Lima hotel vicini a Lima

Punti positivi: i had breakfast delivered to my room and it was delicious! my room was located on the 21 floor and the view was super amazing. you could see the view for miles. the bathroom was very impressive, and can’t forget the view from there also. the pool was relaxing!!

Punti positivi: Comfort and customer service and attention to details

Punti negativi: Location, traffic to get and leave the hotel was really bad

Punti positivi: One of the best customer service that we received in a hotel! My husband and I were so happy to stayed there!!! Everybody was very nice and friendly! The location was great, the food was awesome. It was just perfect! We will come again! for sure

Punti negativi: Nothing

Punti positivi: While EVERYONE on staff was friendly and helpful, we can't say enough about Ken at the Concierge Desk. He offered assistance and followed through on every request!

Punti positivi: Love the breakfast. Service was perfect and cleanliness outstanding.

Punti positivi: Room was beautifully designed with everything provided. We had a large corner room with wonderful views all over Lima.

Punti negativi: Nothing

Punti positivi: The staff were fantastic and the experience and coordination between restaurants spa and hotel was seamless and refreshing.

Punti negativi: The spa was a little expensive for what we experienced but it was very good . The executive club was a skittle disappointing there was nothing at lunch and if your. A little late of an evening there is nothing either. It needs to feel like it is executive and exclusive lie the name suggests

Punti positivi: The facilities are luxurious

Punti positivi: roomservice and breakfast were very good. We are very grateful for the barservice from Gisele. She makes you feel home. The room is a dream with a good vieuw a chaise longue and a bureau. The luggage room is very comfortable.

Punti negativi: the swimming pool has much chloric stuff in it. A big lack is a terras in the open air somewhere on the top floor or on the ground floor next to the party room. There were no stamps. I cannot find other things, because of the very good hotel

Punti positivi: Consierge service

Punti negativi: The staff at the reception spent too long checking us in because one of the guests arrived earlier than the rest of the party. Upon showing the booking he was given a room separate from the booking. This meant that when the rest of the party arrived they had an extra room for which (the staff insited) we had to pay. Although it was clearly a mistake of the reception staff it took almost half an hour to explain and sort it out.

Punti positivi: The facilities are great and the location is excellent

Punti positivi: La zona spa bellissima... nello spogliatoio donne ce una vasca idromassaggio un bagno turco e una sauna tutto ben funzionante... poi in zona comune ce una piscina riscaldata molto grande con passaggio da interno a esterno (lato giardino) + un altra vasca idromassaggio esterna... la camera è grande e lussuosa... ottima colazione di qualità..

Punti negativi: La ragazza che lavorava alla reception mi ha fatto un prezzo piu alto di quanto avrei dovuto pagare essendo cliente genius su booking ma ovviamente gli ho fatto notare l’errore e ha rimediato subito... la lobby è fredda...l’acqua dell idromassaggio interno è troppo calda... la sauna andrebbe scaldata di piu...

Punti positivi: Amenities were great. Loved the steam room, jacuzzi indoor and outdoor, spa services. Room service was good. Staff was very attentive. Accommodating to arrival and departure times. Breakfast options were abundant and high quality.

Punti negativi: There were security and staff everywhere, though i felt safe, there was very little privacy. I don’t know the guest policies in Lima but it doesn’t seem very acceptable to have outside guests come visit without being harassed. I had a friend come and they would not allow her to come to my room even though she had my room number and name details. I’m paying a quite a bit of money only to have to ask permission to have a visitor who is just visiting not staying. Also spa and gym reception areas just need to be combined, very confusing if you want to use jacuzzi or steam room before your spa service. My room was located on a high floor but they were doing construction on top of my room. The buzzing from the tools did not end my stay well.

Punti positivi: Beautiful lobby, lounge and facilities! The beds are super comfortable with lovely down pillows and duvets. Very nice!

Punti negativi: You have to walk through the front lobby to get to the pool and gym area, which is a bit awkward in a robe or towel!

Punti positivi: The room (bed and bathroom) was fantastic!!! The shower was one of the best ones I have experienced in a hotel. Perfect volume of flow and temperature flexibility. Room service was really good. Bed was super comfy and the room overall was very spacious!

Punti negativi: Shoe polish was complimentary and I utilized this, only for the zipper to be ruined on one of them when they were returned -- the zipper wouldn't go up/down anymore and in trying to fix it once I told them about it, the zipper handle broke. So, my shoes were a total loss. Now, in fairness, they did try to help and were courteous but I didn't ask for compensation, nor did they offer any.

