Hotel a Macao

Punti positivi: Dimensioni e apparecchiature della camera. Il servizio è fantastico. L'hotel è in buona posizione per esplorare l'eredità portoghese sulla Penisola.

Punti positivi: Il servizio eccellente

Punti positivi: The view is wonderful and significant

Punti negativi: Nil

Punti positivi: Amazing tower view. Excellent facility and service as always. Would be perfect if bluetooth speaker is available.

Punti positivi: Location, staff were very friendly and helpful, and facilities were amazing

Punti positivi: Mandarin Oriental Macau was simply awesome...

Punti negativi: Not a compliant or concern to mention..

Punti positivi: Excellent location with spectacular sea view, and shout out to the staff at the gym for giving me a detailed tour (and all other staff are friendly and welcoming), highly recommended if you want to look for a high-end accommodation in Macau.

Punti positivi: Great room, great service and the staff are all friendly.

Punti positivi: View and specious

Punti negativi: Not including the breakfast; staff came in to set up for sleeping while we were not in the room, one of my friends got scared thinking went to the wrong room!

Punti positivi: All the staff i met were friendly, attentive and professional, whether its the front desk, concierge, the pool, restaurant and the house keeping staff. food is excellent. Service very good. Very comfortable stay, spacious room.

Punti positivi: The staff The view The location

Punti negativi: The hotel was helpful in all ways I got stuck there during a typhoon where no boats, cars, or planes could leave the island. So i just had book something and this is what was available. The staff was helpful and full lf good smiles. They were good in giving information and checking things up regarding the typhoon. The suites were great with an exellent view . Didt really get enjoy it and check the rest of the property out since we checked in late and left early morning

Punti positivi: The cocktails are to die for and the staff made the visit to bar very special indeed. The dinner was a 5 course sampling menu which was excellent and interestingly the staff canvassed our opinions on the different dishes chosen. Delicious and fun.

Punti negativi: The pool was closed, but that was due to the inclement weather, so not much to complain about really.

Punti positivi: The room is really comfortable and the staff always willing to help

Punti positivi: Hardware is exceptional, as expected from Ritz Carlton

Punti negativi: Check in waiting time was slow as there was only one staff working on that whole level.

Punti positivi: Best hospitality and extreme luxury experience ever We had a premier room.. you heve to see before to believe it.. just woooow

Punti negativi: Nothing

Punti positivi: Brilliant stay. Very personalised.

Punti positivi: Poor training in customer orientation

Punti negativi: Very rigid

Punti positivi: Well designed properly, cozy and comfortable. Very exclusive feels!

Punti negativi: The outdoor swimming pool . Can’t use it during cold season! Can’t enjoy it.

Punti positivi: Outstanding standards of suites luxury standards and the staff services. Experienced in various suites staying experiences Ritz Carlton Macau offered the most 5 star+ experience to us amongst the others that the staff services must take account for the contribution to the total guest experiences. There is a subtle refinement between "excellent services" and "always endeavouring their best" and the staff from Ritz-Carlton Macau achieved the latter.

Punti negativi: While guests may pay to choose the hotel brand, but never be able to choose the accompanying neighbouring guests. Surprising the chunky door of the suite did not soundproof much and other guests do come and go during 12am to 4am after having fun in the casino or with alcohols. I was working overnight so kind of worried my family got bothered in their dreams.

Punti positivi: Everything

Punti negativi: Nothing

Punti positivi: Very outstanding service, over delivery which gave me and my kids lots of surprises. All the hotel staff I met are very friendly, helpful and professional. They provided help without I asking for, eg offer to take pics for my family when the staff see us holding the phone, prepare the high hair for baby when saw that a baby with us! Very considerate staff!

Punti negativi: No

Punti positivi: Very few hotel makes you TRULY feels welcomed. Makes you TRULY feels that they care about you and your needs. Ritz Carlton Macau can. As a repeated customer, from the moment that I steps into the lobby, the moment Ritz Carlton's signature fragrance hits my nostril, to seeing the smiles of the staffs and all the familiar faces that call you by name... it just feels like coming HOME. It's like returning home after a long journey. That sense of "belonging" is so overwhelming that you can't help but feel happy and put a big smile on your face. Sure, it cost more than most hotels in Macau, but believe me, there is just no place like it~

Punti positivi: The room is large, clean. The shower is wonderful. The staff is friendly and helpful!

