Hotel a Macao

Punti positivi: Dimensioni e apparecchiature della camera. Il servizio è fantastico. L'hotel è in buona posizione per esplorare l'eredità portoghese sulla Penisola.

Punti positivi: Service good

Punti positivi: the people are always smiling, welcoming ; the spa was so great and the food is excellent ; the connection to the Mall is also a plus ! I really had a great time.

Punti negativi: the view, supposed to be "lake/sea", is in fact the "parking (bus)" view

Punti positivi: Il servizio eccellente

Punti positivi: Amazing tower view. Excellent facility and service as always. Would be perfect if bluetooth speaker is available.

Punti positivi: Mandarin Oriental Macau was simply awesome...

Punti negativi: Not a compliant or concern to mention..

Punti positivi: The service was great!

Punti negativi: The restaurant on the second floor served very mediocre dishes for a premium price. The service was great, but the food itself was quite disappointing.

Punti positivi: Location

Punti negativi: Very old. Rooms lack facilities. Even a simple USB charger by the bed is missing. Lights don’t work. Ergonomics are absent. No good restaurants in the hotel. Avoid if you can.

Punti positivi: Mi è piaciuto tutto: la posizione, la gentilezza e la disponibilità di tutto lo staff, il buffet della prima colazione, la camera.

Punti negativi: Niente.

Punti positivi: View and specious

Punti negativi: Not including the breakfast; staff came in to set up for sleeping while we were not in the room, one of my friends got scared thinking went to the wrong room!

Punti positivi: All the staff i met were friendly, attentive and professional, whether its the front desk, concierge, the pool, restaurant and the house keeping staff. food is excellent. Service very good. Very comfortable stay, spacious room.

Punti positivi: The staff The view The location

Punti negativi: The hotel was helpful in all ways I got stuck there during a typhoon where no boats, cars, or planes could leave the island. So i just had book something and this is what was available. The staff was helpful and full lf good smiles. They were good in giving information and checking things up regarding the typhoon. The suites were great with an exellent view . Didt really get enjoy it and check the rest of the property out since we checked in late and left early morning

Punti positivi: The cocktails are to die for and the staff made the visit to bar very special indeed. The dinner was a 5 course sampling menu which was excellent and interestingly the staff canvassed our opinions on the different dishes chosen. Delicious and fun.

Punti negativi: The pool was closed, but that was due to the inclement weather, so not much to complain about really.

Punti positivi: The room is really comfortable and the staff always willing to help

Punti positivi: Hardware is exceptional, as expected from Ritz Carlton

Punti negativi: Check in waiting time was slow as there was only one staff working on that whole level.

Punti positivi: Best hospitality and extreme luxury experience ever We had a premier room.. you heve to see before to believe it.. just woooow

Punti negativi: Nothing

Punti positivi: Brilliant stay. Very personalised.

Punti positivi: Poor training in customer orientation

Punti negativi: Very rigid

Punti positivi: Well designed properly, cozy and comfortable. Very exclusive feels!

Punti negativi: The outdoor swimming pool . Can’t use it during cold season! Can’t enjoy it.

Punti positivi: Outstanding standards of suites luxury standards and the staff services. Experienced in various suites staying experiences Ritz Carlton Macau offered the most 5 star+ experience to us amongst the others that the staff services must take account for the contribution to the total guest experiences. There is a subtle refinement between "excellent services" and "always endeavouring their best" and the staff from Ritz-Carlton Macau achieved the latter.

Punti negativi: While guests may pay to choose the hotel brand, but never be able to choose the accompanying neighbouring guests. Surprising the chunky door of the suite did not soundproof much and other guests do come and go during 12am to 4am after having fun in the casino or with alcohols. I was working overnight so kind of worried my family got bothered in their dreams.

Punti positivi: Everything

Punti negativi: Nothing

Punti positivi: Very outstanding service, over delivery which gave me and my kids lots of surprises. All the hotel staff I met are very friendly, helpful and professional. They provided help without I asking for, eg offer to take pics for my family when the staff see us holding the phone, prepare the high hair for baby when saw that a baby with us! Very considerate staff!

