They are generous, they have quality seats and they are nice people
Can't check in online from TLV
I got to where I needed to go.
Herded on to overcrowded buses to and from tarmac. Seats horrible. No worth the trip to Malta. Go somewhere else
Excellent service and a delightful crew.
The short flight.
I guess they are having problems getting flights out on schedule I had a long wait coming from the US and they added another 2 plus hours of wait at Heathrow.....
Tea and coffee should be included not you have to buy it!
La pulizia del velivolo, la professionalità del personale e l'intrattenimento di bordo.
SHOULD HAVE BEEN WARNED THAT THE IMMIGRATION TOOK LONGER THAN EXPECTED BECAUSE OF THE QUEUE.
Personale gentile e disponibile come sempre.
Con Alitalia siamo purtroppo arrivati a economie di scala, con servizi scadenti a livello di low cost , ma con prezzo biglietto più che "high cost"
Alitalia gets a bad rap, but I thought this flight was excellent, and a comfortably way to travel the 13 hour flight from Rome to Los Angeles. Cabins recently refurbished on 777 thanks to Etihad Airways investment. Food, and plenty of it, was excellent. Wide selection of wines. Choice between freshly made American coffee or Espresso (from Lavazza). Lie flat seats are way more comfortable than KLM. Esoteric selection of documentaries and Italian movies. Leather seats and color scheme is elegant. Also, business class lounge (Alitalia House) at Rome Fiumincino serves delicious freshly cut Italian cold cuts, cheeses, pastrries, and has an actual barista vs a machine. You don't get the sense that they are cutting corners, which is probably why the airline keeps losing money, but that is to the benefit of the traveler (for now). Service friendly. For nonstop to this part of Europe, or for connections to Southern Europe, it may be my number one Skyteam choice.
Check in is extremely unorganized and long lines at Sky Priority, but someone finally directed me to the VIP check in in the back, which you can use if you are flying Business Class or have Elite status. This was not indicated anywhere, though, so make sure you ask or look for it if there is a long line at check in. Then, the gate is very, very far. Not sure why they had me check in at Terminal 1 as the gate is in Terminal 3. Make sure to allow for plenty of time, and maybe see if it's possible to check in at Terminal 3, which may well save time. But for a 14-hour flight in total comfort, the trade off was worth it.
Nothing about check-in and boarding.
Check-in was a zoo. The agents were more interested in gossiping and were constantly on the phone or running in and out of their stations. It took nearly an hour to get through the 10 people ahead of us. And then we were told that my 1 bag would cost $53 to check-in and that I would have to go to another counter in a far away part of the airport to pay...and we had 20 minutes before boarding. Afger running to the cashier, we were told that she had no time and that we should go back to the agent to pay! We ran back and paid, then went to look for our gate. It was finally listed as Gate 12. We got though security ok and got into the line for Gate 12. It was more like a scrum tan a line. Nobod seemed to be doing anything when all at once we saw people boarding. We went to the gate but were told that our flight was boarding at Gate 10!!! WTF??? Gate 12 listed our flight number and Gate 10 listed another flight, but we did as were told and boarded via Gate 10. None of other passengers knew what the hell was going on but we all made it to Rome along with our baggage. We will NEVER fly Alitalia again.
very friendly cabin crew..... went above and beyond when i needed some assistance highly recommend and will definitely be flying Ryan air again
Main steward was a nice guy.
Delay to get on flight of nearly an hour with no information. Delay getting off flight whilst at gate in London of over an hour after being told 10 minutes. Further 30 minutes even after the delay to get bags. A lot of the delays are the airports fault and not the airline but could do more to communicate with passengers. Also seems like Ryanair are now purposefully splitting people if they don't pay for allocated seats. Always get seats together with easyJet but not Ryanair and you could tell by the splitting of other people there wasn't an attempt to seat together. On the way over I was sat next to the partner of the person my girlfriend was sat next to.
Ground staff made final boarding call too soon. Had to rush from the lounge only to find no passengers had left the terminal steps to walk to the plane to board.
Staff tried hard in view of the delay
Food was lukewarm, didnt like the self check in at the airport for checked in bags
Things that went wrong; 1- gate switched at the last minute. 2- the flight departed 30 minutes later. 3. At boarding, as Americans, we were singled out and had to pay €50!! For our carry on. This was the third airline we in our European vacation. No one else was being asked and had bigger bags then we did. I told them that they had to be consistent with everyone that was going by to make sure that they also paid. But they didn't even bother to check People with European passports. We will never ever flight with this airline agin. We don't recommend it. The airplane was old. The seats were torn. And the landing was horrible.
Non siamo i venditori
KAYAK non detta i prezzi, quindi non possiamo garantire quello che le altre compagnie vendono.
Ti mettiamo a disposizione un’enorme quantità di dati
I nostri servizi ti permettono di confrontare i risultati di centinaia di siti di viaggio in pochi secondi. In questo senso, KAYAK è un motore di ricerca e non garantiamo i prezzi che troviamo.
Perché i prezzi non sono accurati il 100% delle volte?
I prezzi del biglietto per un volo, delle camere di hotel e delle auto a noleggio cambiano frequentemente. Diverse persone potrebbero inoltre cercare di acquistare la medesima opzione di viaggio contemporaneamente e, di conseguenza, occasionalmente può capitare che certi prezzi non siano più disponibili.
Hai altre domande o vuoi segnalare un prezzo non accurato?
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