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Staff was incredible Elevator didn't go all the way to the top floor where we were staying
Very cleanrooms, nice pool and gym facilities. Bartender using hands in condiments after blowing nose and eating a sandwich. Server in restaurant used hand too. Very gross! Pool area large indoor, nice area.
Great hotel, friendly staff, clean and comfortable rooms, easy access to Arundel Mills, Baltimore and D.C. I had a great time.
The staff was great. Very friendly and polite. Very good food in the restaurant. The availability of the shuttle to take people to and from the airport or to the metro stop was a big plus.
Everything about the hotel met expectations and the price was reasonable. The restaurant and bar are best avoided. Overpriced and poor service.
I loved the bartender at the hotel bar who closed both Friday and Saturday night. She was very guest oriented. There was also a maintenance man who was very helpful on Sunday morning. The staff was great!!! There were kids running around the hotel All hours...they were loud and tracking water all over the lobby since they were running from the pool and then into the lobby and then back to the pool. Develop a system to let guests know if large groups of kids are staying at the hotel.
The bed was super comfortable! Loved the indoor pool + hot tub! When I booked the hotel it stated, high speed WiFi and complimentary breakfast. NOPE!!!!! You have to pay $12.49 for the WiFi and we thought the breakfast was COMPLIMENTARY but half was through eating and nice lady put a $39 bill on our table. I asked the reception "that I thought the breakfast was complimentary" they told me that only when you upgrade your room when booking it's free. Well don't be fooled because I was. My conformation says complimentary breakfast, but they told me my room did not come with it! The only reason I booked this hotel was it had great reviews and the WiFi and free breakfast. Let's just say lesson learned and I won't be returning!! If WiFi and free breakfast is a want like it was for me, this hotel is not for you!
Look moderno della camera. Acqua in camera. I fori nella mia tenda doccia. Le macchie sul mio piumino e lavare panni. Pagare due volte. Chiamare l'hotel due volte per ottenere un rimborso e non ancora arrivare. Avendo a chiamare l'ufficio aziendale di essere rimborsati. Non essendo con biglietti omaggio in qualsiasi forma e moda.
Molto pulito e confortevole.
Ho apprezzato molto la pulizia della camera e che il posto era abbastanza grande per due persone a dormire comodamente. L'arredamento e la camera ambiente sembra tipo di datata.
Il letto era comodo e la camera era profumata e sembrava pulita! Sono rimasto colpito.
The Quality Nothing.....
very friendly - willing to go the extra mile for you
My toilet kept getting clogged and my tv wouldn't turn off and couldn't change the channel
easy check in close to highway into the city Clogged sink, very loud, poor appliances our iron and hair dryer barely worked and when asked about it they said it was functioning as normal.
Great location The room wasn't as clean as expected
The hotel was convenient to the activities I partook in. This was not a 3.5 star hotel. The bathroom was not up to par. The shower had cracks in the tile and had mildew spots in the bottom corners
This guest did not leave comments about this hotel.
The staff and manager went out of their way to make our stay great.
Proximity to restaurants, the airport and the mall for shopping. The friendly, knowledgeable staff is a bonus. Nothing that would keep me from not coming back.
Absolutely nothing, staff are terrible, rooms are beyond old and creepy, housekeeping doesn't even know how to make a bed properly, more like an old bed and breakfast! There was dirty pillow cases... Ewwww and towels! Worst hotel ever Absolutely nothing, staff are terrible, rooms are beyond old and creepy, housekeeping doesn't even know how to make a bed properly, more like an old bed and breakfast! There was dirty pillow cases... Ewwww and towels! Worst hotel ever
Really should be rated a 4 star. Nice newer Sheraton, very clean driving and updated property.
This guest did not leave comments about this hotel.
the location was perfect. they had a free shuttle from airport and free parking. nothing
This guest did not leave comments about this hotel.
The restaurant/bar The sheets were very scratchy. The bed was not soft. Not what I have come to expect from Sheratons. Did not get a good nights sleep because of it. This is important to me. I would probably choose another location next time I'm in the area.
Great location for next morning flight. Easy access to airport. Quiet room.
Spacious room Lousy routers and internet access
Everything Everything was lovely I have nothing bad to say
Staff to include shuttle driver very nice and food was taste good. Room while appears renovated appeared, rushed cleaning ie lamp shades crooked, bed covers should be tucked possibly with chocolate and name of cleaning person; gives a personal touch. Possily use a fresh "clean scent" cleaning product; Just the small things seemed over looked but all in all good value for price.
Not a single thing other than the location in connection to the airport. First and foremost, we checked in relatively early in the evening, but since we booked online, my wife and I got a handicap room. If that was not enough, this room has some flying bugs (they looked like moths) that were flying throughout. After asking to be moved to another room, I was told that no accommodations could be made. The bed was fair from comfortable and the bathtub completely backed up while showering. Not to mentioned, there were a number of what appeared to be pubic hairs that lined the bathroom floor. When I complained the next morning (we tried to leave but everything around us was booked in other hotels), we were met with very little interest in fixing the situation. From start to finish, it was the worse experience. I have ZERO desire to stay at this facility EVER again.
Front desk staff was very nice. Buffet had a great selection.
it was a great stay
This hotel had the worst service I've ever had. The overbooked a co-workers room, and charged a room to the incorrect credit card. The front desk service was impatient and impolite. We will not be staying at this hotel again.
Rooms were very quiet. Dinner fare at the restaurant was reasonably priced and of higher quality than I would have suggested. Staff were both professional and kind.
Il personale era molto cordiale e disponibile, soprattutto Donna, il nostro autista di van. La colazione aveva un sacco di cibi caldi e freddi. La frutta era fresca. E' stato un 5 minuti di auto dall'aeroporto.