Punti negativi: No

Punti positivi: Very few hotel makes you TRULY feels welcomed. Makes you TRULY feels that they care about you and your needs. Ritz Carlton Macau can. As a repeated customer, from the moment that I steps into the lobby, the moment Ritz Carlton's signature fragrance hits my nostril, to seeing the smiles of the staffs and all the familiar faces that call you by name... it just feels like coming HOME. It's like returning home after a long journey. That sense of "belonging" is so overwhelming that you can't help but feel happy and put a big smile on your face. Sure, it cost more than most hotels in Macau, but believe me, there is just no place like it~

Punti positivi: Molto particolari all'interno. Corridoio più grande e più luminosa.

Punti negativi: Ha bisogno di una piscina più grande

Punti positivi: Wynn Palace is officially the best hotel in Macau

Punti positivi: Hotel nuovissimo Pulizia maniacale Ristoranti eccellenti e scenografici Ad ogni angolo crea stupore e meraviglia Personale preparatissimo Design unico La catena Wynn e’ sempre il top ovunque

Punti positivi: I was and remain, deeply grateful to Josephine, ( the staff at “North”check in counter at 30 June afternoon), who was so friendly and helpful. Wynn Palace is one of the very best hotel in Macau, the room is absolutely clean, tidy, well illuminated and air conditioned, the bed and shower is very comfortable. Most importantly, all staff are polite and professional. — Young “I will come back”

Punti negativi: How can I find a bone from an egg

Punti positivi: Nice breakfast buffet

Punti negativi: Air-conditioner in the hotel room have to improve because the ventilation is a bit poor and hot in summer

Punti positivi: Soggiorno spettacolare, il migliore hotel di Macao

Punti negativi: Niente tutto perfetto

Punti positivi: Luxurious hotel, excellent location too luxurious can’t wait to return again. Breakfast very delicious and good. Hotel stuffs very discipline and good hearted.

Punti positivi: Bed was very good

Punti negativi: Coffee

Punti positivi: Clean, very friendly staff and prompt service.

Punti negativi: Nothing at all.

Punti positivi: Good breakfast. Staff were very friendly and helpful. Good attention to details, even toilet rolls were very comfortable.

Punti negativi: Room decor a little sparse.

Punti positivi: The view on dancing fountain , wire cable and room style.

Punti negativi: It was too expensive and there was no entertainments except wire cable.

Punti positivi: I liked everything about this hotel. It is just like a palace as its name. The staffs are amazing. They were very kind and professional. The room had the most beautiful view of cotai hotels, and we got to check out late thanks to the receptionist. I was sick unfortunately, but the guest services brought me 4 bottles of water and informed me where the closest pharmacy and hospital is. The room was very clean and has everything one needs to have a pleasant stay. We could really see how much thoughts and effort they put into this. The lobby, skycab, breakfast buffet, fountain show, everything was perfect. We booked here as my dad’s birthday present, and he said it is the best hotel he has ever stayed at. Will definitely come back next time! Highly recommend it.

Punti negativi: Nothing

Punti positivi: rich feelings

Punti negativi: My room is too far from elevator hall. At registration, explanation was not so good.

Punti positivi: The location is great and shares access with the other nearby hotels and casinos, including the themed Venetian and Parisian. The staff were absolutely faultless and the hotel was spotlessly clean.

Punti negativi: We stayed at the St Regis Macau two weeks after experiencing the St Regis Zhuhai and although both are 5 star hotels there is an enormous difference between the two. The St Regis Macau is obviously an acquisition of an existing hotel, whereas the Zhuhai property is a brand new building that is absolutely stunning in its design and decor. Our stay at the St Regis Macau was certainly very lovely but it was missing a number of small touches and prestige that made the stay in Zhuhai absolutely exquisite.

Punti positivi: It's the staff that make the difference. A really wonderful team for whom no effort is too much. A really great hotel.

Punti negativi: Facilities for kids

Punti positivi: Everything and every staff works in the Hotel

Punti negativi: Nothing , everything was perfect

Punti positivi: Service was amazing. Butlers were friendly and helpful and ensured that we enjoyed our stay. The bar has the best drinks.

Punti negativi: Nothing.

Punti positivi: The room

Punti negativi: Limited english speaking hotel team members

Punti positivi: We ate dinner in the hotel only restaurant, the food were generous, the staffs were nice and pleasant.

Punti positivi: Butler service and especially Raymond from the concierge made our stay very comfortable. Attentive to our needs to a T. I hope they can keep up the quality and service.

