Stratford-upon-Avon hotel vicini a Guild Chapel

Punti positivi: Great hosts, very welcoming and informative. Room was large and spotless and breakfast was delicious, nicely presented and well cooked. A very pleasant stay and they certainly deserve ll their positive reviews.

Punti negativi: Nothing

Punti positivi: Very welcoming and friendly service. Spotlessly clean and very comfortable.

Punti positivi: Very friendly staff, the location is fantastic, in the heart of the village and with quite a few options for tea should you venture out as the hotel doing offer evening meals

Punti positivi: Friendly, helpful staff. Freshly cooked breakfast and attentive service. Hotel felt comfortable and secure. Well situated for access to the town, would recommend.

Punti negativi: Cannot fault.

Punti positivi: The staff were very friendly and welcoming. Nothing was to much. Felt nice and relaxed and friendly place to stay.

Punti negativi: Liked it all no complaints

Punti positivi: Excellent from the first intro. Lovely owner.

Punti negativi: Nothing

Punti positivi: Hotel molto bello. Ottimo anche il ristorante.

Punti positivi: Second time staying at this hotel (last time was about five years ago) and the Hotel is still just as good. The restaurant menu has changed, it's more gastro pub now rather than fine dining which was a little disappointing but the hotel is still lovely and clean, the staff helpful and courteous, the rooms spacious and the bathroom facilities good. I really like the decor in the hotel as well, relaxing and tasteful and in keeping with the surrounding area. The basics: Good choice of TV channels and a very good sized TV. Good bathrooms with a decent sized bath and reasonable shower. Centrally located and close to all the things you want to be close to. Good range of choice for breakfast and something to suit everybody. Medium Firm/Mattress and two pillows offered per person. Although in the center of town the rooms are nice and quiet.

Punti negativi: Personally I like a soft mattress so I did not sleep quite as well as I could have but that was the only I had poor sleep, if there was an option of a mattress topper for those of us that require a bit more padding then in my opinion this hotel would be pretty much perfect. The only other thing that could improve it would be if they could work out a deal with the car park directly behind the hotel so that staying guest got a bit of a price reduction on the parking.

Punti positivi: Bed was very comfortable, nice towels

Punti positivi: Room was a lovely size. Really warm very comfortable clean- not spotless. The bathroom was exceptional. Loads of hot water for a big deep bath. Corona virus spoilt the vibe of the whole time away but it was a lovely place. Loads of places to visit- none open for us. Loads of places to eat nearby again not many open. River walk lovely. Looks a thriving little town with some interesting shops.

Punti negativi: The lampshade was very dusty and full of cobwebs but that is the only negative about the hotel. Staff were nice and friendly. Although was busy they were not in your face. I will go back again. £120 for one night is a lot but overall I would say it was good value for money.

Punti positivi: Struttura molto bella, ben tenuta e pulita. Posizione ottima. Colazione eccezionale per qualità e varietà

Punti negativi: Faceva un po' freddo nell'ala dell'albergo dove eravamo (e in camera)

Punti positivi: Colazione e struttura alberghiera

Punti negativi: Camera standard è bagno un po piccolo. No tv italiana

Punti negativi: We requested a refund due to the Coronavirus and were refused. Due to our constant travel changes due to international traveling restrictions, we decided to make this our last night, since they wouldn’t refund us. The whole town was shut down. All the stores were closed. Why wouldn’t they just refund us, or at least give us a voucher for next year. We normally stay at the Mercure hotel. ( Much nicer, by the way ) It was a mistake to try some where new. We will not support The White Swan in the future.

Punti positivi: The rooms were amazing in both the newer part of the hotel (first night) & the older part of the hotel (second night) - although on a Saturday night there is live music below the historic rooms so be prepared. The walking tour was worth going on as the location was right in the centre of town. Great staff.

Punti negativi: Breakfast was disappointing both days re the buffet - never seemed to get restocked - although the cooked breakfast was good.

Punti positivi: L'hotel è davvero molto bello e in posizione fantastica. la camera e il bagno molto belli, puliti e spaziosi. La colazione molto buona. Ci sono comodi parcheggi a 300 metri dall'hotel

Punti negativi: Non funzionava l'ascensore. Per farsi perdonare ci hanno offerto da bene

Punti positivi: Tutto, struttura in un ottima posizione, molto curata, belle camere con letti comodi e personale gentilissimo. Il pezzo forte è il pub al piano terra, fantastico. Ottima anche la colazione. Da tornarci!

Punti positivi: Very characterful and within walking distance of everything.

Punti negativi: You had to pay for parking but the car park was near by.

