Hotel a Macao

Punti positivi: Dimensioni e apparecchiature della camera. Il servizio è fantastico. L'hotel è in buona posizione per esplorare l'eredità portoghese sulla Penisola.

Punti positivi: The hotel was lovely and the room fantastic. The staff was amazing and so friendly and went over an above to make our stay enjoyable! We would definitely stay there again!

Punti negativi: Nothing

Punti positivi: Spacious, clean comfortable room...especially bed and pillows. Staff were also very friendly and helpful. A big thank you to Sherry at the concierge.

Punti negativi: Even though had room with a view it was mostly of the bus depot. Curtains in room also didn’t fully open so view was obstructed.

Punti positivi: Courteous and helpful staff

Punti negativi: Price: for a mid-week stay and reduced occupancy, this was far too expensive and will be a deterrent for future consideration.

Punti positivi: Il servizio eccellente

Punti positivi: The room had a great view and the breakfast was fantastic.

Punti negativi: We could have got a higher floor suite.

Punti positivi: The staff are friendly, kind and helpful. The place feels like home.

Punti positivi: Staff are superb

Punti negativi: Room switches are a bit complicated for me

Punti positivi: Almost everything about this property is great - it’s location, the accommodation, the hospitality and the staff. There wasn’t a single moment we felt let down for any request that we made. A truly memorable stay. Thanks Mandarin Oriental for making our Macau stay unforgettable!

Punti positivi: Everything

Punti negativi: None

Punti positivi: all Service, room, decorations and Food on club lounge:)

Punti positivi: Best hospitality and extreme luxury experience ever We had a premier room.. you heve to see before to believe it.. just woooow

Punti negativi: Nothing

Punti positivi: Outstanding standards of suites luxury standards and the staff services. Experienced in various suites staying experiences Ritz Carlton Macau offered the most 5 star+ experience to us amongst the others that the staff services must take account for the contribution to the total guest experiences. There is a subtle refinement between "excellent services" and "always endeavouring their best" and the staff from Ritz-Carlton Macau achieved the latter.

Punti negativi: While guests may pay to choose the hotel brand, but never be able to choose the accompanying neighbouring guests. Surprising the chunky door of the suite did not soundproof much and other guests do come and go during 12am to 4am after having fun in the casino or with alcohols. I was working overnight so kind of worried my family got bothered in their dreams.

Punti positivi: Good morning Ritz, Cc Melanie, Nick, Summer, Jono, Amy, Alan, I want to take this chance to appreciate things which made our stay in Ritz a memorable and special one. Decor- first walked in, was the kids tent with kids favorite cartoon and robes laying on the tent‘s bed was thoughtful! Then discovering the family photos are used to make a photo album with all your different writtening and signature, which at first thought why the similar wording repeating itself. The cake for my wife, I think it was then made her realize this day is for her！ Interactions with Ritz personnel; Melanie, thank you for checking on us making sure we are having a comfortable stay during our the breakfast, and be flexible to re-adjust our departure ride on a short notice. And of course, the gift of Ritz lion to the kids and luggage tag put the icing on the cake, a great conclusion of our first experience in the Ritz. Nick, Summer and Jono were all very helpful and professional during our dining at the club lounge. With a multicultural background it sort of made each different meal just that little more elevated. Amy, our receiver at the ferry terminal waited I think about 40 mins from the arranged time. Her receptive smile and warm voice soon carried away the delay. Overall, it was a great stay and Ritz experience. My wife had a great relaxing day and enjoyed the time. Thank you，The Ritz family for making it a remarkable experience for our family on Jan 13th！During our stay, we witnessed the pursuit of excellence in your will to details and execution！ Lovely photo when checkout gifts were handed over, my wife couldn’t resist to share the gratitude on her wechat Friendster!