Punti negativi: Not much

Punti positivi: Very comfortable bed. Very friendly and helpful staff

Punti negativi: Building site beside the hotel so noisy at the pool

Punti positivi: This hotel is outstanding! Great staff, fantastic service and amazing rooms. It is also in the heart of the Cotai strip so everything is in walking distance. We will definitely be back!

Punti positivi: The hotel room is a bit old.But the service is excellent

Punti positivi: staff was nice with warm greeting. The room was big and bed was extremely comfortable. Spa and fitness room was nice and clean. Breakfast with many of choice. A very clear direction from another hotel in the area or bus stop.

Punti negativi: it could be better provide shuttle service with more time slot.

Punti positivi: Polite and friendly staff. We received couple of surprise compliments as our birthdays.

Punti negativi: We got a musty smell room but the front desk changed another room for us quickly. However, it was full of air spray smell instead. But we can survive with it.

Punti positivi: Location's great! Hotels around are all full of people (not in a pleasant way) but the Four Season's was very organized. You can basically go anywhere from the hotel and no need to go outside at all. Staffs are all very friendly. I'll stay in the same hotel next time when I go to Macau for sure. By the way, Mercy was perfect! Hotel also provided us cookies, and wine, and cake, and other snacks all for free. They arranged my parents' room next to mine. Hotel gave us rooms with amazing view! Also my parents' flight was early and hotel actually allowed them to early check-in!

Punti positivi: kind staffs, clean room, nice service, and delicious breakfast

Punti positivi: The staff at the front desk and concierge were very friendly and attentive. We had some problems but they dealt with them extremely well. This included driving and escorting us to check in at the airport when there was a strong typhoon such that no taxis were available.

Punti positivi: Everything very nice. Will definitely come back.

Punti positivi: favolosaaaaa se volete passare una notte di lusso qui è L ideale rapporto qualità presso incomparabile la consiglio davvero tanto ,vasca con tv a schermo piatto vista sui grattacieli una (non solo una) piscina da fare invidia davvero tutto super!!!consigliatissimo!

Punti positivi: Good location,helpful staff

Punti positivi: The pool/bar service around the pool was excellent, and complementary refreshments were served all day.

Punti positivi: Tutto favoloso! Servizi meravigliosi

Punti positivi: Away from the crowd...

Punti positivi: I just loved everything about the hotel

Punti negativi: Absence of vegetarian options at breakfast

Punti positivi: The staff are exceptionally friendly especially our housekeeping person, Andree Marturillas. He was very prompt and courteous.

Punti positivi: Service

Punti negativi: I could see in certain areas that construction and design detailing was not up to a 5 star level.

Punti positivi: Deputy manager, concierge staff service upon request on we chat before and during the stay.

Punti positivi: The room were very neat and clean. The hotel staff were very courteous and helpful. I would definitely recommend to stay here when visiting Macau city of dreams.

Punti negativi: There was no lock system in bathroom.

Punti positivi: This hotel and its staff are exceptional. We booked a premier room with our two young children. We had a late check in and when we entered our room, there were fresh fruits and donuts waiting for us. With toddler slippers, towels, toothbrushes and a baby bath robe! What surprised us even more was the staff had installed bumper corners on sharp edges to prevent my children from getting hurt. This itself showed how attentive its staff are to their individual clients needs. Service has been amazing throughout, and their breakfast buffet is delicious! Lastly- we left our watch in the rooms safe and we didn’t realise until we were back in Hong Kong. I contacted staff immediately thinking it’s probably the end of it. But no, staff got back to me that they had found my watch! Not only are they prompt, their staff were very honest. They arranged for the watch to be sent back to my address in hk and I’ve received it back within 5 days in original condition! Great job Nuwa! We are so pleased with our stay at your hotel we cannot wait to be back for another staycation! Thank you thank you to all the staff there

Punti negativi: Nothing

Punti positivi: Excellent hotel with ultra friendly and helpful staff. Big room n bathroom that we just didn’t have enough time to enjoy as much. Nespresso available in the room so it gives u a good start of day. It’s rebranded fr crown but it’s kept just as new. Smaller n less busy hotel as compare to Venetian n Galaxy, but this is indeed something we treasure.

Punti negativi: One day is too short and the shortfall is that it doesn’t have the galaxy type of water park.

