Il Check in è stato semplice e senza problemi. La camera era bella, quello che ci si aspetta per il prezzo. Il barista era molto scortese. Non competente. Niente colazione continentale. Ho dovuto pagare 3 dollari per unrasoio
Lo stabilimento è abbastanza vecchio. Molte cose erano mancanti o non funzionavano. La posizione è isolata, non è vicino a molti ristoranti e negozi. Il personale ha fatto di tutto per la carenza delle strutture.
Personale cordiale, camere pulite, letti comodi, comodo per l'aeroporto La colazione continentale
Staff was incredible Elevator didn't go all the way to the top floor where we were staying
I loved the bartender at the hotel bar who closed both Friday and Saturday night. She was very guest oriented. There was also a maintenance man who was very helpful on Sunday morning. The staff was great!!! There were kids running around the hotel All hours...they were loud and tracking water all over the lobby since they were running from the pool and then into the lobby and then back to the pool. Develop a system to let guests know if large groups of kids are staying at the hotel.
Very cleanrooms, nice pool and gym facilities. Bartender using hands in condiments after blowing nose and eating a sandwich. Server in restaurant used hand too. Very gross! Pool area large indoor, nice area.
Courteous staff. Disappointed/shocked with the hotel upkeep. Specifically, the 5th floor hallway carpet along the entire length. The Westin is known for having a high standard in cleanliness and appearance. I plan to contact cooperate and send pictures.
The staff was great. Very friendly and polite. Very good food in the restaurant. The availability of the shuttle to take people to and from the airport or to the metro stop was a big plus.
The bed was super comfortable! Loved the indoor pool + hot tub! When I booked the hotel it stated, high speed WiFi and complimentary breakfast. NOPE!!!!! You have to pay $12.49 for the WiFi and we thought the breakfast was COMPLIMENTARY but half was through eating and nice lady put a $39 bill on our table. I asked the reception "that I thought the breakfast was complimentary" they told me that only when you upgrade your room when booking it's free. Well don't be fooled because I was. My conformation says complimentary breakfast, but they told me my room did not come with it! The only reason I booked this hotel was it had great reviews and the WiFi and free breakfast. Let's just say lesson learned and I won't be returning!! If WiFi and free breakfast is a want like it was for me, this hotel is not for you!
Everything about the hotel met expectations and the price was reasonable. The restaurant and bar are best avoided. Overpriced and poor service.
Great hotel, friendly staff, clean and comfortable rooms, easy access to Arundel Mills, Baltimore and D.C. I had a great time.
Tutto andava bene così lontano
Tutto essenziale, molto pulito. I dipendenti sono degli ammaliatori.
Camera pulita Personale rapido
Era comodo e il prezzo era buono. Il personale notturno era burbero. La camera era un po' puzzolenti
the location was perfect. they had a free shuttle from airport and free parking. nothing
Great location The room wasn't as clean as expected
This guest did not leave comments about this hotel.
Proximity to restaurants, the airport and the mall for shopping. The friendly, knowledgeable staff is a bonus. Nothing that would keep me from not coming back.
The restaurant/bar The sheets were very scratchy. The bed was not soft. Not what I have come to expect from Sheratons. Did not get a good nights sleep because of it. This is important to me. I would probably choose another location next time I'm in the area.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The staff and manager went out of their way to make our stay great.
Really should be rated a 4 star. Nice newer Sheraton, very clean driving and updated property.
Absolutely nothing, staff are terrible, rooms are beyond old and creepy, housekeeping doesn't even know how to make a bed properly, more like an old bed and breakfast! There was dirty pillow cases... Ewwww and towels! Worst hotel ever Absolutely nothing, staff are terrible, rooms are beyond old and creepy, housekeeping doesn't even know how to make a bed properly, more like an old bed and breakfast! There was dirty pillow cases... Ewwww and towels! Worst hotel ever
The hotel was convenient to the activities I partook in. This was not a 3.5 star hotel. The bathroom was not up to par. The shower had cracks in the tile and had mildew spots in the bottom corners
Look moderno della camera. Acqua in camera. I fori nella mia tenda doccia. Le macchie sul mio piumino e lavare panni. Pagare due volte. Chiamare l'hotel due volte per ottenere un rimborso e non ancora arrivare. Avendo a chiamare l'ufficio aziendale di essere rimborsati. Non essendo con biglietti omaggio in qualsiasi forma e moda.
Molto pulito e confortevole.
Il letto era comodo e la camera era profumata e sembrava pulita! Sono rimasto colpito.
Ho apprezzato molto la pulizia della camera e che il posto era abbastanza grande per due persone a dormire comodamente. L'arredamento e la camera ambiente sembra tipo di datata.
Spacious room Lousy routers and internet access
This hotel had the worst service I've ever had. The overbooked a co-workers room, and charged a room to the incorrect credit card. The front desk service was impatient and impolite. We will not be staying at this hotel again.
it was a great stay
Front desk staff was very nice. Buffet had a great selection.
Everything Everything was lovely I have nothing bad to say
Great location for next morning flight. Easy access to airport. Quiet room.
