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Loved the fact that we could run down as a family and grab a quick breakfast from Tim Horton's. Very convenient. Location was great and the hotel was very accommodating by placing our rooms on the same floor for all of the families along with us (baseball tournament). Not a fan of the smoke, but they do a good job of venting it.
Great location and facility. Valet told us to park our own car even though we were guests. Tried to get call customer service 3 times for assistance and no one answered the phone.
I was pleasantly surprised with my recent stay at the Seneca Niagara Resort. I knew coming this was a Casino environment. I was surprised to find it was with out alot of the casino clichés. The hotel was very clean and comfortable there were numerous on location dining options, as well as 24 hour options for the inevitable late night snack. The staff was friendly, helpful and very knowledgeable of the facilities and the local area. My room was clean, comfortable and very spacious. The decor did not feel dated but instead kept with the theme of the resort it self. A great stay from start to finish. I can honestly say there was nothing I didn't like.
Rooms were very nice, very close to the falls. Lobby bar had an awesome bartender who knew the area. Smoking everywhere, this kept us in our room and out of the hotel. Which was fine but would have liked to enjoy the hotel a little more.
All of the staff were very friendly and accommodating! The facilities were clean and the hotel had a lot to offer.
The room and staff were very nice The parking situation and the terrible smell of indoor smoking
Overall a really hotel hotel with lots to do and all the modern conveniences. Loved the room and the atmosphere, we will definitely be back. A/C in room didn't work that well, we were a little hot sleeping.
Posizione molto buona. 45-9100 Min a piedi alle cascate. E vicino a piedi dal casinò. Le camere erano belle. Personale della reception molto gentile. La colazione era 10,00 $ (non gratuita) e il cibo era freddo . Quello che doveva essere caldo era freddo. Ad eccezione del caffè.
Tutto era bello per il prezzo
Clean place, big room, comfortable beds, close to highways and falls, free breakfast. Dinning room area needs more chairs and tables.
friendly ,clean room ,clean bathroom,good parking, nice people! Good 85%
Room was very comfortable. Breakfast wasn't extensive, but what was offered was delicious. Walls were paper thin, it sounded like people in the hall talking were standing in the middle of your room.
Location of the hotel is excellent. Only 3-4 miles from Niagara Falls. The room was spacious and had all the amenities expected. The check in was really smooth and there was 24 hrs free coffee / tea in the lobby The AC was broken which we realized bit late and then the hotel staff refused to change our room. They offered us to check out at 1 am in the night and take our refund for the room. There was a dank smell in the room which comes from stagnant water and that was really uncomfortable. We even opened the windows and then also the smell persisted. I wouldn't recommend this hotel to anyone because for the amount of money spent ($140) you could get a much better hotel closer to the falls. Or better yet get one across the border in Canada
Camera, posizione, rapporto qualità/prezzo, e soprattutto il personale. Proprio giù per il personale di manutenzione. Reception molto cordiale e efficace. Nessuna lamentela da fare ciò.
Ho soggiornato solo per una notte, quindi non posso davvero dire qualsiasi esperienza che ho avuto
Posizione Il servizio era terribile. Per prima cosa, c'era solo un tapis roulant nella loro piccola sotto attrezzato centro fitness e che tapis roulant unico era FUORI SERVIZIO. Inoltre, il servizio in camera non era pulita la nostra camera, anche se ho parlato con loro e la reception 3 volte a farlo senza fortuna
The location is perfect, and so close to the falls. Breakfast was cooked by Jenny and was amazing!!! She gave great recommendations for what to do and where to eat. We loved it here and highly recommend this B&B.
I was just looking for a one night stay close to the falls but if I would have known how wonderful Hillcrest was I would have stayed longer. Hillcrest is so inviting, both the staff and the house its self. It's off the main road but it's so close to everything. We will definitely visit again and stay longer! The hospitality was great!
Great location Aging infrastructure
Staff was Very friendly...Location was great,walked to Hardrock cafe and falls..Our room was upgraded to 6th floor as we were newlywedsThe view was Fantastic!! Would have been great if there was a jacuzzi tub in rooms!
Clean clean clean Booked for a second night by mistake and not refundable.
Everything..the staff went out of their way to make us comfortable, valet parking, beautiful rooms, luxurious beds and bathrooms, hands on chef for breakfast(he serves you individually at your table), bed turndown in evening with fresh cookies and chilled bottled water, near Senaca casino
The staff couldn't have been better and were very helpful and accurate when we had questions. The towncar service was really helpful and prompt. The hotel is a gem and is as good or better than those on the Canadian side with similar ratings but the town of Niagara Falls, NY is not as nice as the Canadian side and feels a bit depressed.
The managers were very friendly. The room was very comfotable,it is a very beautiful hotel. Loved that they park your car for you,and breakfast was great.The chef was very nice.