Punti positivi: La struttura in generale, con un giusto equilibrio tra "vecchia Inghilterra" e modernità. La camera, adeguatamente spaziosa e con un letto molto comodo, e il bagno, provvisto di un'ampia doccia. La posizione, molto centrale e vicina alle principali attrazioni.

Punti positivi: L'Arden Hotel è dedicato a rendere il vostro soggiorno speciale. Mi sono davvero goduto il mio soggiorno e lo consiglierei a chiunque.

Punti positivi: Excellent breakfast as usual - great cold selection with hot options cooked to order. Room warm, large bed very comfy with mineral water in the fridge, and fresh apples on arrival.

Punti negativi: Not really a complaint as these things happen. They were having a problem with a boiler and consequently the hot water wasn't very hot. However they offered to move us to another room not served by that particular boiler, as we were settled and only there one night we were happy to stay put - but they gave us a big discount on checkout by way of apology without us asking. Great customer service.

Punti positivi: Location, staff and food all absolutely spot on. Would definitely stay again given a different room.

Punti negativi: Bed had a centre joint seam that was uncomfortable to lay on. Water system (unconnected to the room) could be heard within the room throughout the night.

Punti positivi: Clean and comfortable rooms. Comfy beds, nice selection of fancy toiletries in the bathroom. Breakfast was tasty with plenty of choice. Helpful concierge who booked taxis for us and arranged an ice bucket for the room.

Punti negativi: Late night room service food was awful but to their credit the hotel removed them from our bill

Punti positivi: Comfy bed and spacious room with friendly reception and Uber friendly polite staff!

Punti negativi: More reliable shower!

Punti positivi: Breakfast in bed. Great options. Well cooked. Proximity to the RSC and local cafe's/restaurants. I was also a plonker and left my wedding ring on the bedside table. We rang reception after realising my error and they posted it to us straight away and padded the envelope to disguise the contents. Above and beyond so much appreciated.

Punti positivi: If I had been able to travel I would be able to offer some comments. In any event, I would still have been there at this time.

Punti negativi: If I could have gone there!

Punti positivi: Excellent location . Great breakfast

Punti negativi: Bar atmosphere was lacking Sewing group seemed to take over whilst having breakfast think they should have been in a private room. Blinds in room rabinia were not working and ripped. I told staff but was not repaired had to wedge them up

Punti positivi: Location

Punti negativi: Reception service awful, no one their for check in or out. I called them to see if we could check out at 9 am they text me at 3 pm ! Had to check out with the cook.

Punti positivi: Use of a kitchen & lounge area . Great breakfast

Punti negativi: The shower had a funny smell.

Punti positivi: Info provided not much what you get. - Jacuzze: First of all we have asked for Jacuzzi on the arrival which was on the advert, we were happy to do so... that was never the case! A women greeted us, sadly was mostly empty promises giving. She did say she will try to get the Jacuzzi ready and will inform either way... never mentioned thereafter... - TV in sitting room: weren’t working, again when mentioned her, she confidently said will sort it out and never done anything either, although we have been told earlier on site that it is non working condition! (Ohh, you also need to take battery with you if you like to use remote control) shocking! - En-suite shower: you have more water leak in the shower hose than coming from its head! Very disappointed and disgusted with the empty promises or in this case the lies we were getting! Can’t even remember the women’s name! Not worth the money unless you’re happy to pay for sleeping and eating breakfast only! Would not recommended at all! Other than that, breakfast cooked and served as expected with quality, thanks to Sharon for the service re Breakfast and room cleaning. Location and looks of the property are good.

Punti negativi: Empty promises: No tv working in sitting room: No Jacuzzi provided, (was on the advert to ask/pay extra on arrival) Shower condition in en-suite

Punti positivi: Very clean, warm

Punti negativi: No one was there, I had expected breakfast

Punti positivi: The welcome we got on arrival couldn't have been better and the breakfast was very tasty, and well presented. Lots of choice as well

Punti negativi: Heating turned down slightly. The room was very hot

Punti positivi: Good location. 15 minute walk into town centre. Beautiful spacious rooms with lovely relaxing area & kitchen. Good off road parking. Very pleasant staff, very easy check in/out. Very good breakfast.

Punti negativi: If I have to comment here it would be just to say that it would of been better to know that each accommodation block had three double rooms to share lounge & kitchen facilities. It was not a problem to us but though it might of affected other people’s stay. But no negative points to state.

Punti positivi: Our host was extremely welcoming and very helpful. We booked four rooms between us and everyone in our party was very complimentary about our overnight stay.

Punti positivi: The staff and where it was situated is great and we have always stopped in the town so was very nice .