Punti positivi: The location is great and shares access with the other nearby hotels and casinos, including the themed Venetian and Parisian. The staff were absolutely faultless and the hotel was spotlessly clean.

Punti negativi: We stayed at the St Regis Macau two weeks after experiencing the St Regis Zhuhai and although both are 5 star hotels there is an enormous difference between the two. The St Regis Macau is obviously an acquisition of an existing hotel, whereas the Zhuhai property is a brand new building that is absolutely stunning in its design and decor. Our stay at the St Regis Macau was certainly very lovely but it was missing a number of small touches and prestige that made the stay in Zhuhai absolutely exquisite.

Punti positivi: Butler team is very warm and welcoming! It is truly the best location in Macau!

Punti negativi: No even a thing!

Punti negativi: The maintenance of the swimming pool could be better.

Punti positivi: Fantastic butler service along with honeymoon amenities were impeccable!

Punti negativi: nothing I could think of.

Punti negativi: Lack of choices for restaurants and lobby too small with little features.

Punti positivi: We ate dinner in the hotel only restaurant, the food were generous, the staffs were nice and pleasant.

Punti positivi: Butler service and especially Raymond from the concierge made our stay very comfortable. Attentive to our needs to a T. I hope they can keep up the quality and service.

Punti negativi: Not much

Punti positivi: Very comfortable bed. Very friendly and helpful staff

Punti negativi: Building site beside the hotel so noisy at the pool

Punti positivi: Every thing was great ‘ people kindly and help ‘ the room so nice and breakfast is great ‘ and I want thank chef / JAVED For help me ‘ THANK YOU FOUR SEASONS so much

Punti positivi: In a competitive market like Macau, the Four Seasons rises above the others through their amazing staff and service level. Having said that, they have beautiful facilities and super comfortable rooms but what has left us with such a wonderful impression is the friendliness and professionalism shown by all the staff we encountered during our 1 night stay. The breakfast buffet was delicious with an assortment of juices and smoothies as well as sparkling wine for those imbibing. The hotel had 5 pools all with different temperatures catering to each person’s tolerance to cold water - which in my case was very low. The spa had a jacuzzi, sauna and a misting shower which was very refreshing. All in all, everything you would expect from a 5 star hotel and more. I wish we could remember all the staff’s names who served us but a big thank you to Apple, Spencer, Carmen, Sng for a thoroughly enjoyable stay. We will be back!

Punti positivi: From the service, the food, the staff all was excellent.

Punti positivi: This is the best hotel I ever been in my life!! The staff members are so nice and respectful. The facilities of the room - the coffee machine TV and more are so great and make your stay the best. The hotel has 5 outdoor pools - cold pool, hot pool and more. The spa is so clean and relaxing. Wish I could stay there forever. There is a lot of food at breakfast and it's so fresh and delicious!!

Punti positivi: I really love the breakfast here!! Everything else was great too.

Punti positivi: The best service I’ve ever received in a hotel. The staff went above and beyond in every scenario consistently across all team members over my entire trip. I was overwhelmed with their exceptional support.

Punti positivi: Stuff are very kind and helpful

Punti negativi: Arabic food is not available

Punti positivi: Amazing staff! I chose this hotel to celebrate my husband’s birthday and the staff were so hospitable and meticulous about making it special for my hubby. Thanks to June!

Punti positivi: Pool

Punti negativi: Nothing

Punti positivi: Hospitality and guest friendly service was excellent.

Punti negativi: Nothing.

Punti positivi: favolosaaaaa se volete passare una notte di lusso qui è L ideale rapporto qualità presso incomparabile la consiglio davvero tanto ,vasca con tv a schermo piatto vista sui grattacieli una (non solo una) piscina da fare invidia davvero tutto super!!!consigliatissimo!

Punti positivi: Tutto favoloso! Servizi meravigliosi

Punti positivi: Molto particolari all'interno. Corridoio più grande e più luminosa.

Punti negativi: Ha bisogno di una piscina più grande

Punti positivi: Staff are professional and warm.

Punti negativi: It is unbelievable that the check-in line at this 5-star hotel is so long with so few check-in counters. It took me about one hour to check in. Standard check-in time is already as late as 3:00 pm. And then it takes about 1 hour to check in?! By the time a customer checks in, it is almost 5:00 pm. And then you would need to check out at 11:00 am the next day. The hotel really “steals” away 6 hours of time out of a 24-hour day from a customer paying for a full-day stay.

