

Punti positivi: Cena a buffet, navetta, cortesia, spiaggia

Punti positivi: Tutto ok

Punti negativi: La posizione e’ vicino all’aeroporto quindi ok per lavoro.... ma per una vacanza non c’e’ niente nei dintorni...

Punti positivi: The staff was very nice and polite. The food was diversified and very good.

Punti negativi: Our room was far away from the reception and it took us at least 8 min by walk to get there ( with a child and an infant was

Punti positivi: The staff was lovely! I would say “karan” was very helpful and friendly! And I would definitely suggest you the barbecue restaurant at the beach! There the staff was more than helpful!!! Thank you so much for this lovely holidays!

Punti positivi: Bed was big and comfortable

Punti negativi: We found a snake in our room, the service was not good as there were too many people for the staff available. We felt like another number.

Punti positivi: The only thing to like at this resort is the dining options that you need to book..if you are lucky to get a space. Madame Ming food was the best. The bistro food was good, Italian restaurant good The property is beautiful with old palm trees..but the grass was long on arrival and was only cut on the fourth day so it looked unkept. This place needs involved management, more staff as the staff can’t handle the guest numbers, and rooms are outdated dirty and old...

Punti negativi: Staff unfriendly Our room was really dirty on arrival and after complaints it was deep cleaned the following morning. The towels is old and not white. My kids beds was not made upon arrival and after 4 calls and eventually complaining to management it was done way after their bedtime. You only get water in the room on arrival if you are on half board - first time ever that I experienced this in Mauritius Buffet restaurant was not good, cutlery and plates dirty, tables not set if you arrive mid breakfast or dinnertime The ocean is brown from a river flowing into it..no blue water and a nice beach as you would expect from Mauritius The beach is non existent and water is brown and deep..my toddler kids could not swim as they could not stand Kids club non existent and dirty - the “ helpers” never interacted with the kids and we had to entertain the kids in the kids club. We asked for coloring pictures - we don’t have was the response.

Punti positivi: Personale gentilissimo e disponibile. Camere con ogni confort e molto spaziose. Buona colazione ed apprezzati i ristoranti del resort.

Punti positivi: This hotel would be nothing without their great staff. They made that stay unforgettable. The team from the pool to the beach bar, thank you. I only wish you got paid the right amount for the immense work that you do.

Punti negativi: The fact that we booked a year in advance and still ended up at the furthest end of the hotel and not a view!!!! Incredible, either booking.com just buy the shorty room or there’s a miscommunication there. 3rd time in a row through booking.com

Punti positivi: Location was fine; swimming pool facilities were very good and the outdoor games etc were ample. Beautiful views especially late afternoon and early evening. The dinner selection was also excellent. The staff was mostly very friendly and helpful

Punti negativi: I found the resort a bit over crowded and noisy. Drumming and loud music while I would have preferred a more peaceful ambience.

Punti positivi: Beautiful and excellent food and most excellent staff

Punti positivi: everything was exceptional We give it 5 stars all the way! Jason the Guest relations Manager was really great and went out of his way!

Punti negativi: we liked everything!

Punti positivi: Beach side view. Comfortable resort. Near to cities and the capital Port Luis.

Punti positivi: Clean rooms, good activities . Not the beach you wish to spend time on Far away of facilities

Punti negativi: There management to issues that was made by them I went there for my honeymoon and they gave me a paper of what is mine which showed that I had free breakfast and dinner I got surprised after 5 nights that the dinner wasn’t free and that paper was given to me by mistake so they wanted me to pay back all the dinner that I had. When we talked to the supervisor and waited for her to come, nothing much was added. After wasting my time , effort and continuing to reject paying their mistakes ( which kinda ruined days of my honeymoon period ) they ended up not to make me pay with no consumption of wasting my time and ruining few days of my honeymoon.

Punti positivi: Nice room I was serch for room with private pool i found it here only it was nice with full privacy... Clean and comfortable.. Nice Beach we enjoy free Sea activites.. Breakfast and Restaurant food was ok Staff were polite and cooperative Massage was fantastic with full privacy

Punti negativi: Closet smell was not good we could not but anything inside it

Punti positivi: Nothing

Punti negativi: Food was below expectations. Bedsheet and pillowcase were not clean, however; I called for the housekeeper two times and they were late. Also the swimming pool was not clean. This place should not be a 5 star rating. It was really bad experience and I will not go back to this place.

