Best Western London Queens Crystal Palace Hotel

Assolutamente non mi è piaciuto, bello fuori ma triste e puzzolente dentro...

se non si può reclamare...

riscaldamento funzionante, disponibilità del bollitore d'acqua per the o caffè, camera spaziosa e colazione abbondante (al contrario di quello che dicono gli altri ospiti), prezzo a camera e non a persona.

muri troppo sottili (si sentono troppo le persone che chiacchierano durante la notte), doccia che perde acqua e allaga il bagno, ma per essere un due stelle va più che bene, non al centro di londra ma è a dieci minuti dalla fermata crystal palace dove si può prendere la metro, treno e overground per tutte le direzioni.

l'ingresso ,l'aquario ,la cortesia del personale , l'ascensore , la colazione e il fatto che ci fossero a tutte le ore

bide assente in camera.

Niente

Pessimi condizioni della stanza, mobilio medriocre, assenza di armadio, stanza piccola, brutta, spoglia, sporca...ecc..

La colazione

Leaving the place was the highlight of my stay. Hopefully the hotel will get up to some sort of standard after the lockdown ends.

I paid for a standard double room and was put in a single ( 1 cup 1 towel =single room ) It wasn't clean. I had to fix the shower. The receptionist was useless. The hotel is full of the unclean tramps who usually live on the streets who stand outside making a noise till 3 I the morning. I booked 3 nights but stayed just the one due to the state of the place Definitely disgusting

The cleaners were nice.

The staff are all miserable and rude, especially the security man who also works on reception sometimes. He has a one rule for you another rule for others attitude. He picks and chooses who to harass. He is afraid to do his job and maintain order with the real trouble makers, therefore police and ambulance are often called to this hotel. I stayed here for a few weeks, paid thousands of pounds and was always given terrible rooms with no internet connection. I am a key worker and the Receptionists always lied about there being no superior rooms available. This was during the lockdown, the hotel was not open, only to key workers who could stay at this hotel, so I didn't believe these receptionists could lie about the availability for better/superior (as they call it) rooms. The staff lied again to me one morning, calling my room to tell me plumbing work needed to be done in my room, so they had to move me to another room on 5th floor. They said this room is bigger and better, but this was a disgusting lie and a disgusting room. The room was so tight, I didn't even have enough space to open my suitcase. They moved all paying customers to the 5th floor where there was the old style, inadequate rooms, with no internet connection. The hotel done this to make way for the (non-paying) people on the council housing list to come and have the superior rooms. All in all, this hotel is a shambles, the staff especially are terrible 0 customer service, they do not look happy to be there and they are very rude when you approach them. There's too much noise coming from the drunkards and drug addicts outside all night long. Terrible!

The room was okay but the service was rather shocking. We are used to a room being cleaned or offered fresh towels which was wasnt provided unless we prompted the conversation.

I felt that it should have been advertised that it was accommodation to a group of people. They congregated outside /like a hostel and continuously drank and made noise outside and in the main foyer. It confused me that they were not broken up given social distancing measures having to be in place and security guards seemed null and void. Communication was poor with staff I politely asked for more sachets of coffee and sugar I was given decaff coffee and sugar, I explained further about my partner being diabetic and he shrugged his shoulders and was told I had to wait till the morning when the kitchen was open. This perplexed me as it was for SACHETS! I found the staff not very helpful and more consumed with the guests who decided they'd congregate and drink rather than us. When asking if we could have a few new towels in the room we were given new ones however we were left with the dirty ones as well. Initially thought it was a good price especially given the reason that I had to be there but the cluster of guests that had taken over were relentless and I feel as though paying guests were left to their own devices rather than them providing a service.

Without the bar being open there is fairly little good about this hotel but I will try and find some. The night security guard is an ok guy, quite helpful unlike the liar at reception. There is parking round the back of the hotel which is gated off so is more secure although the button doesn't seem to work so you have got the hassle of going to see the liar at reception who is no more help than a wet turd. Like all places for it to improve you need to get rid of the dead wood

I paid for a standard double room for 2 adults I got a single room for 1 adult I know this because the room was ready made up for 1 person with 1 cup and 1 bath towel and 1 hand towel. The liar at reception swore it was was a standard double but after staying there for a few weeks previous I sort of know what the room or should I say how big it should be. The room was also unclean and I was told by the liar on reception that he would send house keeping up to clean the room like they are employed to do. It never happened ! I booked for 3 nights I was that disgusted in the place I never stayed the second night. It is also hard to sleep with all the homeless tramps who are staying at the hotel and getting drunk till 3 in the morning which is when the police turn up and usually arrest one of them.

Nothing

Dirty tired hotel breakfast did not even bother went out it was an insult to even be considered a breakfast booked 3 nights only stayed 2

Quiet room

Heating not easily controlled