Punti negativi: The shower didn’t have hot water which summertime would be ok but after being out all day a nice hot shower is always appreciated

Punti positivi: Decent size room, good decor and clean. Decent breakfast.

Punti negativi: Not a £130 a night hotel, never a wet room shower fan and no different here with water struggling to run away.

Punti positivi: A lovely warm welcome when we arrived and an equally nice room. We enjoyed our night here and felt very much at home. The place is very well done up with well maintained gardens.

Punti positivi: Fantastic location, nice clean rooms, welcoming, town centre is walking distance. Truly a five star stay and yes the breakfast was excellent! Highly recommended and will come back.

Punti positivi: A very nice place to stay, ideally located for access to town and surrounding area. rooms were tidy, well maintained and tastfully decorated. Owners very friendly without being intrusive.

Punti negativi: only one comment. pillows were too soft!

Punti positivi: excellent facility with lots of quality furnishings. very close to the town centre and the pub in shottery village! the proprietors were friendly and welcoming.

Punti negativi: the bedroom doors need to have locks.

Punti positivi: church Farm Barns is to me the ideal place to spend time exploring Stratford and the surrounding area.

Punti positivi: Great location, fabulous room. Very comfortable. We had a last minute addition to the party and they were v accommodating. The breakfasts were delicious. The accommodation is in a central location, most attractions were just a few minutes away. Really enjoyed our stay. Thank you.

Punti positivi: Lovely room with window seat for watching the world pass by. Great location in the town.

Punti negativi: Nothing! It was fantastic.

Punti positivi: Amazing bathroom and very spacious / comfortable. Staff were very accommodating and looked after baggage before and after visit.

Punti negativi: All was ok

Punti positivi: Staff were friendly and very helpful

Punti negativi: Restaurant food was a little disappointing but staff again was great

Punti positivi: Staff were very helpful and appeared to have a passion and belief in what they do. The Townhouse ambience and decor was also excellent.

Punti negativi: In the restaurant / breakfast area a small percentage of the flowers in with the live ones on some tables were dead and some sign of litter which they should keep an eye on but these are areas for improvement and should be taken in context that the overall standard was clearly very high and they clearly had a passion for the standards so these should not come across too strongly for the passion was clear in their business and hopefully these observations will help them to get to the very top as that is where they deserve to be. No lamp or light at the side of the bed in room no 7 but I was upgraded so again I want to put these things in context.

Punti positivi: Loved our room. Staff we’re helpful, knowledgeable about the area and attentive. Breakfast was good and we’ll definitely book again.

Punti positivi: Great location , lovely room value for money and staff very friendly

Punti negativi: Nothing

Punti positivi: the ease you felt once you had checked in. nothing was too much trouble. also the offer of a free drink when you decide not to have your room serviced. the food was amazing. breakfast and dinner.

Punti negativi: the swivel chair in the room was quite uncomfortable, you couldn't sit in it for very long

Punti positivi: Very good service from all staff, very comfortable rooms & they catered very well for gluten free.

Punti positivi: Great hotel, staff, Facilities and location.

Punti negativi: Room was nice, but dated and a bit tatty. Food was OK, but steak over done.

Punti positivi: Dinner and breakfast were first class.

Punti negativi: A very warm and friendly hotel, with cheerful,professional and accommodating staff.

Punti positivi: Spa facilities and grounds.

Punti negativi: Went to stay at the begining of March for some time away from home and rest. Booked a executive room but as my partner and I went out and used the spa facilities we hadn't moved or went to bed until after midnight. Despite this being a executive room we where given two single beds joined together so my partner and I kept rolling into each other. I was started the get back pain and neither he nor I could sleep. We spoke to the reception who offered us a change of room however it was now 3am and we where only staying for one night. By the time we would've moved room and unpacked again who knows what time it would have been in addition to my partner having a important meeting the next day. We spoke to the receptionist and he did say that he will ensure that we get a full refund so we left happy with the response to be advised the next day that we will not be given a refund but we would be given a small portion of the fee and a free return to the hotel that caused me severe back pain and my partner to delay his meeting due to exhaustion. After numerous back and forth the manager agreed to provide a full refund. This was in may and there is enough going on with the current crisis and I'm exhausted to be chasing this company around for a refund. All in all the worst service I have ever received. I have actually stayed at this hotels 4 times before this was my favourite hotel but now I would never go back and no on the basis of being lied too(poor customer service) and the amount of pain and suffering and exhaustion caused from the end in the "executive room" I will never go back and wouldn't recommend this hotel to a friend. And just to reassure you all reading this that my partner and I are not simply after money we found a very expensive designer women's watch in the dresser and handed this into reception immediately before the man in the reception even stated that we would be refunded in full.