Punti positivi: The room is amazing

Punti positivi: Wynn Palace is officially the best hotel in Macau

Punti positivi: The gym is small and not very well equipped compared to the size of hotel !

Punti negativi: The water show and cable card are amazing

Punti positivi: Hotel nuovissimo Pulizia maniacale Ristoranti eccellenti e scenografici Ad ogni angolo crea stupore e meraviglia Personale preparatissimo Design unico La catena Wynn e’ sempre il top ovunque

Punti positivi: Soggiorno spettacolare, il migliore hotel di Macao

Punti negativi: Niente tutto perfetto

Punti positivi: The rooms were amazing

Punti negativi: long walk to the room

Punti positivi: Nice, comfortable room

Punti negativi: None

Punti positivi: Staff were very friendly and attentive. The staff at the pool were excellent.

Punti negativi: For the size of the hotel an additional cocktail bar would be good.

Punti positivi: so nice

Punti negativi: nothing

Punti positivi: It’s really awesome experience in Macau

Punti positivi: Was good like steak and eggs

Punti negativi: Hotel is full of pretentious rich wannabes that are rude and evil , advertised price was wrong and was charged more at the hotel

Punti negativi: Bed had a vomit smell, breakfast was not great, also alot of dishes and drinks missing at 10o'clock

Punti positivi: I want to acknowledge GARY the bell man who assisted me from the day i check in and to the day i check out..he was really professional and very sincere in his work.. very friendly too! all the staff are very friendly! ❤️ everything i need was delivered at the very short time!

Punti positivi: Clean spacious room! Loved the many pools!!

Punti negativi: N/A

Punti positivi: The indoor pool, sparkling wine in breakfast buffet, in room pool was fun

Punti negativi: Glass door for toilet, but not a big deal

Punti positivi: Tutto mi è piaciuto tutto, cattive sorprese nessuna, oltre ogni aspettativa, capisco non è alla portata di tutti, ma ne vale assolutamente la pena, ci sono periodi in cui si può risparmiare più della metà

Punti negativi: Niente

Punti positivi: Breakfast is deliciious

Punti negativi: Indication is not clear which floor serves the breakfast.

Punti positivi: breakfast food selection not good! location is fine!

Punti positivi: facilities and environment are very nice. The housekeeping services also are great, and those room attendant are very polite.

Punti negativi: everything is good.

Punti positivi: OK

Punti negativi: No

Punti positivi: The design and setting of the room

Punti negativi: The room temperature, sometimes too cold sometimes too hot, despite we adjust the setting

Punti positivi: Everything - bed pool room facilities

Punti negativi: Nothing

Punti positivi: I just loved everything about the hotel

Punti negativi: Absence of vegetarian options at breakfast

Punti positivi: The staff are exceptionally friendly especially our housekeeping person, Andree Marturillas. He was very prompt and courteous.

Punti positivi: Service

Punti negativi: I could see in certain areas that construction and design detailing was not up to a 5 star level.

Punti positivi: Deputy manager, concierge staff service upon request on we chat before and during the stay.

Punti positivi: The room were very neat and clean. The hotel staff were very courteous and helpful. I would definitely recommend to stay here when visiting Macau city of dreams.

Punti negativi: There was no lock system in bathroom.

Punti positivi: This hotel and its staff are exceptional. We booked a premier room with our two young children. We had a late check in and when we entered our room, there were fresh fruits and donuts waiting for us. With toddler slippers, towels, toothbrushes and a baby bath robe! What surprised us even more was the staff had installed bumper corners on sharp edges to prevent my children from getting hurt. This itself showed how attentive its staff are to their individual clients needs. Service has been amazing throughout, and their breakfast buffet is delicious! Lastly- we left our watch in the rooms safe and we didn’t realise until we were back in Hong Kong. I contacted staff immediately thinking it’s probably the end of it. But no, staff got back to me that they had found my watch! Not only are they prompt, their staff were very honest. They arranged for the watch to be sent back to my address in hk and I’ve received it back within 5 days in original condition! Great job Nuwa! We are so pleased with our stay at your hotel we cannot wait to be back for another staycation! Thank you thank you to all the staff there

Punti negativi: Nothing

Punti positivi: Excellent hotel with ultra friendly and helpful staff. Big room n bathroom that we just didn’t have enough time to enjoy as much. Nespresso available in the room so it gives u a good start of day. It’s rebranded fr crown but it’s kept just as new. Smaller n less busy hotel as compare to Venetian n Galaxy, but this is indeed something we treasure.

