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Rooms were very nice, very close to the falls. Lobby bar had an awesome bartender who knew the area. Smoking everywhere, this kept us in our room and out of the hotel. Which was fine but would have liked to enjoy the hotel a little more.
Overall a really hotel hotel with lots to do and all the modern conveniences. Loved the room and the atmosphere, we will definitely be back. A/C in room didn't work that well, we were a little hot sleeping.
nice location near the falls.. walking distance... love it was comfortable , I like the microwave and fridge... only one thing I didn't liked is I asked housekeeping for one extra towel and she left in the bathroom two hand towels for four adults.... no bath towels... I guess she misunderstood me..
Very nice, new and clean and convenient to the Niagara Falls attractions. The front desk was a great source of information for things to do in the area. `The breakfast needs some help. Understaffed and not enough seats.
Stayed for one night to see the falls. Perfect stopover point: clean, cheap, breakfast included , walking distance to the falls. Highly recommend.
Staff was friendly, rooms are nice and clean. The wifi is terrible. Apparently they have network issue since the front desk computers were giving them trouble.
The building looked very modern and was adequately clean. The location is walking distance from the falls. The walls were paper thin - we were able to hear our neighbor's TV through the wall, their baby crying in the wee hours of the morning, and another neighbor having sex. My fiance sneezed, and our neighbor said "bless you" (she's not a loud sneezer). Breakfast was disorganized and chaotic. Nothing was placed in a logical order, there were so few seats and tables that people were sitting at the public computers in the lobby. The food was mediocre (pancakes, eggs, sausages, pastries, coffee), and we were given styrofoam plates and cups, and plastic utensils.
Within walking distance of everything. Friendly staff & newer facility. Had to have someone come and turn on the master unit to turn on the air conditioning and open the safe. They had problems with the key cards not working so I had to get it redone after being there for a day. Not a fan of the breakfast. Had a lot better at simular hotels.
Booked through KAYAK five minutes before arriving. Great price and excellent location. Walking distance to the casino. Friendly staff and very clean and appealing from lobby to room. Not very good water pressure
Clean & modern facilities. Polite staff. Only a 5-10 min walk from the falls. Dining area for breakfast was very small for the number of guests.
Beautiful new hotel near Niagara Falls, clean and well equipped. Very nice manager who tried his best to make up for an obnoxious front desk. Real neat rooms, very helpful room service staff. i would fire the entire front desk. They were rude and obnoxious most of the time. They gave us a lousy attitude when we called up to get our 3 rooms together. We had some power issues in the room and the service staff was very kind and considerate. They got the technician to come in and fix it.. The night shift front desk was condescending and rude and cast a very bad impression on my friends who were visiting from abroad. The horrible experience continued on the day of the check out and we were ordered to leave sharp by 11am. I finally got the manager involved who was kind and understanding.. He apologized for the inconvenience caused to us and accommodated our wishes. He admitted that for the staff at front desk, it was a work in progress...! Enough said!!
The staff was very personable and pleasant. Great size room for 3 Adults. All in all our room was well kept up and kept clean. Great hot breakfasts. Quick check in and out. Very accommodating we needed a cot unexpectedly and it arrived by the time we did when bringing in our suitcases on arrival. The hallways and specifically by the elevators were not very clean. Water in the elevators and right out side of the elevators making it slippery, this was from others coming in from the pool area.
Hotel con camere grandi ma un po' datato nell'arredamento Abbastanza rumoroso nel we x le feste interne e musica dal vivo sulla piazza esterna. Non e' presente il minibar in camera
Ottima struttura, non troppo vicino dalle attrazioni principali, anche se davanti a un casinò
La posizione è buona ma non ottima. Le camere sono buone ma non eccezionali. Il personale è eccellente.