Punti positivi: The property is modern, comfortable and quiet. The room was spacious and clean. The staff (reception, concierge and room staff included) was all friendly and eager to help. We were very happy to stay at this hotel.

Punti negativi: None.

Punti positivi: 1. Staffs are very helpful and truly taking guests as the first consideration. 2. Night turn down service that can be matched to the luxury hotel standard is extremely good considering the hotel’s very competitive price. When you are back you would find before bed deserts, water, lights etc ready. 3. In room breakfast can offer a rich choice s. 4. Hotel has done a magnificent work in terms of communications on main social chat tools. You can get very quick reply in such apps by consulting their online staff. 5. Location is good. Very close to the Venetians, the parisian and the Sands by less than ten minutes walk. You can stay here enjoying the peace yet keeping easy reach to other famous casinos. The hotel itself owns a casino inside the building too. 6. I will definitely choose this hotel as the only option in Macau in the future.

Punti positivi: Spacious

Punti negativi: Location

Punti positivi: Service and room

Punti negativi: none. over my expectation.

Punti positivi: Location for the Dancing on Water.

Punti positivi: Echo Chen è la migliore!

Punti positivi: Spacious and clean rooms. Especially love the bathtub with view! Highly recommend!

Punti positivi: It was elegant and beautiful

Punti negativi: Nothing

Punti positivi: Bed....large room...and great tubs with view...

Punti negativi: Coffee maker didn’t work...air conditioning needed to be serviced ...hotel is a bit dated...

Punti positivi: Excellent experience! Very kind staffs and comfortable. Strongly recommended.

Punti positivi: The room is very nice. The food is good. However the lobby is always crowd of people.

Punti negativi: The hotel is far away from the city. The shuttle bus is not that convenient to others places.

Punti positivi: Buffet breakfast, large windows, quiet, spacious room

Punti negativi: Nothing

Punti negativi: Breakfast and room service were not good as other best hotels

Punti positivi: Hotel , Meraviglioso , dentro alla City of dream , Posizione molto bella , elegante , staff gentilissimo , collegato a macau con navetta ma il taxi comunque non e' costoso ( e lo consiglio ) hotel vicino a tutte le attrazzioni di taipa ... Ci tornero' sicuramente

Punti negativi: Niente

Punti positivi: Location is good

Punti negativi: Rooms look and feel outdated

Punti positivi: spacious, enough water pressure

Punti negativi: I requested a non smoking room, the first room is quite full of smell.m then I requested to change to another, still a bit of smell, but i was too tired to keep changing. Why don't they check before they give rooms to clients!

Punti positivi: Location was good for sight seeing

Punti positivi: I’m grateful to their friendly staff who helped us with directions, food recommendations and reservations. The room is very clean and tidy.

Punti positivi: Amazing really friendly and helpful

Punti positivi: Ottima pulizia e grandissima cortesia e disponibilità dello staff

Punti positivi: Fabulous breakfast buffet, lovely rooms and amenities (huge bathroom!), very friendly staff! Amazing lobby / atrium area with aquarium and fabulous pool too.

Punti positivi: Good service, helpful staff, good facilities, clean and new

Punti positivi: Staff couldn’t be more attentive - every last detail was considered. The hotel is the best that we saw in Macau - more finessed and relaxed than the Venetian and other big properties

Punti positivi: The king room upgrade was totally amazing! It was more like a penthouse. By far the best hotel I've stayed in so far !!!

Punti negativi: No movies on the TV No PowerPoint in the bathroom and therefore drying and straightening my hair was pure guess work from the kitchen

Punti positivi: Everything is great. Location is great too.

Punti positivi: sleepers are greatly designed front desk staffs are patient, smart and helpful we got upgraded to one bedroom suite which made us feel surprised beds re comfortable clean and luxury designs everywhere

Punti negativi: the air conditioner was really noisy

Punti positivi: The service was fantastic! Kevin who served our room service was excellent. All the staff were amazing.

Punti positivi: every good

Punti negativi: nil

Punti positivi: The hotel room is very big.

Punti negativi: There's smoking smell in the room. Hotel reception tried to change the room for me two times. However, the two new rooms have a very strong ozone smell.

