Hotel vicino a
George R. Brown Convention Center,
Houston

Punti positivi: I like everything about this airline... from the ticket prices, to their membership in Star Alliance, to their awesome customer service.

Punti positivi: Nothing your flight was cancelled I will put a claim to refund

Punti negativi: Nothing your flight was cancelled I will put a claim to refund

Punti negativi: Good

Punti positivi: Short flight

Punti negativi: Being on time

Punti negativi: Maybe not BA fault but immigration wait at jfk was 11/2 hours!

Punti positivi: Friendly staff and smooth boarding process.

Punti negativi: British Airways charge you for water. However the flight attendant did her best and brought me a glass of water. It is the first time that water is not courtesy form an airline.

Punti negativi: We couldn’t watch anything because the headphones required an adapter which we didn’t have and was not offered to us for purchase. We read a book for eight hours. Would have loved to watch a movie.

Punti negativi: A great flight!!

Punti positivi: Great seat and always on time.

Punti negativi: Delayed flight planning - would have been nice to delay the flight before boarding.

Punti positivi: On time

Punti positivi: Boarding was very efficient. Flight attendants were helpful and kind and seemed to care.

Punti negativi: We booked basic seats knowing we might not sit together however we did not know they would separate children. They put my husband and I in an exit row and my daughter at the back of the plane with strangers. I was not comfortable with strangers being responsible for my child. I assumed they would seat children with at least one parent. We did ask to move at the gate and the accommodated us with the last row on the plane. No recline, no window, and right next to the bathrooms. We took it to be with our kid but this policy needs to be revised. Kids should always be seated with the adult responsible for them... who knows what kind of person might end up next to my child. Not to mention if she had needed something is the stranger gonna take care of it? It’s just a bad practice imo.

Punti positivi: Decent price for economy comfort seat, 4A.

Punti negativi: The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate..

Punti positivi: Staff were professional and polite.

Punti negativi: Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these.

Punti positivi: The crew.

Punti negativi: The time between flights.

Punti negativi: Still don’t have my luggage yet