Punti negativi: cleanese - staff - price - location

Punti positivi: Property is amazing.

Punti negativi: I ran across a few exceptions, but most of the staff couldn’t care less about the guests’ experience.

Punti positivi: beautiful resort and good services

Punti positivi: We visited the resort from the UK in March for my Wife's 30th Birthday Celebration and honeymoon holiday. Just before the Covid-19 lockdown we were there. All the staff were super friendly and even helped me get special birthday balloons for my Wifes birthday which they searched the whole island for! Special thanks for Linda who was sooo soo caring in making sure we had a great time. Also thanks to all the other staff like Akshay and the rest who I cant remember all their names! My Wife was also surprised with dinner by the beach one evening which was lovely and romantic! She also enjoyed the Spa which was all complimentary as we were celebrating our marriage. Overall we had a great time even though the weather was not always the best and one day we had to stay in the hotel but there was many things to keep us entertained and the evening entertainment especially on Independence day was fantastic and great fun. The food was great too and had a very nice room! Thank you again all the great staff and would definitely recommend this resort to all! Joey Bajela

Punti negativi: few insects in the room here and there and a BIG SPIDER but hey its a tropical island!!

Punti positivi: Lovely people, good service and a good breakfast

Punti negativi: Location was a bit far from everything.

Punti positivi: Abbiamo passato una bellissima vacanza.Albergo molto curato e pulito,tutto pensato dai minimi dettagli per relax totale.bella spiaggia con acqua splendida di diversi colori turchesi con vista sull’isola di fronte .

Punti positivi: Nothing to add. All perfect. This is a top level hotel!

Punti positivi: TUTTO FANTASTICO.E' veramente un resort di lusso adu un buon prezzo attenzione al cliente, simpatia,servizi di alto livello

Punti positivi: La colazione super abbondante e le cene ottime e per tutti i gusti!

Punti negativi: Bed is not comfy and annoying

Punti negativi: Staff and even would consider manager change Managers should be visible and lead by example !!!!

Punti positivi: The resort is amazing. I loved my experience. The aquatic sports are incredibly.

Punti negativi: Nothing

Punti positivi: Beach, ocean,room, food,spa, staff. Everything was at the top! Very quiet and restful vacation. I advise to everyone to stay at this hotel!

Punti negativi: Nothing

Punti positivi: Beach view. Resort activities.

Punti positivi: Most beautiful resort, very comfortable and relaxing. Beach and beach facilities are fantastic. Stuff is very accomodating.

Punti negativi: Nothing

Punti positivi: Posizione Servizio Spiaggia Buffet ristorante

Punti negativi: Camera spartana con bagno a vista

Punti positivi: We loved our stay. We enjoyed the hotel, beach, food, everything was great.

Punti positivi: La piscina e il menù

Punti negativi: Niente

Punti positivi: The views!

Punti negativi: Every thing was so good!

Punti positivi: La spiaggia con coralli e pesci tropicali appena entri in acqua, idromassaggio, la camera, lo staff

Punti negativi: Il cibo, gli aerei che passano in continuazione, e le formichine e gli uccellini ovunque..

Punti positivi: Posizione, personale cordiale,pulizia camere

Punti negativi: Rumore di aerei,camere non insonorizzate,bagno senza porta

Punti positivi: Posizione nei dintorni posti spiagge e mare stupendi , cibo ottimo all inclusive i cuochi cucinano benissimo tutto anche pizze e pasta consigliato fuori non si mangia tanto bene

Punti negativi: Non c è bagno chiuso in camera praticamente fai bisogni senza porta (Mai visto in nessun hotel ) , lettini di ferro in spiaggia tutti rotti ti graffi rischi tetano x la ruggine , una signora "menager" alla reception che faceva ticket barca molto scortese , la stessa a fine soggiorno ci voleva far pagare 600.00 euro in più ,le abbiamo dovuto mostrare prenotazione che x fortuna avevo dietro con prezzo booking, attenti provano a prenderti più soldi in ogni modo prenotate solo da booking

Punti positivi: Buona colazione, pancake fatti al momento. Posizione gradevole con vista sulla baia.

Punti negativi: Non ottimale la sistemazione del bagno, praticamente non separato dalla camera.

Punti positivi: The food was good, and the staff is very friendly.