Punti positivi: Nothing

Punti negativi: This was the worst. I made my reservation through Kayak, received a "confirmation" code and all for nothing. When I arrived at the hotel I was at the check in area for 4 hours. They never found my reservation. I had to pay for a whole new reservation at the spot cause I just couldn't take it anymore. Do not book this hotel through Kayak EVER. BOTH THE HOTEL STAFF AND KAYAK ARE RESPONSIBLE and a disgrace.

Punti positivi: Excellent restaurants, pool and whirlpool

Punti positivi: It was my third or fourth time at Swissôtel LIma, but the first one at a room with access to the Executive Lounge with complimentary meals. I was surprised by the quality and variety of the meals in the Lounge. Also excellent is the swimming pool (indoor combined with outdoor). This new visit to Swissôtel Lima confirms my impression that Swissotel is one of the best hotels in Lima regarding comfort and service but has some incomprehensible negative points for an hotel of this category.

Punti negativi: - This IS INCREDIBLE AND I HAVE NEVER SEEN SOMETHING SIMILAR IN THE WHOLE WORLD. In the room is possible to prepare coffee and hot water for tee... but not tee bags in the room!! I thought they had been forgotten, but not: Service has the instruction not bringing tee bags to the rooms. The client that wants a tee has to order it from Room Service and to wait for 20 minutes for it... and pa y it separately. - No minibar in rooms (you can order to fill it with a (very) few items). Others have to be ordered to the room separately. - No men showers in the indoor swimming pool - Very good breakfast.... but the cheese is bad. I know that "Swissôtel" is not anymore "Swiss", but again this is something not in accordance with the general category of the hotel. - In the booking offer it was not specified that the meals (except breakfast) were only in the Lounge.

Punti positivi: How everyone take the time to say hi no matter what they were doing.

Punti negativi: Everything was ok

Punti positivi: Gorgeous hotel. very comfortable. Great rooms and bathroom. Excellent though expensive breakfast.

Punti negativi: Neighborhood is pretty sterile with not much street life or interest.

Punti negativi: L'odore era provenienti dalla moquette. Odore molto umido!

Punti positivi: Great hotel, spacious room. Spa facilities, steam room. Room service was good quality. Room was comfortable and clean. Location was central to a lot of things. Neighborhood was very safe. Breakfast was better then most! Security and staff was not as "strict" with visitors.

Punti negativi: spa area needed lockers to put belongings, steam room & fitness center lounge area needs to be expanded. It felt crammed, no place to relax. Drinking water & towels should be provided in spa area as well.

Punti positivi: I have been several times in this hotel and Ilike(d) it because (1) its location relatively close to the airport, (2) the acceptable comfort (see minus points below), and (3) "The Level" where it is possible to have breakfast and a rapid dinner. But...

Punti negativi: ... if point 1 stays, points 2 and are continuously deteriorating: 2) The new furniture in the style of the cheapest version of a "ready-to-assemble furniture shop" is disappointing. Windows continue not to be sound proof (and the area is very noisy). Still one one elevator working for the upper levels.... 3) Impressive decrease of the quality and variety of the food offered in "The Level" So, perhaps there is not a next time...

Punti positivi: Service, location, value, breakfast

Punti positivi: Beautiful hotel

Punti negativi: Cold shower

Punti positivi: Huge Room, we had the junior suite. Comfortable beds and good breakfast. Conveniently located near a mall

Punti positivi: Breakfast was very good. Room was very comfortable. I decided to stay another night while in Lima. Room service was top quality. Staff was helpful

Punti negativi: some construction noises during the day. everything else was great.

Punti positivi: The location.

Punti negativi: The hotel is really old, I have been to Melia hotels in other country and I found the standard in Lima very low compare to the other Melias where I stayed. Some of the food serve at breakfast was not fresh. The pool is very small and is right next to a busy road.

Punti positivi: The room is very big and is with comfortable bed!

Punti positivi: Location , room size, cleanliness

Punti negativi: Staff flexibility, took to much to get a room and 5 technicians visit to make the safe box work I got a room in the 3rd floor and it was a little noise

Punti positivi: Isolamento perfetto rispetto alla confusione della città Bagno impeccabile e doccia comoda

Punti positivi: The hotel was a little dated, but convenient enough for a short stay. The room and bathroom were spacious and clean, bed was super comfortable. Staff was friendly.