Punti positivi: Everything was perfect. Location is great if your main purpose of the trip is to relax and hang out in the shopping centers/casinos/hotels, as the hotel is located inside the Cotai Central, which houses three other hotels as well as a good variety of shops and restaurants. It is also connected to the Parisian and the Venetian via skywalk, so you never have to step outside if you want to go check out other shops and food places. The hotel staff were very friendly and accommodating; they let us check in early, even though it was a few hours prior to the check-in time, and whenever we asked them questions, they tried their best to get us the right answers as soon as possible. Breakfast was amazing with a lot of options. We would love to return to Conrad Macao for our next visit to Macao.

Punti negativi: Nothing really. The hotel lobby was a little hard to find, especially from the other side of the building (East Lobby).

Punti positivi: I Have stayed in 3 or 4 hotels in Macau and the Conrad was by far the best. The staff were very friendly and super helpful through the whole process. The room was clean and very comfortable and we thoroughly enjoyed our stay. I would reccomend the Conrad 100%. Excellent service.

Punti positivi: Colazione e la pulizia camera

Punti positivi: Very helpful staff very good facilities and amenities at the hotel one of them is the handy phone with WiFi which we used on days out exploring macau

Punti negativi: lack of service, nothing special about the hotel, oldish.

Punti positivi: Good breakfast Amazing clean spa Big bathroom Big lobby Fast service Wifi View Location Staff Gaming area The mall Everything

Punti negativi: Suite : Air conditioning was not work inside the room Only in the living room No taxi stand

Punti positivi: The staff Kelly who can speak Korean very very well, she helped me a lot! I strongly recommend this hotel to Korean.

Punti positivi: Convenient

Punti negativi: No promotion or discount with 天浪淘园

Punti positivi: The way the staff ushered us in and escorted us out after we chased out

Punti negativi: Nothing

Punti positivi: The room is very spacious and also the view is also nice

Punti negativi: Got to improve the toiletries, eg. comb, hairdryer , toothbrush not up to expectation.

Punti positivi: Staffs are very nice and helpful. Well trained. Location is good

Punti negativi: There is an indoor pool to fulfill spa concept, but it makes the room quite smelly. The facilities in the room are quite old too

Punti positivi: The indoor pool, sparkling wine in breakfast buffet, in room pool was fun

Punti negativi: Glass door for toilet, but not a big deal

Punti positivi: The pool inside the room

Punti negativi: The pool water cannot be reheat once prepared

Punti positivi: I like pool inside, cos since we went there it was pretty bad weather. And they gave us a wine and cheesecake since it was my fiancé and I anniversary. We loved it and will definitely come back again.

Punti negativi: NOTHING AT ALL! Loved every bit of it

Punti positivi: Tutto mi è piaciuto tutto, cattive sorprese nessuna, oltre ogni aspettativa, capisco non è alla portata di tutti, ma ne vale assolutamente la pena, ci sono periodi in cui si può risparmiare più della metà

Punti negativi: Niente

Punti positivi: Breakfast is deliciious

Punti negativi: Indication is not clear which floor serves the breakfast.

Punti positivi: breakfast food selection not good! location is fine!

Punti positivi: The design and setting of the room

Punti negativi: The room temperature, sometimes too cold sometimes too hot, despite we adjust the setting

Punti positivi: It was better than I had hoped for. The staff were incredibly helpful and polite. The spa was sumptuous and friendly.

Punti negativi: The pool area was too open.

Punti positivi: Amazing boutique hotel (« only » 250 rooms in the city of big casinos hôtels) The room is huge fantastic equipments The hotel staff is very kind and helpful, special mention for Richard at concierge desk The location, very close so the port from/to Hong Kong and close to the UNESCO historical center 15 min by cab to go to Cotai and the huge casinos I liked that legend palace hotel is not close to them, more charm

Punti negativi: The quality of the food needs to be improved to be at the same level at the hotel. I know they work on that and from this year will have a restaurant opened by a 3 Michelin star chef On my journey I was disappointed by the in room dining burger (quality of the meat and the fact that it was frozen fries instead of fresh potatoes fries), at breakfast a 5star hôtel should have fresh squeezed fruit juices not very basic juices made of concentrate

Punti positivi: I love the hotel. As arrival the hotel, it still early for check-in but the staff were assist us by early check-in so that we can be back later to hotel collect the room key once the room is ready. Thanks to this staff named as Richard is friendly and helpful to assist us who were first-timer in Macau to the best Macau attraction places or recommend some attraction areas to visit as we only staying for 2-3days in Macau. And another thanks to another hotel staff named as Willy who in-charges at concierge counter for the room service of carrying our luggage up to our room. Our room types was Superior double twin room with sea view , which able to see the sea view at room balcony, welcome message with the guest name appear on the TV screen, the bathroom have an electric mirror TV for watching TV shows or listen music . The hotel has a spa salon which provide fruit spa service under affordable pricing .