Punti negativi: Not many options for restaurants around, and hard to get any kind of public transportation.

Punti positivi: Top Service, Nice Team Also a very nice Transfer service, SAMEER was a very good person you can trust him and He will your Mauritius Stay more interesting and dose a very good Tour ,,

Punti positivi: I stayed there for 2 nights and wish to stay more..i like the place close to the supermarket, bus station, restaurant and lots of shops along the road. The airport is just 10 mins drive. I like the place it was beautiful well maintained and the bed was comfy.They have gym which the guest can use for free. The staff was very nice especially Mr. Ibrahim he gave me upgrade room for free.He arrange a sigth seeing on the island with affordable rate plus offered himself as a tourist guide for free. I will highly recommend this hotel because its value for money and the owner will make sure u will have a wonderful holiday. I will come back for sure nxt time. Thank you ONS Motel & Guesthouse.

Punti negativi: Just additional tips: for the breakfast they can add at least 1 pc of egg to make the breakfast become wonderful.

Punti positivi: Welcoming attitude by the host. New, clean and comfortable hotel. Strategic location within walking distance of mini market, restaurants, bus station and airport. Basic but satisfying breakfast. In room tea kettle and drinking water pitcher. Credit card friendly hotel. Tourism information and support to organize trips. Nice experience. I highly recommend it.

Punti negativi: No mini fridge in the room

Punti positivi: Personale molto disponibile e gentile. Palestra molto fornita. Materasso e cuscini comodi. Stanza spaziosa, bagno e doccia grandi. Ottima posizione per raggiungere stazione bus e ristoranti. Colazione semplice non a buffet ma sufficiente.

Punti positivi: Staff disponibile e molto gentile, buona la colazione, camera grande

Punti negativi: Insonorizzazione della camera è vicino alla moschea e al mattino alle 4.30 vieni svegliato dai canti di preghiera problema risolto con tappi

Punti positivi: Convenient location, friendly staff, excellent value for money

Punti positivi: Staff is very helpful and friendly, gives good tips to discover the island, can organize rental car

Punti negativi: No hot water for shower

Punti positivi: L'accoglienza e la disponibilità a fornirti informazioni da parte dello staff. Il rapporto qualità prezzo molto buono! La possibilità di avere i negozi e il mercato della cittadina a portata di mano.

Punti positivi: Amazing place for vacation and you will get more for less.staff are very friendly speacially mr Ibrahim and mr Bilal.thank you so much mr Ibrahim for providing BMW shuffer drive enjoyed a lot.

Punti positivi: La pulizia e il rapporto qualità/prezzo.

Punti negativi: Un po’ spartano e colazione esigua

Punti positivi: Il mare è davvero incredibile...barriera corallina e un milione di pesci a due passi dalla spiaggia. A disposizione tutta l'attrezzatura per lo snorkeling e cayak, pedalo' ecc. colazione e cena buone servite su una terrazza direttamente sul mare. posto merviglioso e personale gentilissimo e preparato.

Punti negativi: Il bagno decisamente da rimodernare...

Punti positivi: Spiaggia molto bella, mare cristallino, barriera corallina proprio davanti all'hotel. Possibilità di prendere le canoe, il pedalò e il set snorkeling gratuitamente. Ristorante con vista splendida sul mare. Cucina buona, ogni giorno un menù differente per la cena. Colazione dolce non molto abbondante ma possibilità di ordinare colazione salata fatta sul momento e pancakes. Staff super gentile, professionale e sempre sorridente, siamo stati trattati benissimo. Posto ideale per rilassarsi e per visitare il sud dell'isola.

Punti negativi: Le stanze andrebbero rinnovate, soprattutto il bagno.

Punti positivi: We like the small friendly scale of the Astroea and the location is one of the nicest we have visited on the island . Great for snorkelling and swimming .

Punti negativi: The accommodation was in need of modernisation and the quality and quantity of food on offer as an all inclusive guest was much reduced since our last stay . The staff were very friendly and helpful although the service was very slow . I must add the location is so beautiful that you don’t really mind having to wait .

Punti positivi: Posizione fantastica, barriera corallina a pochi metri!! Personale sempre disponibile, attento e simpatico. Grazie ancora ad Adrien, Priska, Renulka e Lovelesh. Ristorante ottimo, sarebbe perfetto con più scelta ed una colazione più varia. Tranquillità garantita!!

