Pullman Hanoi

The staff were very accommodating to every need that comes with having 3 kids in tow. Adjoining rooms were a great plus.

Some of the guests were smoking on our floor which made our room smell.

After getting out of hospital, the assistant manager upgraded us to the suite on the 6th floor, this was amazing and as I had to rest before flying, a few days in this room did me wonders. We truly appreciated the personal service and amazing help from all staff concerned ensuring our stay was comfortable as possibly.

Location was amazing and it was the best breakfast i had in Vietnam

The staff where amazing very polite and professional

No tour operators would pickup or drop off

Most of the staffs are friendly and efficient. The breakfast is abundant and delicious. The location is quite convenient to the shopping center or historical sceneries. I will choose this hotel when I go to Hanoi again.

I have checked in two rooms (room 1403 and 714) on August 6th. And on August 7th, the receptionist Miss Ha checked in my third room (for my elder sister) at around 11:00 A.M. She told me that the room is not available yet, I said, Okay, my sister could wait in my mother's room (Room 1403 which has been checked in on August 6th) and I told her to try to get a clean room earlier. At the same time, I told her to send the luggages to room 1403. However, we waited till 14:05, there is no message of room or the luggages. I called her, she said the room will be ready in 5 minutes and she would ask her colleague to send the room key to 1403. Can you image there isn't even one clean room in past three hours? Ten minutes later, there is no key. I went downstairs to the front desk and pushed her to give me the room personally. Let's talk about the luggages. At 11:00 A.M., I have told her to send the luggages to room 1403, 14:05 the luggages are still at the concierge. I pushed her to send them to the room in the phone, then 14:15, the luggages are still at the concierge. 14:15 I went to the front desk to push her, she promised me to send the luggages immediately. Then twenty minutes later, no one touches the luggages. And when I went to the front desk to check what happened. The receptionist told me that Miss Ha got off work just now and has left! And she even didn't tell her colleague to send the luggages to my room before she left. I turned to the luggages to pick up them to the room by myself. At this time, the bellman saw and helped me to send all the luggages to the room with high efficiency. I have been staying in Pullman Hanoi for many years. It's first time for me to meet such staff as Miss Ha!