Punti positivi: every think other than the club bar

Punti negativi: we booked into the club lounge which was good value for the money you paid, they served breakfast, dinner and afternoon tea this was all great i have nothing to moan about, 5 stars all the way , now this is what i feel need some attention the club lounge access also gives access to the club bar , well this was like a grave yard we was the only ones sitting in the lounge , considering you can have good selection of drinks which is included in the cost of the lounge, the last night we decided to go into the lounge bar for a drinks which it had a girl singing in the bar and the evening was great very enjoyable BUT we had to pay for ur drinks 4 drinks around £65, what i think the hotel should do is to scrub the club bar and then show your club card to the lounge bar to get your drinks which you have should have had in the club lounge , could be up for abuse , other than that great

Punti positivi: Everytging

Punti negativi: Nothing

Punti positivi: Its more a hotel than a casino. You don't have to walk through the casino to get to the hotel reception to check in, and a lot quieter

Punti negativi: There are 3 nice restaurants in the hotel. However it's a bit away from casual eateries.

Punti positivi: Our room was quiet and very conducive for rest and relaxation.

Punti positivi: Upgrade of room, spa, surprise gift for my weddinh anniversary

Punti negativi: Buffet lunch has less variety of food and similar to morning buffer

Punti positivi: Il personale è stato estremamente disponibile e gentile. La struttura è fantastica con una SPA e piscina meravigliosa. La colazione è ottima

Punti positivi: favolosaaaaa se volete passare una notte di lusso qui è L ideale rapporto qualità presso incomparabile la consiglio davvero tanto ,vasca con tv a schermo piatto vista sui grattacieli una (non solo una) piscina da fare invidia davvero tutto super!!!consigliatissimo!

Punti positivi: Tutto favoloso! Servizi meravigliosi

Punti positivi: Rooms and Bar - Akshay our server in the Bar was excellent

Punti positivi: Very helpful, professional staff (especially Sunny Chin - did an amazing job to make our stay memorable). Beautiful room and delicious breakfast.

Punti negativi: really not much

Punti positivi: Atmosphere, Ambience & Well wishers (hotel staff).

Punti negativi: Nothing

Punti positivi: - great location - great service - Breakfast is very good

Punti negativi: - No Executive lounge

Punti positivi: Staff, service, space, and facilities were excellent

Punti negativi: The noises can sometimes be heard coming from Venetian property

Punti positivi: The butler service was great, staff was friendly. However breakfast needs some improvement, always the same food for 3 days.

Punti positivi: Staff are really helpful and the location was perfect

Punti negativi: 1- The hotel should add their logo on the buses like other hotels so we can understand. As a first time i visited the city , i had the worst experience to reach a hotel in past 10 years. 2- the construction work are very noisy and i found a letter in the room from the manager that sorry about the construction! They should tell us before the check in and even on the booking site so we can choose which hotel will be our best option not once we reach the hotel room then (surprise there is construction work on going )

Punti positivi: Molto particolari all'interno. Corridoio più grande e più luminosa.

Punti negativi: Ha bisogno di una piscina più grande

Punti positivi: Hotel nuovissimo Pulizia maniacale Ristoranti eccellenti e scenografici Ad ogni angolo crea stupore e meraviglia Personale preparatissimo Design unico La catena Wynn e’ sempre il top ovunque

Punti positivi: I like it as my second home.I like their food very much.They are so high class.The best hotel in Macau.

Punti positivi: Very good service .Never say call back later 。Ha Ha ！

Punti negativi: They are prefect。

Punti positivi: Prompt reaction after 1st case of the new virus was diagnosed/confirmed in Macau

Punti positivi: It’s a beautiful hotel with stunning decor that’s very tastefully done. Shops & restaurants are strategically placed where you don’t have to go through the casino to access them. Loved the breakfast at the pool cafe and buns & bubbles the two places we frequented. Much quieter & not too crowded like other hotels on the strip. Walking distance to Cotai Strip & other hotels, loved the performance lake, skycab & musical fountains!!!