Punti negativi: Struttura bella e ben integrata nell'ambiente. Ristorante con una splendida vista mare. La Direzione deve però considerare la necessità di una ristrutturazione dei bagni, assolutamente non all'altezza, anche in relazione al costo delle stanze... Coraggio basta poco

Punti positivi: La spiaggia di fronte è davvero meritevole. Il personale molto gentile, ci hanno concesso di restare tutta la giornata in spiaggia anche dopo il check out e la possibilità di fare la doccia nella spa prima della partenza

Punti negativi: L’acqua della doccia non è miscelabile, alterna bollore a freddo senza via di mezzo. La camera non è del tutto pulita, c era una ragnatela in un cassetto

Punti positivi: All was great!!!!!!!!!

Punti positivi: Posizione, staff, tranquillità

Punti positivi: Beautiful beach, quiet hotel, close to Blue Bay.

Punti negativi: Terrible food. I could hardly eat anything at dinner time. This was hardly compensated by the manager/staff so low satisfaction here. Rooms need to be refurbished/modernized urgently.

Punti positivi: They have their own private beach which is highlight.

Punti negativi: Water in Shower and Sink couldn’t drain. It took hours so have to wait long time between 2 people to shower. Reported but they didn’t do anything even they knew it based on their reactions. Food quality isn’t good, more like food court level and only 1 option. Apart from Sham, more professional, the rest are like first day at work.

Punti positivi: Lovely hotel on a beautiful beach with e fantastic staff, thanks to all, the people from te reception, the ones in the restaurant always very professionel and the cleaning lady , everybody always ready to help you with a smile. I recommend this hotel to anybody who likes to stay in a beautiful small place with nice people and good food.

Punti positivi: Loved the position on the beach, just a short walk to the water and I swam all day. Rooms were clean and staff friendly.

Punti positivi: the whole place is calm, people are very friendly, beach is nice ,especially for people who like snorkling

Punti negativi: bathroom - the smell and the look

Punti positivi: Molto disponibile. Il proprietario cura la valigia, mi ha accompgnato in un ristorante locale (Chez Partrick) per vedere se si prendono le carte di credito (hanno fatto). Parcheggio gratuito sulla strada. Aeroporto il prelevamento o rientro è di 10 euro (rispetto a 15 Euro per il taxi). Abbiamo pagato $25 USD tasse incluse per due persone - un ottimo rapporto qualità prezzo.

Punti negativi: Non A/C - ma un buon ventilatore a soffitto. Difficile trovare la strada (e' diagonalmente dall'altra parte della strada dal Super market che si trova sulla via principale della città) - il proprietario dice che metterà un cartello all'incrocio. Il suo B&B è secondo edificio sulla sinistra.

Punti negativi: The staff seemed nice. Unfortunately I mistakenly paid for my stay in cash upon check out without remembering that the amount had already been withdrawn from my credit card. Upon my return to Italy, I contacted booking for being charged back. The manager denied that any of his staff had taken the amount. So either it's unfair, or he can't trust his staff.

Punti positivi: I again want to thank you for making my Christmas Eve very memorable.

Punti negativi: May be the weather. But it is not your fault

Punti positivi: Informale, simpatia e disponibilità dello staff posto pulito e accogliente vicino alla fermata autobus, negozi vari

Punti negativi: Nulla

Punti positivi: Very good breakfast and service and advice from Ritesh and family

Punti negativi: Lighting on room could be less brighter

Punti positivi: It was totally good. The hosts were very kind and solved a problem flexibly. Thank you

Punti negativi: The shower was a little bit complicated for us.

Punti positivi: Breakfast on the roof

Punti negativi: Room is small

Punti positivi: the breakfast exceeded my expectations

Punti positivi: colazione ottima, posizione ottima per le escursioni ed alle spiagge nel sud del Paese . proprietario molto disponibile

Punti negativi: la stanza non dispone di asciuga capelli

Punti positivi: I can't express enough how much I have appreciated the hospitality of Ritesh and his wife. I travelled alone and was made to feel welcome and accommodated. I went on fantastic excursions organised by Ritesh and the breakfast each morning was always with a smile. The accommodation was clean and well maintained, it was also close to many local ammenities. I also enjoyed the New Year's party with brilliant fireworks! Thank you both

Punti positivi: Staff gentile, cordiale e sempre a disposizione per qualsiasi evenienza. Abbiamo alloggiato qui due volte, inizio e fine vacanza. La prima volta ci ha dato due camere invece di una tripla per non farmi dormire sul divano letto. La seconda volta ci ha dato un appartamento da 6 per farci una cortesia. Colazione essenziale ma buona. Parcheggio interno.