La colazione era meravigliosa. Il personale era cordiale. La camera era sporca e vecchia. Il letto era un duro lastra.
Niente Muffa sui cuscini orribili muri lenzuola sporche. La camera aveva un pessimo odore
Il personale è cordiale. Tranquillo. Un sacco di acqua calda fumante. L'aria condizionata manteneva il luogo freddo. La navetta aeroportuale era disponibile senza bisogno di chiedere informazioni. La colazione era estremamente limitata e gli elementi necessari non erano disponibili. La macchina per il ghiaccio era sempre vuota. Le federe dei cuscini sembravano molto sporche. Ci è voluto un po' di tempo perché la temperatura scendesse. Ci siamo sentiti un po' stretti.
Friendly staff. This hotel is under construction. Should have been told that prior to booking. Heating unit in my initial room failed even after maintenance tried to repair. Slept in a cold room for the first 2 nights and acquired a head cold making my trip and training miserable.
Curtis was outstanding ! The two chi, Vicky and Andy were so patient and their omelets are to die for. I have stayed in many Embassy Suites. This was the best ! Need cranberry juice on breakfast juices. Fan for bathroom. Keep smokers away from congregating at front door.
The tv in the room was nice and I had no problems connecting to Wifi. The bathroom was not clean at all. There were some sort of stains on the tub and the floor. The toilet seat had a burn mark on the top. Also the room smelled musty when I first walked in. This is an older hotel and needs some major upgrades. I could barely get the door open when I got to the room. It was practically stuck. Had to force it open.
The shuttle service was excellent. The lady that picked us up arrived about 5 minutes after we called at 1:30am and was very friendly and helpful.
The staff was excellent--the most effective and pleasant that I've experienced in a long time. From the shuttle drivers to the front desk, they were anexcellent team.
The walls are so thin you could hear everything, my husband didn't sleep at all. There are obviously people staying there long term... kids running around unsupervised, people doing laundry, walking around with no shoes. It was like staying in a noisy apartment building.
We were concerned about pets because of our severe allergies but the staff steam cleaned our room before we arrived. It was immaculate and smelled so fresh! Every concern I brought to the staff because of our special needs was not only met with a smile but Michelle went above and beyond to make us so comfortable. Breakfasts were made fresh and hot every morning with a different selection each day along with the usual'S. We ate so much each morning we didn't dine again until late afternoon. Thank you TownPlace Suites Baltimore bwi for one of the best hotel experiences we've had in a long time!
La sicurezza avrebbe potuto essere migliore, ma mi sono divertito molto. La colpa dell'aeroporto...Inoltre mi ha inviato al Marriott sbagliato. Ma, ci sono arrivato 3 ore dopo che il mio aereo è atterrato. Marriott BWI era sulla mia conferma (niente detto cortile). Il letto era comodo! Ora di check-out è bello:)
The complimentary cookies they are known for are not only delicious but make you feel at home. The staff was friendly and helpful and the hotel was always clean. I will definitely be booking here when I come to Baltimore again next month. Could never find a parking spot.
My stay at the Doubletree by Hilton was great. The room was super clean and comfortable; I stayed in a king room. The gym was in good shape as well. Not many options but standard for a hotel. I didn't get a chance to hit the pool but did see a lifeguard on duty. I would definitely stay here again.
Good location for business Hotel was under major renovation and I was unaware of this when booking.
The BWI Hilton was very clean, well appointed, and well maintained. The staff was friendly, efficient, and professional. It was an excellent value. Having a refrigerator and microwave in the room was appreciated. I would definitely stay here again.
The cleanliness I did not receive the room I paid for and was not notified of the change.
I loved the size of the room. It was large and roomy. The shower was dark and one of the lights were out in the bathroom.
Very nice hotel. Breakfast space was nice and there was a lot of variety at breakfast. Good choice Breakfast ends at 9 am during the week. We were there on labor day breafast ended at 9 am. By the time we came down they were cleaning up already it was 9:10 . Should last until 10 am
Clean and modern. Breakfast had many choices but eggs and bacon could have been much better.
I enjoyed the cleanliness of the room and friendliness of the front desk staff. I didn't appreciate staff knocking on my door 2 hours before checkout to "see if I was still in the room" .
Glad it had a pool. Elevator didn't work. Breakfast did not start until late so we didn't get to eat anything before our flight.
The lobby was clean and convenient. And as a guest you felt welcomed. For the price can't go wrong. No real complaints. The location and lack of restaurants or stores was the only issue. Their shuttle seemed very willing to drop off but not pick up near by. .
The rooms were noisy. I was able to hear doors slamming, toilets flushing and people talking during the night. I could heat the person in the room next to me talking between 4 and 5 AM. The facilities were good.
We've stayed here at least three times. The service is excellent and we love to the quick airport transport.
great room with all the amenities nothing
Called for the hotel shuttle getting off the airplane. Told "15-20" minutes. Called after 30, told 15 minutes. Called after 15, told 10. Called after 10. Was told 10 more. Asked to speak to Manager on Duty. Told there would not be a manager available until morning. Van showed up during phone call. It is a 5 minute drive to the hotel, maybe 7 if you hit all the stop lights wrong. Van driver said he was only notified shortly before he arrived. Someone was lying. Tell me the truth. If I had known it would take an hour for the van, I'm sure I wouldn't have been happy but we could have taken a cab and at least been there in time to take a short walk for dinner.
Breakfast was perfect for grabbing something before hitting the road. Free wifi was essential for completing work after meetings. Room was clean and bed was comfortable.