Punti negativi: One day is too short and the shortfall is that it doesn’t have the galaxy type of water park.

Punti positivi: The property is modern, comfortable and quiet. The room was spacious and clean. The staff (reception, concierge and room staff included) was all friendly and eager to help. We were very happy to stay at this hotel.

Punti negativi: None.

Punti positivi: 1. Staffs are very helpful and truly taking guests as the first consideration. 2. Night turn down service that can be matched to the luxury hotel standard is extremely good considering the hotel’s very competitive price. When you are back you would find before bed deserts, water, lights etc ready. 3. In room breakfast can offer a rich choice s. 4. Hotel has done a magnificent work in terms of communications on main social chat tools. You can get very quick reply in such apps by consulting their online staff. 5. Location is good. Very close to the Venetians, the parisian and the Sands by less than ten minutes walk. You can stay here enjoying the peace yet keeping easy reach to other famous casinos. The hotel itself owns a casino inside the building too. 6. I will definitely choose this hotel as the only option in Macau in the future.

Punti positivi: Spacious

Punti negativi: Location

Punti positivi: Service and room

Punti negativi: none. over my expectation.

Punti positivi: Disposizione delle camere. Letto comodo

Punti negativi: La piscina era fredda

Punti positivi: Echo Chen è la migliore!

Punti positivi: We loved everything about this place. In particular our greeting and farewell from Adrian. He was wonderful and made us feel very welcome..... the breakfast was probably one of the best we’ve had in all of Asia. The pool area is so amazing and we had the most amazing pina coladas poolside. Loved the grand Hyatt Macau...

Punti negativi: Nothing

Punti positivi: Excellent pool if you’re a swimmer

Punti negativi: Slow housekeeping

Punti positivi: Very clean and spacious. The view from the room to the Wynn palace fountain was beautiful. Very nice breakfast with multiple choices of Chinese and western food.

Punti positivi: Hotel located really close to the airport and the ferry pier to Hong Kong. Rooms are bright and clean. I spent a whole day just stay at the hotel watching movies and go swimming. Staffs are friendly, actually nothing to complain in my experience. Definitely will come back!

Punti positivi: the location, pool, breakfast was great. room was very large and nice views

Punti negativi: the poor quality of the finishes, dated design, old TV, the mass tourism feel due to the casino environment

Punti positivi: Camere molto ampie, bagni con doccia e vasca veramente belli. Colazione a buffet molto buona.

Punti negativi: poco personale per la pulizia delle camere, che spesso avveniva nel tardo pomeriggio.

Punti positivi: Hotel , Meraviglioso , dentro alla City of dream , Posizione molto bella , elegante , staff gentilissimo , collegato a macau con navetta ma il taxi comunque non e' costoso ( e lo consiglio ) hotel vicino a tutte le attrazzioni di taipa ... Ci tornero' sicuramente

Punti negativi: Niente

Punti positivi: Love this hotel, been here for several times. Very relaxing experience, especially the pool and jacuzzi. Breakfast is good, but not much change in the menu in the past few months, for me is quite boring.

Punti positivi: All your staff are nice and very welcoming especially Mr Nicor who assisted us. The service and the drinks in the lounge are great. Special mention to the person on duty Mr. Matito who was very accomodating.

Punti negativi: The band was not available in the lounge at that time. Also, I have a suggestion for the cover of the bathroom. I think it is more comfortable if it is inside. For those who will going to stay there with friends or colleagues they will feel nervous that the cover might be removed.

Punti positivi: Perfetto tutto

Punti positivi: great location

Punti negativi: a desk for working on would be a nice addition

Punti positivi: First of all, the check in, we saw check ins at the other mainstream hotels like venetian, the queue for the check in was just ridiculous...but here at conrad, you are attended immediately with very lovely staff! We loved the personal touch here and there within the rooms, such as the bears, ducks, candies, notes, odd little thing to mention too but we esepcially loved the comfy robes!! (Really sad that we didnt have time at the end to buy and take home) Also one mega plus point is that they have their own concierge like device which gives us really helpful tips and most of all, the free wifi access, which you can take out of the hotel and use all over macau! In general we really enjoyed our stay and would love to stay for longer or come back again very soon’

Punti negativi: The access of the lifts bothered me, as Conrad had a casino below and it is also within the same complex as other hotels as well as a shopping mall.... so we would have expected there to be extra security measures within the lifts, ie hotel room floors should not be accessible unless you scan your room key ( which is common in many hotels across the globe). Theres also no extractor fan within the bathroom (or at least not one that we managed to find), so it gets super steamy after one person has shower/bath. If anything else, just the breakfast place was a tad far away for early mornings:)

Punti positivi: every good

Punti negativi: nil

Punti positivi: The hotel room is very big.