Punti negativi: Consiglio di alloggiare in questa zona solo per chi ha la macchina e può spostarsi e spendere poco di albergo. Nella struttura manca l'ascensore (ma a noi poco è importato)

Punti positivi: Proximity to the airport. View - room was ovelooking the river. Hosts - Although I didn't noticed any exceptional hospitality, I would say, they are ok.

Punti negativi: Cleanliness - bed sheets were definitely not changed after previous guests left the room where we got accommodated. Value for money - We got much better accommodation in the North for similar price. No credit card payment possible on the spot.

Punti positivi: la colazione era in linea con il prezzo della stanza

Punti negativi: nulla

Punti positivi: Is just a normal place nothing much but if I go back there I can stay there again ii

Punti negativi: It was good and I really enjoyed staying there thanks very much is

Punti positivi: Only near to market

Punti negativi: Many things, not comfort for family

Punti positivi: We have meet some guest of other countries, this was superb.

Punti negativi: It was not the same like the photos we have seen.

Punti positivi: Breakfast was good, boiled egg, fresh bread roll, butter and jam, and banana.

Punti negativi: No hot water in shower, tiny bathroom, couldn't use toilet with door closed. 2 flights of very steep stairs to carry bag up. Breakfast was good, but very expensive for airport shuttle, 600 rupees, charged extra 100 rupees as it was late night, 7 pm!!!! Sheets had holes and very thin partitions between walls, could hear everything from other rooms.

Punti positivi: Colazione assolutamente scarsa e mediocre. La posizione con vista sul fiume (per le 2 o 3 sole camere che ce l'avevano, era bella ed inoltre ci si trovava in centro con tutti i negozi che potevano servire

Punti negativi: Camere con bluff, perché booking mostra le foto solo delle camere più belle (dove tra l'altro il bagno è anche in comune) e non fa vedere per bene le stanze dell'altro corridoio, dove sono stato)?!? Le camere, sopratutto le singole ma anche le doppie nello stesso corridoio dove ero ospitato, erano pessime: piccole, CON MURI IN CARTONGESSO DI NON PIU' DI 2 CENTIMETRI DI SPESSORE che facevano passare anche il solo respiro dei vicini, (non parliamo poi del russare o del parlare anche a voce bassa - passava di tutto, anzi rimbombava sul cartongesso!). Lavandini piccolissimi e, in una camera, ci si doveva torcere per lavarsi (era di fianco ed in parte sopra il water). In un altra camera, nello stesso corridoio, l'acqua del lavandino veniva davvero pochissimo (ma la pressione nella doccia c'era!). Scarichi del water assai difettosi, che perdevano acqua tutta la notte, oppure, in un altro caso, non fuoriusciva l'acqua dal water .. Alla mia moderata ma sempre più marcata insoddisfazione, i gestori mi rispondevano che ero io che mostravo troppa insoddisfazione per quello che loro considerano la normalità (?!? -ma credo che mentissero,in cattiva fede). Al che, la mia risposta, garbata è stata: "non è che forse è l'albergo, e non io, che ha troppi difetti?!?" Infatti anche altri ospiti si sono lamentati (con me e spero anche con lo staff e nelle recensioni) dello scarsissimo confort! Qualcuno di loro ha chiesto di essere trasferito nell'altra ala (dove comunque non c'era il bagno in camera), altri si sono lamentati del cibo (che, a mio avviso, non si discostava molto da quello classico mauriziano e che poteva almeno in parte piacere a qualcuno.). E' chiaro che in vari paesi del mondo non si può trovare lo stesso standard minimo che in occidente, ma quando il disagio è troppo, va comunicato nelle recensioni perchè sono info che bisogna sapere, per senso civico.

Punti negativi: Breakfast

Punti positivi: The couple who owns the house with the rooms are super kind. Fantastic view on the river. The rooms are basic, clean and comfortable. We stayed there with a baby (no baby bed available). It is suitable for one night if you need to be close to the airport.