Not a single thing other than the location in connection to the airport. First and foremost, we checked in relatively early in the evening, but since we booked online, my wife and I got a handicap room. If that was not enough, this room has some flying bugs (they looked like moths) that were flying throughout. After asking to be moved to another room, I was told that no accommodations could be made. The bed was fair from comfortable and the bathtub completely backed up while showering. Not to mentioned, there were a number of what appeared to be pubic hairs that lined the bathroom floor. When I complained the next morning (we tried to leave but everything around us was booked in other hotels), we were met with very little interest in fixing the situation. From start to finish, it was the worse experience. I have ZERO desire to stay at this facility EVER again.
Rooms were very quiet. Dinner fare at the restaurant was reasonably priced and of higher quality than I would have suggested. Staff were both professional and kind.
Staff to include shuttle driver very nice and food was taste good. Room while appears renovated appeared, rushed cleaning ie lamp shades crooked, bed covers should be tucked possibly with chocolate and name of cleaning person; gives a personal touch. Possily use a fresh "clean scent" cleaning product; Just the small things seemed over looked but all in all good value for price.
Siamo andati via dopo 6 ore. Tutto
Il personale è cordiale. Tranquillo. Un sacco di acqua calda fumante. L'aria condizionata manteneva il luogo freddo. La navetta aeroportuale era disponibile senza bisogno di chiedere informazioni. La colazione era estremamente limitata e gli elementi necessari non erano disponibili. La macchina per il ghiaccio era sempre vuota. Le federe dei cuscini sembravano molto sporche. Ci è voluto un po' di tempo perché la temperatura scendesse. Ci siamo sentiti un po' stretti.
Niente Muffa sui cuscini orribili muri lenzuola sporche. La camera aveva un pessimo odore
Friendly staff. This hotel is under construction. Should have been told that prior to booking. Heating unit in my initial room failed even after maintenance tried to repair. Slept in a cold room for the first 2 nights and acquired a head cold making my trip and training miserable.
Curtis was outstanding ! The two chi, Vicky and Andy were so patient and their omelets are to die for. I have stayed in many Embassy Suites. This was the best ! Need cranberry juice on breakfast juices. Fan for bathroom. Keep smokers away from congregating at front door.
Il personale era molto cordiale e disponibile, soprattutto Donna, il nostro autista di van. La colazione aveva un sacco di cibi caldi e freddi. La frutta era fresca. E' stato un 5 minuti di auto dall'aeroporto.
La colazione era meravigliosa. Il personale era cordiale. La camera era sporca e vecchia. Il letto era un duro lastra.
The shuttle service was excellent. The lady that picked us up arrived about 5 minutes after we called at 1:30am and was very friendly and helpful.
The tv in the room was nice and I had no problems connecting to Wifi. The bathroom was not clean at all. There were some sort of stains on the tub and the floor. The toilet seat had a burn mark on the top. Also the room smelled musty when I first walked in. This is an older hotel and needs some major upgrades. I could barely get the door open when I got to the room. It was practically stuck. Had to force it open.
The staff was excellent--the most effective and pleasant that I've experienced in a long time. From the shuttle drivers to the front desk, they were anexcellent team.
We were concerned about pets because of our severe allergies but the staff steam cleaned our room before we arrived. It was immaculate and smelled so fresh! Every concern I brought to the staff because of our special needs was not only met with a smile but Michelle went above and beyond to make us so comfortable. Breakfasts were made fresh and hot every morning with a different selection each day along with the usual'S. We ate so much each morning we didn't dine again until late afternoon. Thank you TownPlace Suites Baltimore bwi for one of the best hotel experiences we've had in a long time!
The walls are so thin you could hear everything, my husband didn't sleep at all. There are obviously people staying there long term... kids running around unsupervised, people doing laundry, walking around with no shoes. It was like staying in a noisy apartment building.
La sicurezza avrebbe potuto essere migliore, ma mi sono divertito molto. La colpa dell'aeroporto...Inoltre mi ha inviato al Marriott sbagliato. Ma, ci sono arrivato 3 ore dopo che il mio aereo è atterrato. Marriott BWI era sulla mia conferma (niente detto cortile). Il letto era comodo! Ora di check-out è bello:)
My stay at the Doubletree by Hilton was great. The room was super clean and comfortable; I stayed in a king room. The gym was in good shape as well. Not many options but standard for a hotel. I didn't get a chance to hit the pool but did see a lifeguard on duty. I would definitely stay here again.
The cleanliness I did not receive the room I paid for and was not notified of the change.
The complimentary cookies they are known for are not only delicious but make you feel at home. The staff was friendly and helpful and the hotel was always clean. I will definitely be booking here when I come to Baltimore again next month. Could never find a parking spot.
Good location for business Hotel was under major renovation and I was unaware of this when booking.
The BWI Hilton was very clean, well appointed, and well maintained. The staff was friendly, efficient, and professional. It was an excellent value. Having a refrigerator and microwave in the room was appreciated. I would definitely stay here again.
I loved the size of the room. It was large and roomy. The shower was dark and one of the lights were out in the bathroom.