Posizione molto buona. 45-9100 Min a piedi alle cascate. E vicino a piedi dal casinò. Le camere erano belle. Personale della reception molto gentile. La colazione era 10,00 $ (non gratuita) e il cibo era freddo . Quello che doveva essere caldo era freddo. Ad eccezione del caffè.
Tutto era bello per il prezzo
Posizione Il servizio era terribile. Per prima cosa, c'era solo un tapis roulant nella loro piccola sotto attrezzato centro fitness e che tapis roulant unico era FUORI SERVIZIO. Inoltre, il servizio in camera non era pulita la nostra camera, anche se ho parlato con loro e la reception 3 volte a farlo senza fortuna
Ho soggiornato solo per una notte, quindi non posso davvero dire qualsiasi esperienza che ho avuto
Camera, posizione, rapporto qualità/prezzo, e soprattutto il personale. Proprio giù per il personale di manutenzione. Reception molto cordiale e efficace. Nessuna lamentela da fare ciò.
I was just looking for a one night stay close to the falls but if I would have known how wonderful Hillcrest was I would have stayed longer. Hillcrest is so inviting, both the staff and the house its self. It's off the main road but it's so close to everything. We will definitely visit again and stay longer! The hospitality was great!
The location is perfect, and so close to the falls. Breakfast was cooked by Jenny and was amazing!!! She gave great recommendations for what to do and where to eat. We loved it here and highly recommend this B&B.
ottima posizione, camere spaziose non c'è la colazione
Ho apprezzato molto la posizione dell'hotel, vicinissimo alle Cascate. E' quindi davvero comodo, se lo scopo del viaggio è la visita alle Niagara Falls. Il fatto che la colazione non fosse compresa e la trascuratezza delle camere, abbastanza "datate". La moquette era scolorita e macchiata. Accoglienza abbastanza "fredda".
L'unico aspetto positivo è la vicinanza alle cascate. 5 minuti a piedi. L'albergo è sporco, avrebbe bisogno di una ristrutturazione da cima a fondo
la posizione dell'albergo rispetto alle cascate hotel sporco e fatiscente. ci ho dormito solo perchè avevo prenotato una sola notte, fossero state di più avrei cambiato albergo.
Posizione comoda alle cascate (5 minuti a piedi per vederle dal lato americano, e 5 minuti a piedi per imboccare il ponte che porta dal lato canadese). Camera (da 4 persone) piuttosto spaziosa. Pulizia scarsa. Receptionists poco professionali. Ristorante interno assolutamente da non provare.
Great location Aging infrastructure
Staff was Very friendly...Location was great,walked to Hardrock cafe and falls..Our room was upgraded to 6th floor as we were newlywedsThe view was Fantastic!! Would have been great if there was a jacuzzi tub in rooms!
There were many services that I didn't take advantage of, but the room was clean, comfortable and had a great shower. The hotel was very close to the riverfront and it was a quick trip to the falls park. Door on the shower appeared to be mounted wrong. Not a big deal, but it let water onto the floor during every shower.
The location was great! It was nice to be far enough away from the tourism, but close enough to get to the falls in a few minutes. The staff was also great! This had to be one of the dirtiest hotels that I've ever stayed at. I know that everything can't always look like Mr. Clean spent a week cleaning each room, but this was terrible. The sheets and blankets were stained, dirt was everywhere, and the shower was full of hairs. When I stay at a hotel, I really expect to not have sanitary worries, but my girlfriend and I just couldn't get out of there fast enough, which is unfortunate, because the hotel has so much potential.
Recently remodeled hotel so everything was nice looking when we got there. I paid almost 200 dollars for one of the nicest suites they had. The drive there from the falls was terrible. The air stunk because there are a lot of factories in Buffalo st. I felt like I was driving through the worst part of the city to get there. Like driving through the ghetto and poor ppl side of town. So I told my wife hy wait till you see the room! Jaccuzi beautiful glass shower room was nice but very compact. I dealt with it. Open the big windows to get a view of the river that I paid for and they put me on the 3rd floor room 304 has huge heating and cooling units obstructing the view. And the exit that takes you to the hotel is closed and your Gps doesn't know it. So it keeps bringing you to a closed street to take you to the hotel lol it was ridiculous. Probably won't go there again if I go to niagra falls again. The resturant is expensive as hell lol I went to dennys 6 min Away and worried about my car safety.
