Puerto de la Cruz hotel vicini a Risco Belle Aquatic Gardens

Punti positivi: Very good service. Quiet and comfortable rooms. Buildings aging but well maintained. Curious rather odd style. Good food.

Punti negativi: Style!

Punti positivi: It is the best hotel that we stay in. It isn't cheap but it is outstanding!

Punti negativi: Paying the bill :-) However, you do get what you pay for.

Punti positivi: cleanliness of the room, bathroom and even balcony - efficiency of the staff at reception desk and room service - presence of the manager - wonderful gardens - wonderful spa facilities - nice restaurants etc. etc. it's an excellent hotel

Punti negativi: the service at the "summer-pool-side restaurant" is rather slow - but you're on holidays ;-)

Punti positivi: A beautiful hotel with everything that you would expect from a 5 Star hotel, but the very best thing was that you felt completly comfortable the minute you walked through the door. There was no awkwardness or need to adjust. This comfortable atmosphere was very much due to the staff.

Punti positivi: Ottima struttura con una spa veramente all'avanguardia. buona offerta tv

Punti negativi: Pessima cucina. pulizia delle camere molto scadente. personale un po' disorganizzato ma gentile.

Punti positivi: The predominating reason for choosing this hotel (and for coming back to it and recommending it in spite of the high price) is its magnificent garden. In general very friendly staff. Impressive breakfast buffet. All meals can be taken on the terrace at the pool and garden.

Punti negativi: For lunch and dinner, neither the (sometimes chaotic) service nor the food are consistently of the quality expected from a five stars hotel. For example, on our last evening in the hotel, I ordered salad bar as starter and steak with chips as main dish. The chips were delivered whilst I was serving myself at the salad bar and were thoroughly cold by the time the steak arrived. The steak was well done whilst I ordered it red/rare. And above all, the waiter serving the steak didn't even notice that he spilled a few drops of dark red sauce on my new beige trousers. Internet access for guests not bringing their own computer is also very poor and expensive.

Punti positivi: The hotel was luxurious, the rooms special, the dining food very good and staff were very attentive.

Punti negativi: No

Punti positivi: We enjoyed the extremely good service we received. The swimming pool was heated to a temperature that was very pleasant. We both had very good massages in the spa.

Punti negativi: We felt the only thing missing was the provision of tea and coffee making facilities in our room.

Punti positivi: Il nostro soggiorno è stato gradevolissimo. Il personale è gentile e attento a tutte le necessità dell'ospite.

Punti positivi: comfort, space, food,spa, large bedroom,met nice people, very well organised and lastly staff and management attending to detail and very nice with it

Punti positivi: Everything - thye warm atmospher,the services (including the night programs),the food and the facilities

Punti negativi: Non

Punti positivi: Nice hotel, easy access from the main road. A little bit far from the sea but it is not an issue when you have a rented car. Overall, good value for the money.

Punti positivi: Sicuramente da premiare il terrazzo con vista mare. Appartamenti cmq ampi per il prezzo che richiedono. Se volete una chicca, richiedete camera con adiacenti a piscina, avete il wireless almeno sul terrazzo senza dover scendere in aree comuni.

Punti negativi: La qualita' degli interni e' magari un po' vecchia, pure hi-tech...(c'e anche il mangiacassette!!)

Punti positivi: Great views, very good breakfasts (don't know about any other meals), close to town centre.

Punti negativi: Very noisy room. I'd expect a 4 start hotel to be a little more cleaner (I blame the management, not the maids). If you get a room with sea view you'll probably enjoy you're stay even with the limescale in the shower and some stains on the bathroom ceiling.

Punti positivi: Buono

Punti negativi: La TV in camera vecchia e senza canali Italiani

Punti positivi: Very clean, good service, good breakfast and friendly personnel.

Punti positivi: The setting and location .

Punti negativi: The guests were allowed in dining room at dinner time in shorts

Punti positivi: The breakfast provided was very varied. The lady in the beauty salon downstairs by the pool area did fantastic massages. Central location.

Punti negativi: Though a great selection was provided for breakfast sometimes the hot food was not that hot.

Punti positivi: We had a room on the 10th floor overlooking the Lido complex- woh, in the daytime but obviously noisier in the late evenings until the music died down along the promenade restaurants. Great room for the prce we paid for B and B though the breakfast was very average..

Punti negativi: The beds were very uncomfortable and we both woke up each morning with backache. They also sounded like they were covered in plastic as they made an awful noise every time you moved. We did swim in the pool on both the afternoons we were there but the water was pretty chilly - it said it was 23 degrees. I can see why few people were using it!

Punti positivi: This is the third time we have stayed and the staff do not treat us as strangers. Excellent service.

Punti negativi: The staff must try to speak english for those who dosent understand spanish

Punti positivi: good location, lovely sea view from my room, the swimming pool was a nice touch

Punti negativi: No free carpark anywhere in sight, if you're planning to rent a car to get there, be warned! Also there was no fridge in the room, something I would expect in a so-called 4-star hotel. Not a 4-star standard, I'm afraid. Reception staff had poor English - it took 20 minutes to check me in!!!

