DoubleTree by Hilton Bogota Salitre AR

Sono veramente troppo lunghi quando devi prenotare i taxi telefonicamente! Non rispondono mai al telefono

Pulizia

Non ci sono spazi all’aperto come descritti nella sezione servizi. Personale ristorante impegnati a chiacchierare. Riscaldamento in camera non funzionava

Some people from stuff were really friendly, for example at the check-in they kindly changed my room number with 2 small beds to the room with one big bed. But the rest of my stay was a disaster

The biggest disappointment was when I woke up in the morning around 6 o'clock because I had a meeting that day and I had NO water in my room. Not only in the shower, completely - no water even to wash my face, no water in the toilet. I was trying to reach the reception via telephone, but 10 minutes without any success. I had to change my clothes and go downstairs. Where the stuff was hiding behind the wall. They couldn't help at all and offer any solution. They didn’t provide any explanations. When the administrator came she finally offered me some water in bottles to wash my face... I wanted to get my money back for the last night and made a check out immediately. But they excused themself and asked me to stay giving a guarantee that they will give me a part of the money for the second night back. At the checkout, I even received the document which said that they are going to give me around 60 USD back. But until today, after 20 days I'm back, I don't see this money on my account. I paid for this stay almost 100 USD per night (at the beginning of March, not a high season at all) - this hotel doesn't cost this money. Breakfast was not included. So I had to pay for it additionally (about 15 USD) with very poor choice and quality of offered food. Besides, when you would like to take a rest at night - this is not a good choice. In my room, I could hear everything that was behind the door, what was in the room upstairs and the room next to me, also I could hear all the airplanes from the window. I was waiting with my feedback giving them a chance to justify my trust. But today my patience was finished. As I couldn’t find any e-mail from this hotel, I’m writing here all my concerns.