Warwick Geneva

Location! After the initial aggravation of the check-in process, Marie-Chloe did turn the situation around and gave us a very adequate late check out for the following day which was a big help and went a long way to easing the irritation of our room not being ready.

On check in at 5pm with two small children (one being sick) - we were told that our room was not yet ready. As we were only staying for one night, I found it unacceptable and we had booked the Penthouse too. A little misleading is that it stated that the room has two bathrooms - it has one bathroom and an additional toilet but the room was a great size with lovely beautiful views from a long wrap around terrace.

1.The location is the best, it’s just opposite to the Main Railway Station, only 5mins walk to the Lake/Fountain. 2.The staff were kind. 3.The breakfast was not bad.

1.The facilities were too old. What made us more unpleasant was about the heater, which did not work at all, the staff sent us a dilapidated electronic heater after we called 5 times. 2.The room was not soundproof, we could even hear the noise from outside, next door and even upstairs.

Room was on first floor : Very good sound insulation from street noise.

The double bed was actually made of two separate mattresses which created a very uncomfortable strip in the middle.