Sheraton Princess Kaiulani

No SPG points because I booked via KAYAK! Never ag

Punti positivi: I have gold status on SPG. I booked via KAYAK and I got a big surprise when checking in: not only my status was not recognized but I got no SPG points for my stay! Terrible! I'll never book an SPG (or Marriott etc) via KAYAK! This was NOT specified at time of booking I may have saved $15 per night but not worth it! As per the hotel, great location, nice ocean view, but the side looking toward Diamond Head is noisy due to the air conditioning tower of the adjoining building. Yes, very noisy during the night.

Punti positivi: The staff was very friendly; rooms were conveniently located; good food and cocktails. Parking was easy.

Punti negativi: The false fire alarm.

Punti positivi: Overall the service was good.

Punti negativi: Like most rooms in Hawaii, the hotel needs to be updated.

Great location!

Punti positivi: the location of the hotel is perfect! Centered in the heart of Waikiki, everything was within walking distance. There is a hotel resort fee, but is nice that it covered the parking fee. justin was our check in agent and his service was superb, easy to talk to and very informative.

Punti negativi: Hotel is slightly dated, a new paint job would make it look nice, better air circulation would be good. Elevators are slightly small and run slow. Elevators in the parking garage are only located on the very top floor. Makes it a small hike to get your luggage to the elevator.