Hotel Vinache

Not much good to say.

Extremely poor customer service. Manager was difficult to get in contact with. Upon check in could not get into hotel. Not a person in site had to wait untill someone else who had a key could get us in. Still waited. Then they were rude. Cleaning service was Also rude. Would not recommend to anyone. Could not wait to leave.

worst hotel ever

my room was not ready until 11pm at night one housekeeper the hotel is not even finish why will they opening for business

Not what I expect or wanted

I like the location , that it was right on canal. There was security that was very helpful but that’s all . The room was very nice

We could not check into the hotel until 4pm , that all day, there was not enough maids so we could get check in. When we finally could the room that I booked was unavailable! I don’t know how this happen . I had to settle for a room that I didn’t want or sleep in my car . The parking was horrible.

The location was nice and convenient but the hotel was still not really to open for Mardi Gras. After waiting for couple of hours we did not get the room we booked

nothing, good location for mardi gras , front desk was rude as hell attitude was horrible especially when they were no rooms as if was the guest faults, no ice or vending machines on the floor,

everything, no room were ready when we arrived we had one face rag in our room we didnt get the room that I paid for we did not have bedding for the let out bed asked for it we got a sheet. we were at the very end of a hall in a room that was not finish being remodeled the telephone did not work for us to call the front desk we spent two hours waiting for a room horrible experience with this hotel. other than that I was told that I would have to pay less than what I paid for the hotel The assistant general manager told me that she had contacted the booking agency that I went through the booking to let them know that the cost of my room had been changed the agency stated that she didn't call them for a refund of the difference of the room. good location for mardi gras but horrible stay. they need to close and finish their remodeling and then re open.