Punti negativi: NIL

Punti negativi: The stuff was not helpful. The gust service manager *Adam* was Uncooperative and impolite in the work. I don’t recommend this hotel to any one because of the stuff behavior and attitude

Punti positivi: We received upgrade to a suite. Very friendly helpful staff and a great location handy to everything.

Punti negativi: No dislikes for this stay.

Punti positivi: The view from my sea-view room was fantastic especially at night. Legend Palace Hotel is truly palatial. The reception staff was very helpful and friendly. One bell service staff who helped us with our luggage when we arrived and so happen also helped us with luggage to Turbojet terminal was indeed very helpful and informative. Sorry i cannot remember his name for certainty but I think it was Dickson.

Punti negativi: What I did not like was a shocking incident in Legend Palace cafe INFINITE. I was asked to pay my bill even before the food arrive. I must have a " lost all " expression that morning even I never gamble as a rule.

Punti positivi: Really helpful staff Perfect location Great views

Punti negativi: The casino was quite disappointing

Punti positivi: Location benefit is that is was near the ferry port - but not the best location overall.# However for the price - I would doubt you could find better in Macau

Punti negativi: Location a little better, only staff on front desk have good english. Hard to communicate with room keeping or other hotel staff - but manageable with patience

Punti positivi: The location was good to go to Hongkong.

Punti negativi: Not really

Punti positivi: Staff were amazing. Extremely polite and helpful. Hotel very clean and smelled beautiful. Great bedding. Huge room

Punti positivi: Suite meravigliosa

Punti negativi: -

Punti positivi: Superb service and attention to detail, room was fantastic and beautiful pool

Punti negativi: No genuine criticism, perhaps restaurants could have been a bit larger but the food was excellent. Location different to the rest of the hotels and a little less convenient but views make up for that!

Punti positivi: From entering the hotel staff were very friendly and helpful. once into the room it was a great size. The view of Macau from my room was spectacular, particularly st night. There was no place to go for breakfast but they breakfast package is delivered to your room. This was great.

Punti negativi: The only thing was the reception was in top floor. then you had the get another lift to go down to the room. but it also helped with undesirables.

Punti positivi: Very helpful stuff, great rooms

Punti negativi: Limited breakfast options

Punti positivi: I love that they focus on providing exceptional customer service to make me feel at home. The atmosphere was pleasant and luxurious, as well as the luxe room with horizon views of Macau. The swimming pool was fantastic, with all amenities provided for along with the panoramic views. Absolutely spectacular, thank you Altira for making the stay such a pleasant one.

Punti negativi: Nothing to dislike, everything was perfect

Punti positivi: When I stay at Altira, I feel like we are the only guests and that all staff are there to make our stay the best it possibly can be. The level of personalised service consistently surprises me! The rooms are beautiful and view is fantastic. The price is similar to those in Cotai, yet the value of what you receive is far beyond the other resorts.

Punti negativi: If you are there to site see in the Cotai area, the location is a bit further away. Although there is a shuttle bus that will take you to the area. For us, the location is perfect because we are there to visit our friends in the residential area.

Punti positivi: Excellent facilities, very helpful staff, a great breakfast and an amazing view across the water.

Punti positivi: The service was excellent and the staff were courteous and professional.

Punti negativi: Nothing, everything was great. Thank you.

Punti positivi: The staff were friendly Service was excellent. Thoroughly enjoyed my staff.

Punti negativi: No shuttle buses into town. But buses and taxis were convenient and frequent enough. Strong scents throughout the hotel though.

Punti positivi: Rapporto qualità prezzo Ambiente tranquillo Lusso esclusivo Colazione in camera

Punti positivi: Staff is awesome. Great service.

Punti negativi: Location is a bit fat from the happenings. Free shuttle only to City of Dreams and Studio City.