Punti positivi: sicuramente la vista meravigliosa e la vicinanza alla passeggiata sul mare e al lago martianez e non da sottovalutare la pulizia perfetta della camera

Punti negativi: le finestre lasciano passare un po troppi "rumori"

Punti positivi: Very helpful and polite staff.

Punti negativi: Evening entertainment poor and aimed at non Brits. No parking.

Punti positivi: The View.

Punti negativi: It was about 10 minutes walk from a free car park. And you can't even pull-up outside to leave your cases... and my room never got any sun.

Punti positivi: Excellent location, excellent staff, face some language problem very few know working english language.

Punti negativi: Telephone charges of 3 euro for no calls.

Punti positivi: Friendly atmosphere, garden good, appartment spacious and the town of Puerto de la Cruz in very nice.

Punti negativi: The sunbeds were poor but we managed

Punti positivi: Water in the pool is not chlorinated.

Punti negativi: We stayed in three hotels, this was the most unpleasant for the same price. This hotel is for pensioners, boring, old renovated rooms, soundproofing is not at all (hear absolutely everything). We felt like in a nursing home. Kitchen poorly equipped.

Punti positivi: It was quite comfortable, with food stores close by, easy to access.

Punti negativi: I didn't like that there were cockroaches in the room and there was noise in the garden in the evenings. Also, there were some very noisy guests above our room, every night making noise like trampling horses and throwing chairs on the floor.

Punti positivi: cleanliness spaciousness

Punti positivi: Big tropical garden and big pool. Spacious apartments with good neutral design. Free parking everywhere around the hotel, because in those Tenerife mountains it is very important. Lots of restaurants on the entrance street. At evenings some clouds too, so the very hot weather is only on the southern part of the island. Nice personnel. Quiet! No teenagers or party people!

Punti negativi: No wi-fi - you have to go to the bars.

Punti positivi: fliendly staff and very quiet hotel...nice area.quality food in the buffet.acceptable price for beverages.

Punti negativi: Pool is a little bit cold for kids - could be warmer,so as the childrens playground should be bigger.sometimes evening music is too loud for thouse who has their rooms with pool / teide view.

Punti positivi: La pulizia degli appartamenti e' impeccabile, la cortesia dello staff, l'efficenza ottima delle cameriere nel sistemare le stanze e la vista dell'oceano dal terrazzo

Punti positivi: Close to center and public transport.

Punti negativi: The live music in the evening in the bar below the hotel was too loud.

Punti positivi: Le aree comuni dell'albergo (piscina, giardino)

Punti negativi: L'albergo è troppo lontano dal centro della città. La strada più breve a piedi prevede più di 150 gradini abbastanza ripidi.

Punti positivi: TUTTO

Punti positivi: ottima pulizia delle camere,personale gentile, ottimo prezzo, presenti tutti i comfort.

Punti negativi: tutto perfetto tranne i letti separati piuttosto che il letto matrimoniale.

Punti positivi: the hotel style looked nice, the pool was great and the room a good size and well equiped

Punti negativi: the hotel bar was very quite but it was the time of year and there was plenty around to make up for it.

Punti positivi: Cleanliness, quite and calm atmosphere, very close to the beach.

Punti positivi: This is my third time staying at the Turquesa its very comfortable clean and nice staff , myself and my wife would certainly go back again.

Punti negativi: my self and my wife would certainly appreciate a facility for making a cup of tea in our room ,we had the use of the fridge which was of great benefit.

Punti positivi: well organised. Courteous. Friendly, family atmosphere

Punti negativi: Rather noisy at night in spite of notices in rooms about respecting other peoples right to a quiet night!

Punti positivi: a well designed and spacious hotel with what appeared to be a an excellent outdoor pool.

Punti negativi: staff not very welcoming; noisy especially in rooms above entertainment area;appalling wines in restaurant; lack of adequate car parking; service at breakfast almost non existent (guests had to lay their own tables and forage for cutlery etc.) the indoor pool was free to use but only if you bought a swimming cap! For an odd visit this was an unreasonable levy.

Punti positivi: Nice location near the beach and the bus station.

Punti negativi: If you don't participate the evening programs you might suffer the "noise" that came from the "Ball room". It stops at 11 o'clock, so not a big deal. :)

Punti positivi: surrounding facilities

Punti negativi: no

Punti positivi: facilities for disabled

Punti negativi: limited use of indoor swimming pool

Punti positivi: very good selection of breakfast and nice big pool

Punti positivi: quiet, clean value for money

Punti negativi: No fresh fruit salat and few fresh vegetables

Punti positivi: pleasant staff, beautiful around, view of the sea, cleanliness room, not so far from centrum.

Punti positivi: Nice, small and clean hotel, fantastic view to the Atlantic Ocean. Pool on the roof was great. Acceptable quality for the price.

Punti negativi: Rather poor breakfast, staff's poor English. The hotel is on the top of the hill, recommended only for people who do not mind climbing the hill after sightseeing or "playa". No parking facilities at the hotel, however, we always managed to find a parking place in the nearby streets within a few minutes walk.