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Storico albergo coloniale (hanno soggiornato Kipling, Hesse, SOmerset Moehen ecc) che ha mantenuto e preservato la sua bellezza victoriana con enormi stanze di 60 m2 con delle terazze sul mare e servizi di prima qualita'. Ottima posizine e qualita'-prezzo. Generose colazioni e cene a buffet a soli 10 euro per persona! Ottimo massagiatore....
Buona posizione vicino al centro città e locali tipiici anche se non vicinissimo al terminal del traghetto o ponte di collegamento con la terraferma. La connessione internet è lenta e pertanto viaggiando per lavoro questo può essere un elemento sfavorevole
It is truly a beautiful resort and looks exactly like the pics. The staff were very friendly and helpful. Breakfast buffet was excellent-everything you could imagine and from every where in the world. Spice Cafe-excellent all round-food, seating and staff. Wired Internet in room was very good and high speed, was able to download pretty fast. Foot massage by the pool vey nice, staff friendly and funny. Watersports, although a little expensive, fun and entertaining. Near wonderful restaurants outside of resort and tourist stands selling variety of stuff from fruit to swim wear and equipment, and also local crafts. Also not far from other fun stuff like spice garden, botanical garden, etc. But most of all just love the plush green gardens. Our room, although had a beautiful view of garden and pool was called 'seafacing', but we could not see the sea at all through the trees. Was hoping to see the sunset on ocean and hear the waves, but too far. The bed or two beds together to make one big one and using two comforters instead of one. Kind of hard for a couple to snuggle together without falling in crack and not being able to share one sheet. Excellent Wireless Internet in lobby only, should be available in rooms as well.
Wonderful location with always welcome smile in all of their faces. The Rasa Wing is realy the place where you would like to be. THANKS RASA SAYAN! Increase the restuarants variety.
nothing the hotel is less than average and does not offer at all a good value for money
The room was good The bugs was annoying for me and my kids annoying and painfull, pinang is a boaring place very boaring
Swim at the nice pool Price for room it is to hight.
Best beach hotel in Langkawi. Highly recommend it for all types of travelers. Class and luxury! The Rasa Wing is not really meant for families with kids. The Rasa pool and the lounge do not allow kids. But it's great for couples. Book in the garden wing if you have kids.
Staff were very friendly and welcoming.
Friendly staff. Nice room.
Noisy wheels on food troley carts after 8 o'clock.
Best service I ever got from any hotel group I enjoyed every bit
The rooms were comfy, front office staff and concierge were friendly My blouse was missing from my luggage when I got home
You have friendly staff and clean rooms which i appreciate.Thank you we will be back again to stay your hotel.
friendly and helpful staff. No lounge to have some drinks.
It is ideally located with amenities within its vicinity, and the environment is quite and peaceful. It is also near to Penang Int'l Airport, and the relocation of the of Inter State Bus Terminal to Sungei Nibong makes the hotel a favourite among travellers. A shower spray next to toilet bowl would be useful.
Nothing very much. Experience totally ordinary. (1) Not being able to use the room telephone unless I paid a deposit, even when I asked the operator to make the call for me. (2) Overpriced food in coffee house - poor value for money. (3) Driver of limo getting angry with my colleague and refusing to drive her home even after she agreed on the "expensive" price.
Internet access is free.
I like it for every thing luxry cleaning nice welcoming no at all
Overall, we enjoyed our stay at Vistana Residence. The rooms and the bathrooms are very clean. We spent a night at Vistana Residence. The way to the residence is slightly complicated especially for old folks (i.e. my parents). They dare not to leave the room as they afraid that they are unable to locate the room after leaving the room. The lift to the residence is a bit slow.
The staff's services and the comfort of the bed... staircase from carpark to lobby
great hotel, lovely staff, gave us nice view room of golf course when requested, location quite good, not too far from Queensbay Mall, but not walking distance, taxi is required but quite cheap. breakfast a bit chaotic and not enough waiting staff but fairly nice food.
Housekeeping staff are very helpful. No adverse comments
the location was good The breakfast was dissapointing. I recoomend to eat in the restaurant nearby.
Good location. Friendly staff.
location very good the room too small, smaller than the photo shown on the website, no swimming pool
Be forwarded that there is a club on site that plays loud music nonstop from midnight to 6 am.
