Nairobi hotel vicini a Jeevanjee Gardens

Punti negativi: The hotel was very bad .. no tv ..no internet.... no body can talk him

Punti positivi: It is an old hotel built in the seventies but it is kept in a very good condition. Being a local brand, this hotel is preferred by politicians and used for governmental events. The reception and ballrooms are always filled with politicians, ministers, ambassadors, etc.. There are several restaurants, bars, meeting rooms in the hotel which will provide you with a variety of places to eat, have a drink and chill-out. Being a favorite place for governmental events so the level of security is high which is an important aspect in Nairobi. Rooms: 7/10 spacious, well furnished, comfortable beds, OK amenities Location: 8/10 it is hard to recognize or hail a taxi so your best option is Uber Internet: free & stable Breakfast: 8/10 wide variety and delicious cheese platter Service: 8/10 friendly and professional staff Value: 7/10 hotels are generally overpriced in Nairobi but Serena is on the expensive side P.S On Fridays they have a sea food all-you-can-eat buffet… don’t miss it

Punti positivi: Heated swimming pool.

Punti negativi: Over priced. Ordinary hotel, room, facilities.

Punti positivi: Great.

Punti negativi: N/A

Punti positivi: The facility is beautiful and has a great sandalwood smell. Staff is wonderful and very helpful making arrangements. Carol makes the BEST cappuccinos! I did not go outside of the hotel without a driver due to security (as per hotel staff recommendations)

Punti negativi: Staff was so friendly but a little bit too much hovering

Punti positivi: it was a very nice breakfast, with a care. Good food, nice seat

Punti positivi: I especially like the ambience of the hotel, and the friendliness of the staff. The Serena Nairobi has a charm and atmosphere that is often lacking in major chain 5 star hotels. The breakfast buffet is extensive and includes some local dishes as well as standard buffet fare.

Punti negativi: Food service at the Patio terrace is very slow.

Punti positivi: Per me che viaggio tanto per lavoro mi è piaciuto tutto; dal personale gentile , professionale e sempre a disposizione, ai tre ristoranti, alla grandezza delle camere, alla pulizia; insomma in generale tutto, lo consiglierei ben volentieri

Punti positivi: Our room was absolutely beautiful, it felt like a presidential suite. The bed is the most comfortable bed I’ve ever had to lay in. The customer service was really good, every evening you will get a knock on the door to see how everything is and you are given a chocolate.

Punti negativi: Nothing

Punti positivi: Very friendly and helpful staff whom goes the extra mile to help especially Steve from reception and Joyce from housekeeping. The rooms are large, clean with good amenities. The breakfast spread is excellent.

Punti negativi: The roads in leading to the place are busy with heavy traffic with many potholes.

Punti positivi: Excellent Location near west gate mall and and few other places we wanted to visit

Punti negativi: The mini bar was not stocked, nothing other than the complimentary water. The complimentary fruit the apples were pierced like they have been kicked around and the bathroom shower seals are broken the Bath has a crack in it and there were hair in the sink and rubbish in one of the room bins.

Punti positivi: The staff was extremely helpful and efficient. They did not lag in getting things done and were always willing to lend a helping hand. The hotel itself is extremely clean and the room and bathrooms are spacious.

Punti positivi: I quite liked the staff. They made the experience exception. Sylvia at the front desk was superb. She went above and beyond to ensure my stay was great and that my room and booking were attended to as I extended my stay. From the elevator attendants to the kitchen and dining room staff , it was a great experience.

Punti positivi: Ottima posizione. Hotel di “antico” splendore ma con molte carenze di manutenzione.

Punti negativi: Bagno trascurato, parti vecchie e poca manutenzione. Avrebbe bisogno di un pesante rinnovamento per tornare al livello del nome che ha.

Punti positivi: Liked the outdoor heated pool. Peter, the driver who picked us up from mombasa to Nairobi express train station and took us to hotel and after 3 days took us to airport.

Punti negativi: having to move from a club room (which was extra 72 dollars a night) at 1.15 in morning after we arrived that evening, because air conditioning would not switch off. We were first offered heater and blankets which seemed incongruous to us!! Not having any refund for poor experience(other than a complementary breakfast) and being downgraded as not being eligible for club, as we no longer wanted to pay extra rate after we complained to duty manager about our bad experience and nearly sleepless night. No recognition of IHG membership shown. Not having our room serviced on day one Not having any towels or water left in room on day 2. Restaurant not being able to supply glasses of house wine as advertised on menu at dinner time. Being given double measure of gin when asked for single and barman not acknowledging his mistake and still having to pay for it There being no proper inside bar to relax and get drinks - only bar is outside (so can be cold ), and has huge TV screen which shows football and this is very intrusive. Same bar is also advertised as cocktail bar given false impression it is a separate bar. Being given wrong bill at end of stay, that included the extra 72 dollar per day charges, and having to spend time sorting this out. Gym is tatty and old in stuffy basement area. Overall hotel is in need of renovation - very dark and dingy and décor brown and beige. Certainly not 5 star compared to other Intercontinentals we have stayed in.