Staff was very friendly and helpful, room clean and big enough, breakfast - good, locaton is perfect - strictly near Niagara Falls
The hotel staff were fantastic There is nothing bad to say about it
Frequent guest at The Giacomo. Their attention to detail is impressive. Staff attentive, courteous, professional. Mature building that oozes character and warmth and class. While we were there: sunset wine & snacks; late evening home made cookies; hot, home cooked breakfast - all included. Highly recommend.
The staff service was excellent and the comfort and cleanliness was superb. The breakfast buffet was delicious, overall a positive experience. I would recommend this hotel and return myself when visiting Buffalo NY. No complaints.
The Staff ( best I have ever experienced anywhere), design, free delicious breakfast, fabulous bedding, fresh warm cookies delivered to room at night and location. Can't wait to go back!!!
The cookies that the butler brought to our room at 8:30..very kind staff! The room service did not clean up the rooms in between nights..so till the end of stay I felt a little cluttered with the dishes and bath towels.
Good location. Beautiful hotel. Would be nice if they had a indoor Pool though.
Staff was amazing. The rooms were amazing and extremly clean. I would recommend this hotel to anyone.
Recently remodeled hotel so everything was nice looking when we got there. I paid almost 200 dollars for one of the nicest suites they had. The drive there from the falls was terrible. The air stunk because there are a lot of factories in Buffalo st. I felt like I was driving through the worst part of the city to get there. Like driving through the ghetto and poor ppl side of town. So I told my wife hy wait till you see the room! Jaccuzi beautiful glass shower room was nice but very compact. I dealt with it. Open the big windows to get a view of the river that I paid for and they put me on the 3rd floor room 304 has huge heating and cooling units obstructing the view. And the exit that takes you to the hotel is closed and your Gps doesn't know it. So it keeps bringing you to a closed street to take you to the hotel lol it was ridiculous. Probably won't go there again if I go to niagra falls again. The resturant is expensive as hell lol I went to dennys 6 min Away and worried about my car safety.
Rooms were clean and comfy. Staff was very friendly. Half of the lights and outlets were not working. 15+ people in the adjacent room were very noisy (child's birthday party).
Name might be misleading when you read "by Sheraton Niagara falls" its actually10 min drive to falls. the closer one is in Ontario not in NY. Its says paid parking, which was interpreted by two different receptionists that its need to be paid another $10 per day to be paid, and not included in booking, when shows same booking page which shows paid wiify they interpreted as already paid and no need to pay again. confusing as it sounds they waived parking fees and told me that next time I will have to pay if its says paid parking.
There were many services that I didn't take advantage of, but the room was clean, comfortable and had a great shower. The hotel was very close to the riverfront and it was a quick trip to the falls park. Door on the shower appeared to be mounted wrong. Not a big deal, but it let water onto the floor during every shower.
The location was great! It was nice to be far enough away from the tourism, but close enough to get to the falls in a few minutes. The staff was also great! This had to be one of the dirtiest hotels that I've ever stayed at. I know that everything can't always look like Mr. Clean spent a week cleaning each room, but this was terrible. The sheets and blankets were stained, dirt was everywhere, and the shower was full of hairs. When I stay at a hotel, I really expect to not have sanitary worries, but my girlfriend and I just couldn't get out of there fast enough, which is unfortunate, because the hotel has so much potential.
My husband and I enjoyed a very nice overnight stay at the beautiful Red Coach Inn. The dinner and breakfast were both excellent. The chilled champagne, cheese and crackers were a very nice surprise. The room was clean and neat. The staff was friendly but could of been a little more helpful with directing us to the area sightseeing attractions or the visitor information center just around the corner. The location was just perfect.
It was excellent! Everyone was extremely friendly and the hotel was very clean. The breakfast was great. Our room was the perfect size for the two of us.
Coffee in the lobby was awesome!
Good location Breakfast food was overcooked
Room is standard, but very clean and comfortable. Breakfast is very good. Very convenient location and easy access.
We did not stay there long but it was very comfortable and seemed very accomodating
Friendly reception workers Bathroom was nice Comfortable bed Room 319 mold/mildew Unusable wifi signal No bacon at breakfast Terrible view and too far Depressing
Le camere sono pulite e comode. Il personale è cordiale. Ottima colazione a buffet. Piscina al coperto.
il personale nessuno era quello che c aspettavamo
Il prezzo era ottimo per i servizi offerti.
They owners were adorable. They made every effort to make us feel welcome!
The butler house was beautiful. I'm a bit confused as to why I paid the price I did on kayak.com compared to the prices on the butler houses website though. The house is clean and quiet. The owner was amazing and friendly. They suggested walking around the neighborhood to sites of interest and honestly some of the neighborhood seemed a bit ghetto.