Collina Toscana Resort

La natura, la bellezza del luogo, la tranquillita'.

Ci e' stata assegnata una camera diversa da quella prenotata, priva della cucina che ci e' stata proposta con un sovrapprezzo non previsto. Il bagno comunicava con la cucina con conseguente "intrusione" a sorpresa.

beautiful scenic location, nice pool and fairly quiet location.

the staff started working very early in the morning (6/7am) and were loud between watering plants, the maid/breakfast lady shouts Fernando's name all morning . Disruptive sleep and they speak not a stitch of english or any other language.

Very relaxed place to stay - we were lucky to be the only ones there for 4 out of our 5 nights stay so had the pool to ourselves. Quiet and tranquil setting with great views. Comfortable apartment with good sized rooms.

The 3 staff who were actually based at the resort were really friendly and helpful but the hotel where you were supposed to check in were less helpful. We also found that at the end of the stay when we went to pay, they tried to charge us for using the kitchen facilities (which consist of a large wardrobe-like cupboard with a fridge,sink and 2 electric rings) - they wanted 150 euros for 5 nights. Since we had not used these, we refused to pay (and they accepted this) but I do think it is a real cheek to rent an apartment and then charge extra for this without any mention of it anywhere. I also think that it would have been very expensive if we had used it. In a hotel room I wouldn't expect to be charged if there was a fridge or tea/coffee making facilities which are standard in all UK hotel rooms!