Punti positivi: People/staff

Punti negativi: Old aging property, poor lighting, room not well appointed

Punti positivi: Every thing was excellent

Punti positivi: Staffs were very friendly. Quality of food served at all restaurants were very good. Location of hotel is in centre of city and is convenient to go around for shopping and other stuffs.

Punti negativi: Hotel is quite old and furniture’s in rooms are very old and looks outdated

Punti positivi: I informed the hotel in advance that my wife was suffering from food poisoning and had been unwell for days. They phoned to check up on her wellbeing every day and provided us with complimentary fruit, as well as an upgraded room. The level of kindness and attentiveness went above and beyond what I expected, with one member of reception, Jacqueline, particularly attentive.

Punti positivi: Nothing

Punti negativi: Very old, not clean, bad food and facilities.

Punti positivi: colazione e room service perfetti.

Punti positivi: Upgrade to a superior room.

Punti negativi: Security harassment of female guests. Low bed height...

Punti positivi: The room was comfortable with standard amenities. The view was better than usual (not a parking or another building).

Punti negativi: The food was ok. As a vegetarian, I don't expect a lot in Kenya. I had essentially two choices--vegetarian pizza, and pasta. There might have been a sandwich. I shouldn't complain, while the choice was limited the quality was good.

Punti positivi: Amazing breakfast is served at the hotel.

Punti negativi: Nothing

Punti positivi: Friendly staff, excellent service, clean environment, good breakfast.

Punti negativi: Shower room(s) could be improved as water flows onto the outside floor as one showers.

Punti negativi: Restaurant prices are expensive. I ask the staff for a favour, they did not help me.

Punti positivi: Comfort room & Bathroom

Punti positivi: This little gem is a beautiful and well-preserved old-school hotel, with courtyard full of birds and flowers. The breakfast is to die for.

Punti positivi: We enjoyed the breakfast. We walked to Westgate Mall and went to the movies there and ate lunch there several times and also visited Shoprite for snacks and other items

Punti negativi: We would have liked a little softer beds.

Punti positivi: The staff were great and friendly. Breakfast was also great with lots of variety.

Punti negativi: The internet did not work well and sometimes not at all, which is important if you are traveling for work. It seemed to be in part related to the number of guests.

Punti negativi: Hot water in room 311 takes more than 5 minutes to come thru

Punti positivi: Provenivo da un'area molto remota del Kenya. Tutto, dall'uomo che mi ha preso all'aeroporto al concierge alla bella camera, all'uomo che mi ha riportato all'aeroporto era perfetto. Non avrei potuto chiedere un soggiorno migliore.

Punti negativi: Mi piacerebbe avere più tempo lì!! Il buffet è un po' costoso, ma non è un affare

Punti positivi: It is an agreable, well-managed hotel, located in an excellent location close to everything in the Central Business District. We didn't have breakfast or use the catering facilites there, but the general facilities were very pleasant. Our room was large and well-appointed with a impressive view. The staff were very pleasant and efficient. The room-rate was comparatively reasonable compared to other similar hotels in Nairobi, at least on this occasion.

Punti positivi: Food was delicious

Punti negativi: It was extremely noisy with traffic and music so I barely slept.

Punti positivi: When I first came in, I was disappointed because I was hoping for the modern furnishing with the glitz and glamour of a 2019 hotel. I was wrong, that is not Hilton Nairobi. It was old school - semi post colonial - furnishing that my dad and grand father might just love. However, a day into my trip, trickles of kindness, hospitality, cleanliness, friendliness and the overall Hilton experience took over and I didnt want to leave anymore. In general it is a nice place, dont miss the breakfast and have someone take you to Blacky's if you are new in town. In summary, old building but the hilton hospitality and cleanliness is ever present.

Punti negativi: Older rooms but in the end, nice and hospitable. You can never get a Hilton wrong.

Punti positivi: It looked nice on the website

Punti negativi: It was really expensive for what you got. Run down rooms, patch work bath rooms felt dirty after my bath. Maybe at half the price but that would still be too expensive. Sorry, I was so disappointed

Punti positivi: The location was excellent. The guys at the reception the restaurant beyond my expectations!

Punti positivi: Tv was not working no hairdreyer

Punti positivi: This is an older style 'modern' hotel opened in 1969 and its showing its age but it has a good range of in house eating places, a pool and busy gym. It also has an excellent business centre with up to date facilities run by a very helpful and patient staff member.

Punti positivi: Ristoranti

Punti negativi: Piscina

Punti positivi: Room Staff

Punti negativi: Pub was empty nothing much to do

Punti positivi: Very good

Punti negativi: It was neat and clean ready

Punti positivi: Camere vecchie non pulitissime... nonostante ho prenotato la camera con colazione inclusa ho dovuto pagarla separatamente... assolutamente negativo

Punti positivi: Posizione centralissima, molto buona

Punti negativi: Non trovavano la prenotazione fatta con booking.com, 40 minuti alla sera e 30 minuti al mattino seguente per risolvere il problema della prenotazione che non trovavano. 10 e lode a Dorothy la receptionist che con il sorriso ha cercato di risolvere il problema di file e comunicazioni mancanti, molto gentile e preparata. Manager director inesistente, collega di Dorothy un rotwailler in gonnella. Non basta marcarsi Hilton per passare l'esame.