The location was great.Walking distance to most sights and regular local bus services go past the hotel. Breakfast was very good. Staff friendly and helpful. Rooms modern with all usual amenities.
services and the patients of the hotel
The location was superb, very convenient since its situated right in the city center, within walking distance of restaurants and food courts. Transportation available anytime. Rooms are very small to be graded as a 4*.
truly i found it very comfortable with the new look after renovations and i would love to try it again with this kind of customer treating and nice reception
Comfortable room. Lots of space for children to run. Nice pool. Door lock was broken and response was poor. Lost 2 hours because of it and only a meek apology was given. Not a welcoming start.
+breakfast is wonderful no
my family love the facilities at the pool and the beaches activities just my 2 cents sugesstion,although the hotel eguip with wifi available at the lobby,i didnt notice it until i found that inside the room also got broadband acces.so maybe hotel can hang up sign that wifi is ready at lobby and other places in the hotel area.
Near the night market and near the beach and foot message They forget our anniversary cake till the last night of our check out while we are sleeping they finally brought the cake, if you order something from main restaurant menu they will bring to you something else!, The reception staff are very bad in customer service and promises we been told that they will call us when the room will be ready through our mobile but after 4 hours we checked by our own and found that the room already ready and they never call us, I request 1 extra bed for the kids and I never saw it during my stay, no respect at all for the guests from the morning shift staff, 1 welcome drink for 4 members of the group! Too much Arabs people in the lobby and their children everywhere in the hotel.
Close to Tropical Spice Garden, Monkey Beach and Penang National Park. There are a lot of places with excellent food around of the hotel. Very good breakfast. Forget about swimming in the sea - it is possible in the pool only. Rooms require some renovation. Housekeeping can forget to replenish bathroom amenities or daily water (however, the problem can be easily fixed by request). Internet connection is slow and unstable in evenings (e.g., I could use Skype for voice calls in the mornings only).
The location, room, hotel staff, and the beach activties
Staff were so friendly and made you feel as if you were a valued guest. Food was of a high standard as were the rooms.
Best location on the active beach, view was awesome. Breakfast is until 10:30, it should be till 11:00 am.
The common areas are great, pool, bar, lounge etc. The staff are helpful enough. The Hill View Rooms are really not worth the €500+ have seen a lot better in even 3* hotels, they badly badly need updating. Also very noisy between the road and the local Mosque. To be fair the deluxe rooms did look a lot better.
We are satisfied with the room where stayed. Very quite, clean and gordious.
Next to beach. The hotel does not provide hand towels at all. When requested, refused to provide extra bath towel for children who use existing beddings in the room.
the staff in recepition where very helpful but the staff & breakfast service was very poor they never spoke or even smiled would not stay there again. breakfast staff
location,environment and view 1.No free wi-fi
Quick Check-in, friendly Staff Yes, the room was dissappointing. We were in a corner room, with the smallest balcony, Only got half the view of the sea and land. There is a door which connects onto the room next door as well, and i could hear the next door tenants. Also we were placed near the lifts, and we could hear the lifts every second of the night. Quite dissappointed with the room.
I like the room it is quite huge and clean, the view, the beach also not very crowded. The staff also very nice. I don't like the taxi or tour that provided from the hotel. The car is very bad, the driver also wreckless. And the taxi that called by the hotel is not a taxi meter, but a flat-rate taxi. Which is a little bit a rip off.
so relax.......... no , just the wireless internet so bad..........
the hotel was ok but the sraff was very poor the breakfast staff did not smile and the service was very pooir
Nothing Simply don't stay there!! It is dreadful, the rooms are dicusting and the food is below average!
The comfort of the bed There's no bath tub
well, i like the swimming pool and the beach view. the floor is dirty,the staff not to say very friendly and humble and the safety box is lock and asked ppl to come over and they promised to come over but yet didn't turn up. Don't expect a customer will wait for you in the room just to fix that safety box and beside we are staying because of leisure. After which they didn't turn up,me and my husband didn't bother to ask again.
