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10,0
Staff
Punti positivi: Front desk staff was very accommodating.
Punti negativi: The phone operators for reservations were very rude. I spoke to several ones during the week before my stay. Only the last one I spoke to was helpful. I ended up double booking because I was told by a staff member earlier in the week that they couldn't find me on record of having booked a room so I ended up booking another. When it came close to check in, I was told that I indeed had booked the initial room. The last lady I spoke was very understanding and cancelled that initial room since I booked the second one through a third party.
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10,0
Great location.
Punti positivi: Everything, location was great for everyone to enjoy. There's a Marriott with full service next door, a Hard Rock and bunch or restaurants. Is also located on a historical area.
Punti negativi: N/a
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9,7
Great stay and location!
Punti positivi: The hotel was beautiful, the employees were very kind, and the room was perfect for our overnight stay. We walked to the Reading terminal market, and we were across the street from the subway station. Couldn't have asked for a better location!
Punti negativi: The valet parking was a bit pricey but it was very convenient and no stress.
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9,7
Always a great stay!
Punti positivi: This was out 4th time staying and it was just as before. Clean friendly convenient and FANCY!
Punti negativi: It's a little hard to grab a cab/uber out front, but that's the city. No reflection on the hotel at all.
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10,0
Enjoyed my stay
Punti positivi: The location was great, room and hotel was beautifully decorated, and the price was so reasonable. I would definitely come back!
Punti negativi: $50 to park your car is kind of expensive but you get a full 24 hours.
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7,1
Beautiful Room, Great staff, uncomfortable bed, no
Punti positivi: The room was gorgeous and the staff were very nice.
Punti negativi: The bed was way too soft. And the walls are thin so we we were woken up through the night by a group next door to us. We finally called the front desk at 4:30 and they addressed the issue.
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7,7
Punti positivi: Location
Punti negativi: My room was not ready till 5pm.
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3,1
Don't go during lacrosse tournament unless you pla
Punti positivi: Location is good, although there are 2 different Marriott hotels next door. We went to the wrong one first and already had valet parked our car before we realized it was the hotel next door.
Punti negativi: Received an email confirming room would be ready by 3, upon arrival at 4 we were notified room was not ready and would be 45min. We were told they would call us when ready but after hour an a half of no call we went back to find there was a credit card issue which could have easily been resolved if they would have called. Wasted time wandering around downtown
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8,0
Great location
Punti negativi: It would be nice to have some kind if discounted parking. Also, we had dinner in the hotel's restaurant and would only give it 1-2 star. Would not eat there again.
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8,8
Perfect location
Punti positivi: We had a wonderful stay at this clean modern hotel... It's location could not have been any better. Will definitely stay here again.
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9,4
Marriott makes up for kayak
Punti positivi: When I arrived to the marriott to find out kayak never reserved my room, the kind marriott staffer jumped into action (and also revealed this was the 4th time that week that he had to deal with kayak's inefficiency)
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10,0
Punti positivi: I loved the building it was very classic Philadelphia and very comfortable. It was very clean and the rooms were well kept. The bed was extremely comfortable!
Punti negativi: The night staff didn't seem as up beat as the morning staff - but then again they are working nights. They did their jobs and got my room key to me in very little time. :)
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10,0
Staff
Punti positivi: Front desk staff was very accommodating.
Punti negativi: The phone operators for reservations were very rude. I spoke to several ones during the week before my stay. Only the last one I spoke to was helpful. I ended up double booking because I was told by a staff member earlier in the week that they couldn't find me on record of having booked a room so I ended up booking another. When it came close to check in, I was told that I indeed had booked the initial room. The last lady I spoke was very understanding and cancelled that initial room since I booked the second one through a third party.
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10,0
Great location.
Punti positivi: Everything, location was great for everyone to enjoy. There's a Marriott with full service next door, a Hard Rock and bunch or restaurants. Is also located on a historical area.
Punti negativi: N/a
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9,7
Great stay and location!
Punti positivi: The hotel was beautiful, the employees were very kind, and the room was perfect for our overnight stay. We walked to the Reading terminal market, and we were across the street from the subway station. Couldn't have asked for a better location!
Punti negativi: The valet parking was a bit pricey but it was very convenient and no stress.
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9,7
Always a great stay!
Punti positivi: This was out 4th time staying and it was just as before. Clean friendly convenient and FANCY!
Punti negativi: It's a little hard to grab a cab/uber out front, but that's the city. No reflection on the hotel at all.
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10,0
Enjoyed my stay
Punti positivi: The location was great, room and hotel was beautifully decorated, and the price was so reasonable. I would definitely come back!
Punti negativi: $50 to park your car is kind of expensive but you get a full 24 hours.
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8,8
Perfect location
Punti positivi: We had a wonderful stay at this clean modern hotel... It's location could not have been any better. Will definitely stay here again.
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9,4
Marriott makes up for kayak
Punti positivi: When I arrived to the marriott to find out kayak never reserved my room, the kind marriott staffer jumped into action (and also revealed this was the 4th time that week that he had to deal with kayak's inefficiency)
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10,0
Punti positivi: I loved the building it was very classic Philadelphia and very comfortable. It was very clean and the rooms were well kept. The bed was extremely comfortable!
Punti negativi: The night staff didn't seem as up beat as the morning staff - but then again they are working nights. They did their jobs and got my room key to me in very little time. :)
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7,1
Beautiful Room, Great staff, uncomfortable bed, no
Punti positivi: The room was gorgeous and the staff were very nice.
Punti negativi: The bed was way too soft. And the walls are thin so we we were woken up through the night by a group next door to us. We finally called the front desk at 4:30 and they addressed the issue.
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7,7
Punti positivi: Location
Punti negativi: My room was not ready till 5pm.
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8,0
Great location
Punti negativi: It would be nice to have some kind if discounted parking. Also, we had dinner in the hotel's restaurant and would only give it 1-2 star. Would not eat there again.
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