Hôtel Mercure Strasbourg Centre

The design of the room is attractive, the room itself is comfortable. The breakfast is rich, but... The hotel is very near to the city center, where we can find very good restaurants, pubs. Even the farest famous part, La Petite France is not farer than 10-15 minutes by walk.

I asked the hotel in advance about parking opportunities. The answer in fact was useless, because a., two of the proposed underground parking were closed due to the Marché Noel, b., one of the underground parking outside the city was closed on Sunday. Even on the third day finally we've found places in the underground parking of the hotel, but just because I've asked how can we enter, the staff never offered any solution. We were not informed in advance about the cordon - entry to the city center was possible only with permission, but of course we didn't have it first. 800 m far was the closest parking (big luggages etc.)... We've got the permit from the hotel only after the second night, when I've asked them, how can we enter. The staff was not helpful, anticipative at all, they simply didn't give us tips, ideas, solutions. However, even the room is extra expensive, when we arrived we didn't have liquid soap in the bathroom (flacon was dry), and it was not possible to close the door of the bathroom (after complaining the problems were solved). Even the breakfast was very rich, the selection of the foods were good, but once we didn't find baguette, once orange juice, once filtered coffée, once ham, once fruit salad etc. Maybe the staff was overloaded, but for sure, that everytime something was missing, and building the inventory up was slow.

Location- straightforward to find and very close to main square. Very quiet, although that may have been due to the closed roads for Xmas market.

Pokey reception area room decor was poor, the whole hotel felt very tired. Bathroom was similarly a bit grim. Staff in the main failed to acknowledge us as we came and went. Probably the worst Mercure we have stayed in and, even allowing for rip off prices for the Christmas markets time of year, represented very poor value at nearly £200/night.