Hotel vicino a
Bell County Expo Center,
Belton

Punti negativi: More food choice and more snacks should avialable during flight time Both serving food is very bad

Punti positivi: We got to Chicago at least 45 minutes before the expected landing time. The dinner was pretty good and the crew came around many times offering drinks. The ground crew did a good job of evaluating luggage and tagging people’s bags before the overhead bins got too full so it didn’t delay our flight.

Punti negativi: The snack sandwich was freezing cold...

Punti positivi: The aircraft was barely half full.

Punti negativi: Delay due to fog at LHR, but this is not the fault of the airline

Punti positivi: The crew did a good job dealing with so many customers and in one instance was able to resolve a minor conflict with seat way backs.

Punti negativi: The seats should be fixed to prevent them from going back as far as they do. With space so small as it is, it is unnecessary to have them go back so far if at all. The food was poor, especially the cold egg and pepper sandwich at the end. My guess is that they were suppose to be heated which would have made them much better but the crew decided to give them out cold.

Punti positivi: The crew was great! The seats are never comfortable on economy flights.

Punti negativi: Too short a connection between flights. Missed connection. No priority for those with connecting flights. No customer service to ensure passengers know which gates to go through and if passenger has chance of making flight. No recognition of time it takes to get through customs and security to make connecting flight. Actually any semblance of customer service was lacking for passengers to make connecting flights.

Punti positivi: Uncomfortable seats

Punti negativi: Nothing

Punti positivi: Crew brilliant but seat very tight

Punti negativi: Boarding procedure slow and hectic

Punti positivi: Helpful crew Good food

Punti negativi: Our luggage came back damaged and open !

Punti positivi: Crew brilliant but seat very tight

Punti negativi: Boarding procedure slow and hectic

Punti positivi: We left with hour delay but still made it on time for the next connection. Lufthansa had already announced they would have taken care of all inconveniences.

Punti negativi: Nothing

Punti negativi: Movies