Punti positivi: No thing

Punti negativi: The property is not like on booking every thing is different All photos displayed on booking are fake the room is terrible very very small not clean and nothing available on the bathroom

Punti positivi: Ambiente semplice ma funzionale. Camera e letti spaziosi. Colazione buona. Proprietari cordiali e disponibili. Posizione comoda per la visita del mercato cittadino. Splendida vista sul fiume.

Punti negativi: Camere un po'buie. La scritta esterna del b&b non è ben visibile.

Punti positivi: Very welcoming couple, very good and typical Mauritian food. Lovely little hotel to stay for a few nights.

Punti positivi: Struttura direttamente sulla spiaggetta privata, possibilità di prenotare ampie camere vista mare. Noi abbiamo scelto una camera cocoon, moderna nell’arredamento, pulita ma minuscola e con parecchio odore di umidità. Buona colazione, possibilità di pranzare e cenare previa prenotazione. Noi abbiamo optato per pranzare nei chioschetti poco distanti dall’hotel e cenare al ristorante. Personale gentilissimo e sempre molto disponibile. Ci hanno concesso una stanza per far la doccia prima del rientro in Italia! Convenzionato con la struttura c’è il diving dove è possibile noleggiare gratuitamente canoa, maschera e pinne.

Punti negativi: Un consiglio per la camera: aggiungerei appendiabiti dato che non c’è spazio; Per quanto riguarda la spiaggia la terrei più pulita! Ad ogni modo consiglio di soggiornare in questa struttura!!!

Punti positivi: Struttura,Posizione, letto comodissimo,doccia dopo il check out.

Punti negativi: Colazione buona ma migliorabile. Sarebbe piacevole della musica di sottofondo.

Punti positivi: La location è a dir poco incantevole su una costa che viene chiamata Blue Bay e che rappresenta pienamente il significato. La mia stanza affacciava direttamente sul mare per cui era un vero spettacolo ad ogni risveglio. Struttura molto accogliente e riposante,non certo adatta ad una clientela in cerca di movida . Staff attento e disponibile.

Punti positivi: The location was excellent! Nice and quiet beach and great snorkeling just outside. Our room had wonderful sea view, and it was spacious and clean.

Punti negativi: Wifi did not work in our room. The reception and restaurant area was not so nice. Breakfast was average and ran out of many things in the mornings.

Punti positivi: I really like the fact that I was right on the beach.

Punti negativi: The shower was broken. The room was very dark. There was a huge tree in front of us, so no view. Our entrance was very dirty and unkept. Need more privacy between room verandas - branches doesn't help. Staff constantly walking past our entrance, a something to close off the entrance to our veranda. Need more lounges outside for guests to relax. Fans to rotate air in bedroom and veranda as well as in dining room.

Punti positivi: Double Bed Super King Size. View on the beach. Staff tried their best, smiled and were kind and helpful. Friday night welcome - well done. Croissants, jam and brown toast, nice fruit salad.

Punti negativi: No coffee in room. First morning, coffee cold. No shower curtain. No second pillow. Fridge on floor. Dinner on Sat night - pasta, we can make at home so did not participate. Breakfast table reserved was given to another client altho we arrived at 9.10am on Sunday morning. Breakfast on Saturday morning was served at 9.30 although it says 9am. Staff not ready. Parking management.

Punti negativi: Alle 11 la stanza non era ancora pronta.

Punti positivi: I've gotten a room with a balcony over the blue Mauritian ocean. I could spend the day there :) The breakfast and dinner were very nice and the staff very attentive. It is worth choosing the seafront apartments.

Punti negativi: nothing

Punti positivi: Great beach and family vibe.

Punti negativi: No complaints.

Punti positivi: Very warming and welcome Athmosphere. We have stayed there during Corona Crisis. Even though they were closed they offered us the Opportunity to stay 3 Days longer. This saved us so much!!! They supported us with food and every help we needed in these days. Besides that, the Stuff and the Manager Val is very helpful and friendly. The location is really good to go snorkeling and chill in the beautiful garden directly at the beach. Breakfast is delicious. The Rooms are small but charming. We will come back. Thanks for everything Chantauvent!

Punti positivi: Good place; room far from what we had seen on the picture. Great location and friendly staff. A bit too expensive for the room we got (humide and plenty of mosquitos!)

Punti positivi: L’ambiente davvero tropicale