Ferraretto Guarujá Hotel & Spa

Not much

The room was little, one small window looking to the street, noise all the time from the outside. The place looks old, not in a good way. There was a leak at the shower and constantly made the floor weat, I told the staff and they said they fixed it, but the next day was just the same. There was a small TV at the wall on the room, it was small, far from the bed, had not option to do much with it. I expressed my unhappiness about the room with the reception but the guy there told me I was wrong and they couldn't change me because the hotel was busy. The worst part was: they made me pay at the arrival, before a could see the room. the machine for payment wasn't working properly and took lots of trying for they to change it and bring one that did work. It was specially stressful as I was arriving after sunset. When I finally paid they didn't gave me a receipt, I had to ask for one and they gave me just a print page with not details about what I paid for, just the total. It wasn't a good stay at all I think this place is heavenly overrated and is too expensive as there are better alternatives for similar or cheaper price around. I seriously regret have booked at stayed at this place.