Punti positivi: Very clean and I loved the room

Punti negativi: None

Punti positivi: Great hospitality

Punti negativi: Breakfast was not worth the price, poor choice of food and service very slow

Punti positivi: Personal greeting on arrival before check in. Club food and service is excellent with a wide variety of options both afternoon tea and evening cocktails. Great service again from Archie. Nice to see and try other parts of the hotel whilst the club lounge is being renovated. Huge spacious and clean rooms with in room jacuzzi and steam room. Nice views of the wave pool and gardens. Very comfortable bed and japanese style bathrobes. Small Japanese touches such as the origami birds on the pillows.

Punti negativi: Would be good if late checkout could be more like 1pm than 12pm. Complimentary wine without a bottle opener in the room. Club floor under renovation some building smells in the lobby area. Also breakfast on 28 floor is not ideal with people continuously passing the tables. No complimentary mini bar drinks in club suite room. In room steam room didn't get that hot, probably due to big room. In room audio offering could be better e.g. professional system instead of bedside speaker. Lounge area TV could be bigger.

Punti positivi: the Hotel was great in all ways .... besides the Breakfast , i expected a better breakfast in a 5 star hotel . beside that , all was perfect .

Punti negativi: the Hotel was great in all ways .... besides the Breakfast , i expected a better breakfast in a 5 star hotel . beside that , all was perfect .

Punti positivi: Love the swimming pool

Punti positivi: We had a lovely stay at the Okura, the staff were faultlessly helpful and friendly and the room was very comfortable.

Punti negativi: The biggest problem we had was our non-smoking room absolutely reeked of smoke. We had it sprayed but that was only a temporary fix. I have since read online that the air conditioning is shared between all floors so it circulates between the smoking and non-smoking rooms. Unfortunately it would deter me from staying there again.

Punti positivi: It was for our family holiday with kids. Simply saying, just awesome. Sharing waterpark with galaxy just 2 steps, lots of amenities at ground floor, etc. Hotel itself, very clean and well keeping. Hotel room is totally clean and beautiful. Recommend 100%!

Punti negativi: High price maybe. But lots of merits also!

Punti positivi: its location is excellent and free access to water park

Punti negativi: executive lounge was under renovation and thus not convenient.

Punti negativi: issue on breakfast charges. it was a cheeky email saying there was an error and I need to pay additional charges. the check in took long. i had to haggle a bit and maintain my ground that there was no error on my part. they agreed. barring this, it was super duper awesome.

Punti positivi: Hotel staff was very nice...

Punti positivi: friendly atmosphere and service

Punti negativi: nothing

Punti positivi: Wonderful staff that was so helpful and friendly. Jane, Jessica and Mickey went over and beyond to make our stay perfect.

Punti negativi: I did not like that you can not reserve and confirm a double/2 bed room when reservations are made.

Punti positivi: The reason why I booked it was because they had the luxury upgrade room to a bedroom suite which made it worth it. And the suite was definitely awesome! If there are more of these free upgrade special deals, I will definitely continually pick them.

Punti positivi: Room was huge, room service was excellent and the staff was excellent.

Punti negativi: Nothing..Wifi could have been faster.

Punti positivi: Size of rooms and cleanliness also location was quite accessible and walking distance to other casinos.

Punti negativi: The casino floor staff, worse attitude ever, could not get a smile out of them nor a decent greeting, understand Macau is home to a lot of Chinese gamblers and your casino hosts a fair numbers of high rollers, my wages were fair between 4K -16k hkd per bet if not more on certain hand and losing a lot of these hands I could still smile, your casino staff needs to be train for customer service, I don’t write reviews but this is my feedback, I will stay at the Wynn again but will I gamble there maybe not so, didn’t even get comp after losing more than 100K HKD in a single sitting not that it’s much but a decent hello or smile would have made the stay a 10/10.

Punti positivi: Control all lights and drapes from the bed.

Punti negativi: The shower head is fixed.

Punti positivi: We enjoyed our stay. The hotel is very modern and stylish with an Asian touch. Staff was very helpful and hospitality. My room was upgraded bcs of the birthday of my friend who stayed in the hotel. It was a great surprise for all of us.

Punti negativi: Nothing to be mentioned

Punti positivi: Rooms were big, maybe way to big, but soacious. The hotel staff were friendly at checkin

Punti negativi: They asked if i wanted newspapers amd they came me optiond of macau daily or scmp. I choose scmp. Next morning thr news paper hanging at the door was some random Chinese newspaper

Punti positivi: Mi è piaciuto molto il fatto che i servizi fossero eccellenti. La camera era spaziosa e il buffet della colazione era eccellente

Punti negativi: La posizione è buona. La colazione è eccellente

Punti positivi: Uno dei migliori Sheraton nel mondo.