Punti negativi: There's smoking smell in the room. Hotel reception tried to change the room for me two times. However, the two new rooms have a very strong ozone smell.

Punti positivi: Everything was perfect. Location is great if your main purpose of the trip is to relax and hang out in the shopping centers/casinos/hotels, as the hotel is located inside the Cotai Central, which houses three other hotels as well as a good variety of shops and restaurants. It is also connected to the Parisian and the Venetian via skywalk, so you never have to step outside if you want to go check out other shops and food places. The hotel staff were very friendly and accommodating; they let us check in early, even though it was a few hours prior to the check-in time, and whenever we asked them questions, they tried their best to get us the right answers as soon as possible. Breakfast was amazing with a lot of options. We would love to return to Conrad Macao for our next visit to Macao.

Punti negativi: Nothing really. The hotel lobby was a little hard to find, especially from the other side of the building (East Lobby).

Punti positivi: Colazione e la pulizia camera

Punti positivi: The staff Renée from the reception desk was very nice and helpful with us.

Punti negativi: Nothing

Punti positivi: Very helpful staff very good facilities and amenities at the hotel one of them is the handy phone with WiFi which we used on days out exploring macau

Punti negativi: lack of service, nothing special about the hotel, oldish.

Punti positivi: Good breakfast Amazing clean spa Big bathroom Big lobby Fast service Wifi View Location Staff Gaming area The mall Everything

Punti negativi: Suite : Air conditioning was not work inside the room Only in the living room No taxi stand

Punti positivi: The staff Kelly who can speak Korean very very well, she helped me a lot! I strongly recommend this hotel to Korean.

Punti positivi: Convenient

Punti negativi: No promotion or discount with 天浪淘园

Punti positivi: Amazing experience from start to finish. We got upgraded to a suite and it was so spacious and beautiful, and the decor is just so grand and fitting for Macau. The staff treat you like royalty and go out of their way to make sure you have everything that you need. Two lovely gentlemen from the concierge even walked us all the way to the ferry terminal and carried our heavy bags for us and stayed with us until we had tickets. Everything was perfect and we had the full 5* experience! And unlike the popular named hotels in Macau, it’s not crowded and full of tourists.

Punti negativi: The only reason I haven’t given it a full 10 is because of the lack of shuttle buses that are on offer, especially considering it’s located a bit out of the centre. So it’s a bit hard to get around!

Punti positivi: Free upgrade without any hesitation, the front desk is top services. Super satisfied!!

Punti positivi: The hotel is next to the pier which makes it very easy to go (around 5 mins walking distance through the bridge). You got swimming pool and gym, also a casino inside the hotel which you could enjoy without paying extra. The front desk was very nice to upgrade my room since it was nearly my birthday. Room is clean and big, and bright. The hotel is linked to the Fishermen's Wharf, which is a very nice spot to look around and relax. We enjoyed staying very much.

Punti negativi: a little bit far away from the city town, you will need to get on a shuttle bus of other hotels' or local bus to get there.

Punti positivi: The staff are excellent and clean

Punti negativi: Not enough shops

Punti negativi: The stuff was not helpful. The gust service manager *Adam* was Uncooperative and impolite in the work. I don’t recommend this hotel to any one because of the stuff behavior and attitude

Punti positivi: We received upgrade to a suite. Very friendly helpful staff and a great location handy to everything.

Punti negativi: No dislikes for this stay.

Punti positivi: The view from my sea-view room was fantastic especially at night. Legend Palace Hotel is truly palatial. The reception staff was very helpful and friendly. One bell service staff who helped us with our luggage when we arrived and so happen also helped us with luggage to Turbojet terminal was indeed very helpful and informative. Sorry i cannot remember his name for certainty but I think it was Dickson.

Punti negativi: What I did not like was a shocking incident in Legend Palace cafe INFINITE. I was asked to pay my bill even before the food arrive. I must have a " lost all " expression that morning even I never gamble as a rule.