Punti negativi: None whatsoever.

Punti positivi: room facilities

Punti negativi: this hotel can not be early checked in

Punti positivi: The size of the room and the bed were super comfortable.

Punti negativi: Found a used dental pick/ floss in the floor of the living room.

Punti positivi: Very nice decorated

Punti negativi: No

Punti positivi: The breakfast is good, with a lot of choice of food. Spacious, with a lot of tables. The staff there is helpful and I am happy to receive a cake for our anniversary celebration.

Punti negativi: Nothing

Punti positivi: First of all, the check in, we saw check ins at the other mainstream hotels like venetian, the queue for the check in was just ridiculous...but here at conrad, you are attended immediately with very lovely staff! We loved the personal touch here and there within the rooms, such as the bears, ducks, candies, notes, odd little thing to mention too but we esepcially loved the comfy robes!! (Really sad that we didnt have time at the end to buy and take home) Also one mega plus point is that they have their own concierge like device which gives us really helpful tips and most of all, the free wifi access, which you can take out of the hotel and use all over macau! In general we really enjoyed our stay and would love to stay for longer or come back again very soon’

Punti negativi: The access of the lifts bothered me, as Conrad had a casino below and it is also within the same complex as other hotels as well as a shopping mall.... so we would have expected there to be extra security measures within the lifts, ie hotel room floors should not be accessible unless you scan your room key ( which is common in many hotels across the globe). Theres also no extractor fan within the bathroom (or at least not one that we managed to find), so it gets super steamy after one person has shower/bath. If anything else, just the breakfast place was a tad far away for early mornings:)

Punti positivi: price is very reasonable.

Punti negativi: non-smoking room still have some smoking smell.

Punti positivi: Colazione e la pulizia camera

Punti positivi: The staff Renée from the reception desk was very nice and helpful with us.

Punti negativi: Nothing

Punti positivi: Good breakfast Amazing clean spa Big bathroom Big lobby Fast service Wifi View Location Staff Gaming area The mall Everything

Punti negativi: Suite : Air conditioning was not work inside the room Only in the living room No taxi stand

Punti positivi: Convenient

Punti negativi: No promotion or discount with 天浪淘园

Punti positivi: Nice in room pool , spacious room and shower area,nice staff

Punti positivi: Tutto mi è piaciuto tutto, cattive sorprese nessuna, oltre ogni aspettativa, capisco non è alla portata di tutti, ma ne vale assolutamente la pena, ci sono periodi in cui si può risparmiare più della metà

Punti negativi: Niente

Punti positivi: Everything

Punti negativi: Water in small plastic bottles

Punti positivi: The room is amazing and the staff makes you feel at home. The bathroom is simply incredible and the little "swiming pool" in the room and the view are perfect. The spa is one of the best in Macau and the dinner at Belon was very good.

Punti negativi: The breakfast. Definitely not worth it and not to the standard of bayan tree or belon. The bread, the croissant, the brioche everything was dry and the pancakes and waffles were sitting there for hours probably.

Punti positivi: Banyan Tree knows how to create a private, aromatherapic, and peaceful world for clients. Staffs are very kind and hospitable.

Punti negativi: Rooms may need a little renovation. Some light switches in the room were out of order. Housekeeping can be more environmentally friendly.

Punti positivi: Everything. The service was especially good.

Punti negativi: Nothing

Punti positivi: Beautiful pool and views from room. Room service impeccable. Brilliant shower. Location pretty good - walkable to old taipa village, not overwhelmed by casinos, and with some local flavor.

Punti negativi: It was undergoing refurbishment which is necessary - we had a plumbing issue which shouldn’t happen at this type of hotel. The service was great but the facilities let the hotel down. And make the (very) high price a stretch.

Punti positivi: Friendly, personalised and flexible service, excellent massage, beautiful pool and superb Chinese restaurant. The room we already knew to be fantastic

Punti negativi: Frequency of connecting buses, they only started at mid-day.

