Sheraton Austin Hotel at the Capitol

Personale eccezionale, ma biancheria da letto non confortevole.

Il personale era molto veloce per aiutare con tutto ciò che ci serviva. Dopo aver cercato i distributori automatici sul nostro piano e quelli sopra e sotto di noi per l'acqua in bottiglia, abbiamo chiamato fino alla reception per chiedere dove si potrebbe trovare alcuni per l'acquisto, e immediatamente hanno avuto quattro bottiglie inviate a nessun costo, che è arrivato più veloce di avrei pensato che gli ascensori avrebbe permesso.

Il letto e i cuscini erano molto scomodi. Ho problemi di schiena, e il letto, anche se un pilowtop, aveva molle che si sentivano facilmente attraverso il piano del materasso. I cuscini sono stati bene, ma troppo morbido per fornire qualsiasi supporto - anche se sarò il primo ad ammettere, sono molto picky circa i miei cuscini.

Mi è piaciuto molto la camera e la pulizia è. La colazione a buffet era ottima. Il Parcheggio potrebbe essere un po' più economico... ma nel complesso è un ottimo hotel .

Fori nel bagno sarebbe bello. Ma tutto era eccellente.

The customer service was outstanding! From the moment we called not only about the hotel information but about the area as well. Every question we asked was answered and if one of the receptionist could not answer they will do their best to get us an answer. Not only did they insure that we had a great and comfortable stay but the care and precautions they were taking due to this coronavirus was awesome! Ive stayed in multiple hotels throughout the whole country and I think this day might have been one of my tops! Thank you Sheraton! Can’t wait to book again with them to be able to enjoy all the amenities once this pandemic has passed!

Very nice property! Beautiful grounds!

Very expensive. Food and room.

Greeted by friendly staff, given a choice of location for our room and the one complaint I expressed to front desk staff was rec’d and I felt like she appreciated me bringing it to her attention.

That guests were allowed to smoke within close proximity to the lobby entrance. People have the right to smoke, but I also have the right to not have to walk through it to get into the hotel.

Pool

Parking was a rip off. Cashier said we would only get charged $20 but $30 showed up on bill.

Great location close enough to walk to 6th street

No complaints

The location was fantastic! The on-site restaurant was very good and the hotel staff - from the front desk to restaurant personnel - were all very cordial, friendly and professional.

The parking was awesome......the fee, not so much.

The hotel staff was very helpful. Switched us from two doubles to a king. View from the room was great.

The elevators need work. They vibrate and make loud noises. One stopped and then restarted.