Punti positivi: Location benefit is that is was near the ferry port - but not the best location overall.# However for the price - I would doubt you could find better in Macau

Punti negativi: Location a little better, only staff on front desk have good english. Hard to communicate with room keeping or other hotel staff - but manageable with patience

Punti negativi: if the room is seaview will perfect

Punti positivi: Suite meravigliosa

Punti negativi: -

Punti positivi: the view is fantastic

Punti negativi: nothing

Punti positivi: Great view to see firework display in Macau

Punti negativi: When I check in, the reception tell me that my room cannot see fireworks. I was shocked for the harbourivew room I have booked. Fortunately, the room is very good, and I can see the firework. But the reception staff should know the view of the room well.

Punti positivi: Extremely helpful and friendly staff. Amazing views from the room. Perfect for watching the fireworks competition.

Punti positivi: The friendly and very helpful staff together with the luxurious rooms.

Punti negativi: Over the 2 days we stayed at the Altira we could not fault anything.

Punti positivi: Rapporto qualità prezzo Ambiente tranquillo Lusso esclusivo Colazione in camera

Punti positivi: Exceptional property and staff.

Punti negativi: nothing > all was very good

Punti positivi: Excellent. Will like to come back.

Punti positivi: Excellent service! Especially they care about your baby need (such as bath, sleep). Welcome tea very nice, their breakfast is room service is an excellent idea which can let you enjoy in your room and the best of window view with breakfast! Fantastic!!

Punti negativi: I tried but can't find any!!

Punti positivi: Exceptional staff and Service, stunning views over to Macau, great in room dining and seamless check in / out process.

Punti positivi: Great view of Macau across the river. Nice eating breakfast with this view

Punti negativi: no place at hotel to have a coffee and snacks

Punti positivi: Rooms very big like mini suites

Punti negativi: That checkout has to be 11am. too early uf your flight is at night. Also no lounge area that you can wait.

Punti positivi: Mi è piaciuto molto il fatto che i servizi fossero eccellenti. La camera era spaziosa e il buffet della colazione era eccellente

Punti negativi: La posizione è buona. La colazione è eccellente

Punti positivi: Uno dei migliori Sheraton nel mondo.

Punti positivi: La posizione è buona. Vicino all'aeroporto con un servizio navetta gratuito. Altre località come Parigino, palazzo veneziano o Wynn sono nelle vicinanze (a piedi). Il personale è cordiale e cerca di essere disponibile.

Punti negativi: Il check-out Check-in e potrebbe essere più organizzato. Sembra che ci sia mai abbastanza contatori aperto. Anche se ci sono molti dipendenti disposti intorno. Anche se ci sono molti posti per mangiare (buffet, food court, ristoranti) il pranzo/cena l'assortimento è piuttosto stretta. Cucina internazionale vera o tentativo di distinguersi dagli altri hotel di Macao/resort è mancante.

Punti positivi: Il prezzo dell'hotel è il migliore per la qualità offerta.

Punti positivi: The location was great to me.

Punti negativi: I have not opted for breakfast during booking. To my surprise, the room did not provide the kettle to make coffee and tea. For a Five Star Hotel standard this was a disappointment for me. I am not sure if we do not opt for breakfast they may remove the kettle and coffee sachets !!

Punti positivi: Concierge, especially the girl (we forgot her name), very friendly and patient answer our questions.

Punti positivi: fast check out! and clean room. so I'm happy day done.

Punti positivi: Spacious and clean room

Punti negativi: Reduce cost of room

Punti positivi: Good location and good property

Punti negativi: Too much of waiting time during check in. We had to stand in queue for an hour post international travel. Should also include cross border bus stops

Punti positivi: Perfect

Punti positivi: facilities and location

Punti negativi: nothing special

Punti positivi: casinò camera fantastica check in rapidissimo moltissimi ristoranti

Punti negativi: tutto perfetto

Punti positivi: The Guest service ambassador made our experience very comfortable during the Check-in process . Definitely a standout service

Punti negativi: Too big to be able to feel comfortable and the pool was nothing spectacular. Maybe it would be better if they would have an adults only pool

Punti negativi: We ordered for pizza through room service. Sheraton was out of pizzas for two days. Being a 5 star hotel it’s surprising how a hotel like sheraton would be out of pizzas for 2 days.

Punti positivi: Buffet is good.

