Hôtel de La Cigogne

Location was very good. Staff was helpful. Rooms were very nice as we had the junior suite.

The breakfast was very poor compared to other 5 star hotels we stayed in Europe. They charged us 15 CHF for a 3 kg dog even though they did not offer anything to the dog. Even though the room was very nice and big (junior suite) the toilet was very small.

The rooms, although not large, were well appointed with modern bathroom which contrasted with the traditional French style old fashioned decor. Everything worked although you had to crawl on your hands and knees to find a charging point for the phone etc.

I am a long standing user of booking.com and very rarely complain on reviews but here the breakfast was vastly overpriced and the service diabolical. Whether the Cigoyne deserves to be in Relais & Chateaux or 5* is debatable due to our experience at breakfast on the first day. My wife and I arrived first, ordered and were presented with a selection of the usual pastries (croissant, roll, packet of toast etc - 2 of each). Our son and his wife and small child then arrived and ordered the same. After some considerable time nothing arrived. We asked again and were told what had been presented was all we were having i.e. what was left in our basket which was for 2 persons. We then said politely not to bother as it was too late and we had to go out for the day. Staff members (including management) then followed us to my son's room with an empty basket saying it had been replenished 3 times which was blatantly not correct as it must have been another table. At that point they said outright, which my wife witnessed, that “someone must be lying” in perfect English! Totally unprofessional for a 1* Hotel let alone 5*. I stayed at the end of October on business at the sister hotel next door (4* Longemalle) where I had a lovely breakfast buffet to choose from. A much better breakfast and polite service. We had breakfast there the second day. After spending the previous four nights with perfect service at the magnificent Montreux Palace Hotel we were not impressed by such accusations at the Cigoyne!