Grand Hyatt Hong Kong

The breakfast fruit is very fresh and versatile. The room is larger than I expected and looks very new and clean. I love the square desk in the room, a quite contemporary overall design which fits my appetite.

Ok, there's a bunch of places where this Grand Hyatt has failed my expectations as my first stay in Hyatt hotel chains was such a bummer. We arrived very late at night, around 1 am, and I was very very exhausted. The toothbrush head was too hard; there was no mouthwash, while Conrad, of the same level, always provides the guests with mouthwash; there was no comb. There's a construction site right below the hotel building, which caused so much noise and woke me up at 7 in the morning- while I was planning to have a quiet and comfortable overnight stay. The noise simply ruined my morning. Moreover, the breakfast service was SO bad. We came in to the dining hall and asked if we could sit over the window that was closer to the outdoor scene, one of the waitresses said no because it was full in that area, but from a clear sight we saw there were at least two empty tables. Alright, we took the table near the exit. We ordered some food but waited for over 30min to be served. What's worse? The waiter even served the wrong food after such a long wait. (We ordered dumplings but was served with wonton soup, and double-confirmed with the waiter if the dish was dumplings, and he said yes it was dumplings, but it was actually wonton)