Punti negativi: Terribly slow check-in process Crowded and noisy lobby Cheap price in a cheap place

Punti positivi: La prima giornata spesa tra ceak in e problemi vari, il ceak out con discussione sulla tariffa che dovevo pagare, mi era stato chiesto quasi in doppio dell importo stabilito con la prenotazioni, lunghe discussioni fino a quando non hanno verificati la prenotazione , stressante!! In italia daro' incarico al mio legale di valutare il danno visto che il primo giorno ho dovuto saltare un impegno.

Punti negativi: Pocoterribile il ceak in

Punti positivi: Minibar gratuito, camera bellissima, ottimo servizio.

Punti negativi: L'unica lamentela riguarda la mancanza di sibilo nel casinò e i bar troppo pochi. Ho Prenotato Accidentalmente il mio hotel sul lato della Cina e non ho visto il visto, quindi speravo che qualche festeggiassero in stile las vegas perché non sono un giocatore quando ho prenotato la camera come alternativa. A parte questo, le strutture erano ottime! Un po' di ultra lusso che mi ha aiutato a distendermi nel bel mezzo di un lungo viaggio in bacpacking.

Punti positivi: Amazing design very good breakfast and room is huge

Punti positivi: Everything

Punti negativi: Nothing

Punti positivi: Tutto stupendo... tutto ottimo!!!

Punti negativi: Pelestra poco attrezzata

Punti positivi: Esagerata molto grande organizzazione perfetta

Punti negativi: Praticamente una città dove ogni giorno arrivano decine di migliaia di cinesi a giocare nel casino enorme,comunque tutti gli alberghi sono dei casinò

Punti positivi: Great friendly staff. A gift of chocolates & plenty of water is a great service. Free mini bar for first day is also good service . Thank you

Punti negativi: Hard to find a chair by the pool. Most people are not on the chairs just their towels.ost people in the wave

Punti positivi: One of the guests is an old lady of 99 and is on wheel chair for most of the time. The rooms allotted were very close to the lift like bby as requested. The hotel has generously sent a birthday cake in celebration of my sister's big day on 17-9-2019. She is a guest from the USA. The hotel staff, including housekeeping, were very courteous and helpful. In-room USB charges of various sizes were at finger-tips. Late check out for one room was allowed to 1pm as requested. The hotel is ideally located and is all-inclusive. Facilities range from the casino to fine food and dining. Not to mention a variety of posh shops for guests to choose from though we didn't hv much time to do that ! We had a great time and enjoyed our stay very much.

Punti negativi: When I think of it later.

Punti positivi: Amazing! The best resort ever!!! We enjoyed so much the swimming pool complex that we even stayed longer after check-out. Great infrastructure, everything is provided, even complimentary min bar and noodles! :) Could not have asked for a better holiday. Make sure you check the gardens at night, it is so beautiful :)

Punti positivi: The bar contained complimentary snacks and drinks, which I never had before in any other hotel. The room was amazing, large and the view was great. The staff who cleans the room arranged all my messy make-up in order which i can't even do myself, so I was pleasantly surprised! Just felt so welcoming in general. Pool staff was amazing too, the guy from Philippines has the best attitude towards customers, he was so friendly to me and my partner, and he also served us the best mojitos we have ever tried! He should get a promotion! Loved everything about the hotel.

Punti negativi: A little more vegetarian options of noodles in the vending machine (all contained fish or beef)

Punti positivi: We booked the Royal suite & another room which was upgraded to King Executive. From a few days prior to our arrival I was reached by phone which later communication was through Whatsapp for our 'butler service'. I have to say the 'Butler Service' is what made this entire experience perfect. Obviously the hotel is beautiful and facilities are great, swimming pool and lazy river so much fun for the kids, but I absolutely appreciated the Butler Service especially travelling with a big family. I am assuming it only comes with the Royal suite service which I would pay again any day. We went for my 7 year old son's birthday celebration for a quick getaway from HK, and we were a group of 8 - 1 infant, one 3 year old, one 7 year old, my parents, my husband and my helper. Through the whatsapp communication they helped us to arrange everything ahead of time, even a surprise decoration and cake for my son - and I have to say he was sooooo happy with everything. Alice our Butler was super professional and amazing. It was such a smoooooth wonderful experience which is not easy for a big group. We would definitely come back! We travel a lot and I have high standards, and Galaxy definitely topped it! Thank you!

Punti negativi: Hmmmmm difficult to think of one....

Punti positivi: The nicest hotel we have ever stayed in. We plan to come back.

Punti positivi: The swimming pool was very nice! The snacks too were free!