Rooms were clean and comfy. Staff was very friendly. Half of the lights and outlets were not working. 15+ people in the adjacent room were very noisy (child's birthday party).
Name might be misleading when you read "by Sheraton Niagara falls" its actually10 min drive to falls. the closer one is in Ontario not in NY. Its says paid parking, which was interpreted by two different receptionists that its need to be paid another $10 per day to be paid, and not included in booking, when shows same booking page which shows paid wiify they interpreted as already paid and no need to pay again. confusing as it sounds they waived parking fees and told me that next time I will have to pay if its says paid parking.
The staff service was excellent and the comfort and cleanliness was superb. The breakfast buffet was delicious, overall a positive experience. I would recommend this hotel and return myself when visiting Buffalo NY. No complaints.
Staff was amazing. The rooms were amazing and extremly clean. I would recommend this hotel to anyone.
excellent small size of the room and less choices in the breakfast.
The cookies that the butler brought to our room at 8:30..very kind staff! The room service did not clean up the rooms in between nights..so till the end of stay I felt a little cluttered with the dishes and bath towels.
The staff couldn't have been better and were very helpful and accurate when we had questions. The towncar service was really helpful and prompt. The hotel is a gem and is as good or better than those on the Canadian side with similar ratings but the town of Niagara Falls, NY is not as nice as the Canadian side and feels a bit depressed.
The hotel staff were fantastic There is nothing bad to say about it
The managers were very friendly. The room was very comfotable,it is a very beautiful hotel. Loved that they park your car for you,and breakfast was great.The chef was very nice.
Everything..the staff went out of their way to make us comfortable, valet parking, beautiful rooms, luxurious beds and bathrooms, hands on chef for breakfast(he serves you individually at your table), bed turndown in evening with fresh cookies and chilled bottled water, near Senaca casino
The Staff ( best I have ever experienced anywhere), design, free delicious breakfast, fabulous bedding, fresh warm cookies delivered to room at night and location. Can't wait to go back!!!
Staff was very friendly and helpful, room clean and big enough, breakfast - good, locaton is perfect - strictly near Niagara Falls
My husband and I enjoyed a very nice overnight stay at the beautiful Red Coach Inn. The dinner and breakfast were both excellent. The chilled champagne, cheese and crackers were a very nice surprise. The room was clean and neat. The staff was friendly but could of been a little more helpful with directing us to the area sightseeing attractions or the visitor information center just around the corner. The location was just perfect.
Good location Breakfast food was overcooked
Coffee in the lobby was awesome!
Friendly reception workers Bathroom was nice Comfortable bed Room 319 mold/mildew Unusable wifi signal No bacon at breakfast Terrible view and too far Depressing
We did not stay there long but it was very comfortable and seemed very accomodating
It was excellent! Everyone was extremely friendly and the hotel was very clean. The breakfast was great. Our room was the perfect size for the two of us.
Room is standard, but very clean and comfortable. Breakfast is very good. Very convenient location and easy access.
il personale nessuno era quello che c aspettavamo
Il prezzo era ottimo per i servizi offerti.
Le camere sono pulite e comode. Il personale è cordiale. Ottima colazione a buffet. Piscina al coperto.
The butler house was beautiful. I'm a bit confused as to why I paid the price I did on kayak.com compared to the prices on the butler houses website though. The house is clean and quiet. The owner was amazing and friendly. They suggested walking around the neighborhood to sites of interest and honestly some of the neighborhood seemed a bit ghetto.
They owners were adorable. They made every effort to make us feel welcome!