Hotel Sercotel Cristina Las Palmas

Il bar e la camera

I piatti della colazione avevano un odore sgradevole e anche i bicchieri

Strutture mediocri

Ascensori non hanno funzionato per una settimana

We stayed over Christmas for 9 nights, with two children in a family suite. We had an okay stay, but for a five star hotel (and price) however it is all a bit disappointing. The view (sea) and location are fantastic - right at the beach and close to many nice restaurants.

First of all the rooms and facilities: they are simply dated and not very well maintained. The gym is a joke - a box ticking exercise probably to be able to list that facility - you cannot call three machines and some weights a gym. Breakfast is not very tasty, every morning several things have run out by 9am, and the experience is absolute carnage. Layout doesn’t work for this many people, meaning you spend a lot of time dodging people while wrestling your way to the bits you’d like along the buffet. Place is incredibly noisy. You struggle to find / get things like bowls or spoons, the staff is overworked. Our solution: don’t bother, go to one of the nearby bars to have a nice, tasty and calm breakfast instead. The biggest issue is the noisiness. If you’re unlucky and other guests stay in rooms next or above yours, you’ll hear every footstep, cough or moving chair. To make it worse - and this is really unacceptable - there is a club (disco) underneath the hotel. On the nights it’s open, the music from the Ocean club will be thumping through the floors / walls (we were on 4th floor), and the crowd outside smoking will be shouting and singing. No sleep between 1:30am and 6am, if you’re unlucky (and didn’t bring earplugs). Finally the staff appears rather uninterested in their guests. From reception to the gym - not even a “how was your stay” after nine nights.

Location

It certainly is not 5 star .rooms & pool area need updating . Felt like an airport . No proper bar , just lobby bar like an airport no atmosphere . Breakfast only ok . Charging 5 star price for a 3 star property.