Punti positivi: The trip was for my son’s 5th Bday. The hotel staff contacted me a few days to confirm the greeting message and arriving time in advance. They gave us an upgrade and the room is quite clean. The breakfast was at the executive club.

Punti positivi: Wonderful for kids thanks to wave pool and nearby water facilities

Punti positivi: Very clean and very comfortable!

Punti positivi: Staff really nice. Facilities are excellent. Great swimming pool. Rooms are very clean. Concierge anr reception staff very efficience. Speak very well english.

Punti negativi: Nothing

Punti positivi: my room was very spacious and the service was impeccable

Punti negativi: the beds were very comfortable, but the extra rollaway bed was not

Punti positivi: Every thing is nice

Punti positivi: Facilities are amazing and staff is friendly

Punti negativi: Asked for non-smoking room. However in of the room we smelled definitely smoke, despite the sign non-smoking. When we mentioned this they placed a dehumidifier, which was good. But took a while before Air was clean and our kids had to fall asleep in a room with smoke smell. We did not want to change the room as we had an interconnected room with the whole family and it was already late. I just feel that either you should have non smoking rooms or smoking rooms but not temporary non smoking rooms. That is not the same.

Punti positivi: The taste is fair, and the location is convenient. But the choice of food can be improved.

Punti negativi: No free movie offered.

Punti positivi: My wife and I loved this hotel. Room was amazing, lots of space, well decorated, everything we needed and more. The bathroom was very big and grand, it had a huge bathtub we both easily fitted in with plenty of room left over. Clean, everything worked, staff very friendly and helpful. Very convenient to access the Grand Resort Deck - get in the lift, get off on 2nd floor, and you are there, practically on your doorstep. A few minutes walk to Taipa Village which is another feature we enjoyed. It was a special birthday for my wife, the hotel provided a personalised card and bottle of wine, which was very kind of them. I have stayed in more expensive hotels before but Okura is definitely one of favourite places, the style and decor is just right, so relaxing, they do not overdo anything like other 5-star hotels

Punti positivi: La posizione è buona

Punti negativi: Per molti vi scortesi

Punti positivi: Un ringraziamento particolare allo staff che mi ha reso disponibile nel pomeriggio prima di partire, il bagno della palestra per una doccia e per cambiarmi i vestiti sudati. Questa è una professionalità ed ospitalità che raramente si trova. Ancora grazie; sicuramente da consigliare!!

Punti positivi: Strategic and easy access.

Punti negativi: Breakfast dishes are the same with limited choices. Would be better if shuttle is available to places of attraction i.e. cotai

Punti positivi: Staff were very helpful especially Smile in reception and Concierge Jim

Punti negativi: Booked months ahead but couldn't have a no smoking room with a double bed. Had to sleep in single beds or have smelly room

Punti positivi: it was accesible and close to the macau landmarks. Also, cheap breakfast!!

Punti negativi: just not having available shower caps for the ladies

Punti positivi: It exceeded my expectations, all staff were great performance which the whole department. I recommend this accommodation for guests who will visit Macau. They are enthusiastic, friendly, and useful.

Punti negativi: Nope

Punti positivi: Staff was excellent, room was very comfortable

Punti negativi: All hotel amenities closed at 10pm. Nothing to do around the hotel and everything is closed in the evening. Prostitute tailgated me up the elevator and followed me to my room, constantly asking to get massage even after i said no many times. Kept grabbing my arm too. The hotel is right next to a tall apartment building and you can see everything in their home and they can see you toom. You have to keep blinds closed for privacy.

Punti positivi: Everything

Punti negativi: Nothing

Punti positivi: I had wrongly state check out time but at last they still execute my request at late noon without charge.

Punti negativi: No breakfast

Punti positivi: Very nice place good restaurant With very tasty dishes too much ccomfortable price is very interesting good situation center of Maine casinos

Punti positivi: Location was good, hotel staff friendly and had a free shuttle to the ferry terminal. We got stuck for 3 days because of the protests. We needed 5 rooms and the hotel was very accommodating finding us rooms each day so we could continue to stay in their hotel even though they were very full

Punti negativi: Language barrier was an issue sometimes. Non smoking rooms clearly had had smokers on them

Punti positivi: Hotel located in central Macau with easy access to restaurants, casinos and monuments. Provided a free voucher for afternoon tea which was a nice touch.

Punti negativi: Hotel is facing normal apartments meaning that you will see others from your window - couch used for 3rd person was a bit short and suited for kids rather than adults.