Rapporto qualita' prezzo ottimo,buonpunto di partenza per visita citta' ed escursioni fuori porta. Camera da bagno da risistemare.
stanze ampie e centralità
camera spaziosa, in prossimità del centro, personale cordiale servizio e qualità equo al prezzo pagato (35 euro). Pulizia scarsa, colazione sufficiente, piscina con acqua gelida, sempre all'ombra
bellissimo hotel a georgetown, forse l'edificio più alto della città, non a caso all'ultimo piano certo il ristorante a buffet con il pavimento girevole, mentre mangi a volontà si può gustare il panorama a 360 gradi. camere pulite e spaziose, accessoriate di tutto, la connessione è a pagamento ma non è cara, parcheggio privato all'interno dell'hotel è gratuito, ottima anche la colazione sempre a buffet!
la posizione centrale e il ristorante girevole all ultimo piano ma le camere da ristrutturare il personale nn troppo disponibile, da ristrutturare
near with town,quite place...
Internet connection in the room is very slow.
Lovely and quiet ground. Spacious and clean room. Excellent cuisine and all attentive staff.
Close to the airport, and not far from Queensbay Shopping mall by cab. Nice little mini man-made rainforrest with (short) paved trails & a bench to relax on. Staff under training happens exerywhere, and that can't be helped. The limo service to the airport is around 65RM, and the local taxi advertises 18RM. The limo however, might take you back for free if you forget something though, and they drive much faster if you ask. My guy also waited, to make sure that I didn't miss my flight. Technically, he is a driver for a contract company, but he was what made my trip when things didn't work out with a delayed flight. I am very thankful to the man in the bright yellow hawaian shirt. P.S. - Some corporate rates around 130RM!!!
1. very friendly recception.. 1. need upgrading air-cond condition
The convenient shuttle bus service to town area. The wire internet connection. Prefer to have wireless internet connection so that my business phone can connect to it.
It was difficult to travel out of the hotel due to the location but it was great that the hotel provided transport at certain times to various locations including the sending of the runners to the start point for the recent marathon. I can't get to go down to the city as i like as the taxi service was superb expensive..
The deluxe room (upgraded) was spacious and excellent for small family with kids. Good view of the golf course & surrounding mountain. 1. I categorize hotel staff as "fair" is due to our experience during check-in. Our rooms were not ready at point of check-in and made to wait until 6.30pm. But the main insatisfaction is from how your staff handle his customer. He was insensitive and most of our questions were left unanswered. 2. We were very disappointed with your swimming pool service. My family was excited to use the swimming until we notice that your other hotel guests that were using the pool at that time were not in proper swimming attire. What an image and we felt awfully disgusted and pulled out from joining in the pool. My kids were disappointed. Please apply strict rules of the pool for image and cleanliness sake.
buono hotel. comoda posizione per visitare la città. soddisfacente la colazione.
ottima struttura appena fuori il "cuore" di georgetown (comunque raggiungibile anche a piedi in una decina di minuti) pulito ottima colazione, ottimo rapporto qualità prezzo
the location, great rooms, pool and food. put on smoking floor (again)....several things wrong in room...not a good band in Hard Rock Cafe.
The location of the hotel right on the beach and the excellent pool/outdoor facilities. The reception check-in located in noisy bar area. The breakfast dining room was overcrowded and noisy.
i like the swimming pool and environment of the hotel . so far dont have any complain.
Love the rock style. Room setting and facilities. I specifically asked for breakfast boxes as I have to leave really early the next morning to catch my flight. And it's quite a long way from the hotel to the airport I have low blood sugar I have to eat. Lady at the transportstion counter promised she would reserve two boxes for me. The next day When I asked for them the receptionist simply shrugged and told us he didn't receive such request. So I told him I requested and I hope something would be done at the time, he responded with an expression that he doesn't care at all and would not want to do anything about it. It was such an disappointment. I can't believe I stayed in this hotel which my friend recommended and had such an unpleasant experience. I would not choose hardrock ever again.
The location.The friendly approach by all levels of staff. The cleanliness of the facilities and the security offered.For a family with young children, the kiddies' corner and swimming pool were a "success story".
Cleanliness of the room , the lighting of the room and provide DVD player , so children like to stay at room and they feel comfortable .
The people who tried to make our stay comfortable. nothing special, the only thing I may advise is thet tha management should make sure that this are kept maintained well otherwise everything will look old in no time.
little choice of the restaurant. Services provided were slow during peak.
the available activities, the decor, the pool area
New hotel, hence it is clean The finishing of the hotel is poor, can't imagine how it would be years from now. Some general restroom locks are already faulty, breakfast area has a lot of flies & bathroom leaks water to the dry powder area.
The best hotel, swimming pool and location with great friendly staff where you can enjoy every second of your stay.