Punti positivi: La posizione è buona. Vicino all'aeroporto con un servizio navetta gratuito. Altre località come Parigino, palazzo veneziano o Wynn sono nelle vicinanze (a piedi). Il personale è cordiale e cerca di essere disponibile.

Punti negativi: Il check-out Check-in e potrebbe essere più organizzato. Sembra che ci sia mai abbastanza contatori aperto. Anche se ci sono molti dipendenti disposti intorno. Anche se ci sono molti posti per mangiare (buffet, food court, ristoranti) il pranzo/cena l'assortimento è piuttosto stretta. Cucina internazionale vera o tentativo di distinguersi dagli altri hotel di Macao/resort è mancante.

Punti positivi: Il prezzo dell'hotel è il migliore per la qualità offerta.

Punti positivi: Spacious and clean room

Punti negativi: Reduce cost of room

Punti positivi: casinò camera fantastica check in rapidissimo moltissimi ristoranti

Punti negativi: tutto perfetto

Punti negativi: We asked PS4 games for children to play in the room as suggested. The disc did not play, so we asked for a new one. The hotel told us to pay for the damaged disc game. Poor service.... And everything seems to be wrong about their services. We will not come back here ever. Lots of nicer hotels in this area.

Punti positivi: One of the front desk staff named shana is kind and well-spoken, very helpful and very approchable,

Punti negativi: The manager and staff of swimming pool department are little rude.

Punti positivi: Clean room Great view

Punti positivi: Good location.

Punti positivi: Front office staff are very accomodating.Bell staff & HSKP are very helpful.Special mention to Evan & Carmela, they were both nice.

Punti negativi: Nothing.

Punti positivi: The place to be

Punti negativi: I stay 4 days and they made a lot of misstake. I change 3 times the room and the reception is not respectful

Punti positivi: This review is just from my experience. Others may have a different one. Positive note: The staff were good (especially the filipino staff). They are very patient and accommodating. Location is perfect. Connected to the malls and other hotels.

Punti negativi: I have been to many Sheratons and I can say that this one is a bit different from the others. The only excuse (or reason) i could give is maybe having to entertain 4000 rooms compromise the quality. 1. Difficult to call guest services and room dining. You have to try many times. On our 1st day, despite reminders to make up our room, wasnt made up when we came back in the afternoon. Room wasnt fully ready as well when we checked in. 2. The concierge, most of the time, could not accommodate your requests (unlike from other Sheratons) when it comes to assistance in tours and transportations. Unless u book their limo service (ill go back to that later), the assistance they will give u would be limited. I just probably got so used to other Sheratons in different countries that i expected same hospitality from Sheraton Macau. They have a small concierge team which may not be anough for a 4000 room hotel. 3. The limo service is so expensive. We booked a limo service from and to airport, a 5-min drive. They didnt even give a discount or consideration given the distance. When the limo dropped us at the airport, the driver just dropped our bags without any assistance. So my dad, a 72yr old man and I were forced to take everything in the trolley. Given the very very expensive limo for a 5-minute drive, we would expect a little bit of assistance. 4. Buffet breakfast was ok, but same everyday. No varieties. As i have said, this is from our own experience. I expected the same hospitality as with other Sheratons but we were all disappointed.

Punti positivi: Everything was clean.

Punti positivi: Great location in the newer part of Macao with high end casinos around.

Punti negativi: Be prepared to queue for 1hr+ if you arrive around the stipulated check-in time (3pm). That is despite all the check-in counters operational.

Punti positivi: Nothing ....only person that comforted us is Ms Valerie Huang.

Punti negativi: First, started by charging us twice. Will get our refund in 6-8 weeks. Taking our money fast. We paid for 3 in room. We didn't take the extra bed. Room too small for an extra bed - no refund for that. Supplies - only 2 bath/hand towels . One small tube of shampoo, 1 conditioner and 1 shower gel. Service is so poor. We called for extra towel - took forever to come. lWe paid for 3 in a room. Room have only 2 bath/hand towels. One small tube of shampoo, conditioner