Punti positivi: Rapporto qualità prezzo Ambiente tranquillo Lusso esclusivo Colazione in camera

Punti positivi: Huge tub and couch with spectacular view

Punti positivi: Everything. Nice room & heated swimming pool with pleasant panoramic view. Comfortable bed, personalized (vegetarian) room-service breakfast , hospitality & care from staff made us a relaxing & enjoyable stay. I will come back again.

Punti positivi: Great staff nice location highly recommend thank you for taking good care of us

Punti negativi: Nothing

Punti positivi: one of the best hotel I’ve ever been

Punti negativi: nothing

Punti positivi: Quiet, comfortable room. Staff extremely helpful and very friendly. Great location with public transportation nearby.

Punti negativi: Breakfast a bit limited.

Punti positivi: Cozy bed, helpful receptionist,

Punti positivi: 1) I really appreciate the bellmen greeted me when I stepped in the hotel door. I am very impressed about it. 2) All the staffs are able to greet me by Dr. Pang or my husband Dr. Hsin when we stepped into the lobby when we went out. It was really good. 3) We stayed in the One-bedroom suite and it is really spacious. The interior design is using very high quality finishing, the bedding and pillows are very comfortable. I can see the interior designer and the hotel owner has put a lot of effort to make it a good stay. 4) I am impressed that there is NO smoking smell in the room. 5) There are a lot of bottles of water 6) Many tea choices. 7) It was a very thoughtful design to have 2 wash basins and we don't have to fight for the space. 8) The slippers are very comfortable. 9) We stayed in Ritz Carlton suite, Bayan Tree Villa, MO but we like our Nuwa experience very much with the personal touch. 10) The staffs are very friendly and professional. 11) The hair salon service is really great.

Punti negativi: 1) The lighting in the walk-in closet is too dark, it is better to have more lighting. 2) There should be more hook to put in the shower to put tower. 3) Conciege is unable to help us to get the Grand Prix ticket. I am very disappointed about it as I believe hotel conceige supposes to sort all plms for us. 4) The curtain in the washroom is really a plm. Always has to make the extra to close it and step into the bathtub. 5) Please provide personal shoppers service that can help me to get presents. 6) Gym should consider to add rolling machine. 7) The spaghatti that my sons order is too dry.

Punti positivi: The staff is pleasant

Punti negativi: The mattress can't support the body and feeling pain after the night

Punti positivi: ALL !!

Punti negativi: nothing

Punti positivi: Minibar gratuito, camera bellissima, ottimo servizio.

Punti negativi: L'unica lamentela riguarda la mancanza di sibilo nel casinò e i bar troppo pochi. Ho Prenotato Accidentalmente il mio hotel sul lato della Cina e non ho visto il visto, quindi speravo che qualche festeggiassero in stile las vegas perché non sono un giocatore quando ho prenotato la camera come alternativa. A parte questo, le strutture erano ottime! Un po' di ultra lusso che mi ha aiutato a distendermi nel bel mezzo di un lungo viaggio in bacpacking.

Punti positivi: Location was great.

Punti positivi: everything was good! especially 1time free amenity a day was fantastic!

Punti negativi: none

Punti positivi: Just a minute walk to the village.

Punti positivi: Esagerata molto grande organizzazione perfetta

Punti negativi: Praticamente una città dove ogni giorno arrivano decine di migliaia di cinesi a giocare nel casino enorme,comunque tutti gli alberghi sono dei casinò

Punti negativi: Great hotel .

Punti positivi: Big comfy roam. Staff was great.

Punti negativi: Pool facilities were under renovation.

Punti positivi: Perfect service. Everything great. and thanks special service. my partner is very happy and enjoy hotel. Express Checkout available. very quickly.

Punti negativi: Nothing.Excellent service.

Punti positivi: Very luxurious rooms