Rest Up London - Hostel

Location

All young people, felt like I was back at uni, one staff member staying in my room got upset because I asked her & others to keep it down as I was working next day, all about 15yrs my junior, next day they were all extremely hostile towards me, bullying tactics. Staff member in my room (Sara) was having a party ina nearby room next night, I notified another member of staff that was cleaning and he knocked their door and said 'I dont care but there's a lady complaining', music was pounding at gone 11 at night, I was still nearby and I heard Sara say 'is that that white lady from 101', didnt care basically, run by completely immature staff with no customer service skills, no lift, never working, welcome back to uni, worst place for mature students/workers/families, perfect for juveniles/immature adults/students/freeloaders... Bunkbeds are horrendous, small/uncomfortable and rock at every slight moment, I left after 2 days (I had a 15 day reservation fully paid) and complained and nothing offered back just a pathetic half hearted apology about having 650 rooms...and!!! Building is REALLY OLD, windows v thin, v noisy but can imagine so cold in winter!

Nothing

I don’t even know where to start. 1. No lockers in the dorms. They’re at the entrance and not free. 2. The WiFi signal is inexistant in the dorms. Only available in TV room or close to the reception 3. No sockets in the dorms. People were charging their devices in the corridor, in the TV room or in the dining area. There are like 4 sockets in the TV room which are functional and that’s about it. 4. No Kitchen. Only a bar/restaurant and vending machines. 5. Bathrooms are dirty and clearly not sufficient for the number of people living there 6. No private lights for the beds. So when someone enters the dorm at 2am they have to turn on the dorm lights and it wakes everyone up. 7. Very noisy area and not that close to the underground either.

Good value for price

Lovely place within the city centre, everything available at your door steps

Lights can be on even at 2 am, there is noise the whole night.washrooms and toilets are quite limited for a huge number of guests.

Adequate, but not fancy

Room was actually pretty clean, and restrooms were heavily used, but cleaned regularly. Staff was always very nice and helpful. Room was spartan, but comfortable.

Very noisy - lots of commotion outside our room. Also, for some reason, they decided to shut the bathroom near us for cleaning every morning from about 7:30 to 8:15 - right when lots of folks were wanting to shower. Finally, I had requested a private room for our family, but they told me that they didn't have any , so I had to pay extra money to get a whole 10 person room. Still a decent rate overall, compared to other places, but not the rate i thought I would pay. Finally, don't count on getting wi-fi any time between 7:00 and 10:30 at night. There are so many people trying to connect that it is pretty much impossible.

You can find way better

I liked that it was well located (less than 10 minutes walk to the Elephant & Castle tube station), St Pancras train station is 15 minutes away by tube and there are many buses around the hostel. You can also find a Spar and a Tesco Express supermarket as well as many kebabs next door if you want to grab something to eat. I stayed in a 4 beds dorm wich was clean and I had a nice view on the Shard. Toilets and shared showers were clean too.

Wifi was only available in sharing areas (only reception, " bar " and tv lounge). Also, the windows in the dorm were old and made of glass that was partially shattered so you could hear the traffic as if you were sleeping in the street. It can also be quite cold so I don't recommend staying there during fall or winter. Bed's matresses aren't confortable so I wouldn't recommend staying there for too long either. When it comes to eating in, there is a bar near the reception that sells £4 pizzas, sandwiches, coffee and many other things but it is only open from 12 to 19 and during these hours there wasn't anyone working at the bar so I couldn't get anything...