Punti negativi: Several elevators were not working, so I frequently had to wait up to 5 minutes to get either to the lobby or my room - a nuisance. Even with windows closed, I could hear the noisy Lima traffic (slightly better at night). Room temperature: I had a few hours to spare and work in my room and it was SO cold! Mentioned this at reception and they brought a space heater, thankfully.

Punti positivi: The location of the hotel is awesome - not even a 5min walk to Kennedy Park in the centre of Miraflores district. We had to check out early and were offered a packed breakfast plus we got a welcome drinke at the hotel bar (8th floor with vew on Kennedy Park).

Punti positivi: gentilezza e attenzione del personale

Punti negativi: arredi alquanto datati e minimal, stanza piccola, in fotografia sembra tutto molto più bello

Punti negativi: Poca scelta

Punti positivi: Very nice hotel with big, comfortable rooms.

Punti positivi: The bed was comfortable, staff were very helpful and polite. Check-in/out was quick and straightforward. Central location.

Punti negativi: The room was off a busy main road, next to a bar with loud music and had single glazing windows, so was quite noisy. The furnishing and decor is a bit dated. I was offered a breakfast being bagged up, as I was checking out at 5am. When I checked out this wasn't done for me, so I lost out on breakfast. As there's no hot drink making facilities in the room, I couldn't even get a coffee before I left.

Punti positivi: Excellent ubication

Punti negativi: Maybe the personal

Punti positivi: All of the staff at the front desk were welcoming and kind. They accommodated us all the time by packing breakfast for us when they knew we would miss it because of an excursion and making reservations for us for dinner. They were wonderful!

Punti positivi: Nel cuore del quartiere Miraflores, zona sicura e ben servita, ideale per viaggi d'affari o turismo. Personale sempre molto cordiale e professionale. Buona anche la colazione.

Punti positivi: They offer a great spead for breakfast but what blew me away was their gluten free breakfast spread.. Very impressed.

Punti negativi: The air-conditioning was faulty.

Punti positivi: Excellent location in the Miraflores area. Offering a wonderful breakfast, friendly staff, and very comfortable rooms.

Punti negativi: It was wonderful

Punti positivi: Very helpful and friendly staff. Good breakfast buffet. EXCELLENT massage (Del Pilar Special)!

Punti positivi: Persons and service, position

Punti negativi: Moquette generally is not igenic

Punti positivi: Nothing!!!!!

Punti negativi: I DO NOT RECOMMEND this awful hotel. As a member of Accor group and used to work as a management team @ Accor it was worst hotel ever.

Punti positivi: Enjoyed staying overall at Novotel Lima

Punti negativi: The accounts can be handled properly, it was not good/

Punti positivi: The staff courtesy and friendliness was comforting. Breakfast was amazing. The rooms were excellent - clean and in great condition. The location couldn't have worked out better for me. I loved the hotel!

Punti positivi: Location was hood

Punti negativi: One of the reasons I booked this hotel was the breakfast. However the hotel staff told me that it was not included I used the filter and booked with breakfast and stii had to pay for it

Punti positivi: Breakfast is very good, Jose is very kind and helped me with eveything.

Punti negativi: Everything was excellent

Punti positivi: Superb, friendly staff couldn't do more to help us. Even though it's primarily aimed at business travellers, everyone was very welcome of our 2 young children (and dog!). Delicious breakfast buffet and good (if expensive) food for lunch/dinner too. Great location, lots to walk to in the business district including a lovely park and a quick cab ride from Miraflores. Highly recommended.

Punti positivi: Small but decent gym, good restaurant, comfortable rooms with good AC.

Punti negativi: Limited bottled water available

Punti positivi: Clean, quiet, helpful staff.

Punti negativi: They can probably have more variety in the breakfast and enhance the spa.

Punti positivi: Very polite staff and a beautiful property with amazing food. The room was amazing and luxurious.

Punti negativi: Bottled water should be provided as a courtesy and ground coffee instead of instant. Tap water is unsafe to drink in Peru so I was not comfortable making coffee with less than boiling water.

Punti positivi: Location.

Punti negativi: Rooms are not comfortable enough for a 4 star hotel, they are old and not elegant at all. Pillows are uncofortable. The shower is one of those manual ones and it falls on you (it hit me on the foot). Bathroom is not comfortable. Service at restaurant is poor (both nights O was left there waiting forever for someone to take my order).